Customer Service Team Members

Harry Insixiengmay

*****@*****.*** • 612-***-****

A results-driven and motivated individual with experience in team leadership, operations, and customer service. Skilled in training employees, overseeing operations, and maintaining high levels of productivity. Eager to apply strong managerial skills and work ethic to contribute to a dynamic retail environment and drive business success in an Assistant Manager role.

CompTIA A+ Certification (In Progress)

PROFESSIONAL EXPERIENCE

Thales, Chanhassen, MN

2024 -present

Machine Operator

Operate and maintain high-precision machinery, ensuring production goals are met while upholding strict quality and security standards.

Adhere to company policies and safety protocols, ensuring a safe and efficient work environment for the team.

Collaborate with team members to meet daily production targets, proactively troubleshooting and resolving equipment malfunctions.

Manage time effectively, ensuring all production goals are met within deadlines and optimizing workflow.

Support and train new team members on machine operation and safety procedures, fostering a knowledgeable and efficient team.

NWEA, Apple Valley, MN

2024 - 2024

Help Desk Support (seasonal)

Provided technical support, troubleshooting hardware and software issues while maintaining excellent customer service.

Assisted in training new team members and communicated complex technical information to diverse audiences.

Managed customer inquiries and provided timely solutions, ensuring customer satisfaction.

UNFI, Hopkin, MN

2020 - 2024

Warehouse Supervisor

Supervised daily warehouse operations in a high-volume grocery distribution center, ensuring operational efficiency and meeting performance goals.

Led a team of associates, providing training, mentorship, and performance evaluations to improve productivity and foster a positive work environment.

Coordinated shift scheduling, timekeeping, and payroll, ensuring adequate staffing levels to meet daily operational demands.

Managed inventory, order fulfillment, and product replenishment, ensuring timely and accurate shipments to customers.

Optimized warehouse logistics, improving the flow of goods and enhancing operational processes to minimize delays and reduce costs.

Conducted regular safety training sessions and ensured compliance with OSHA regulations, maintaining a safe, clean, and organized workplace.

iVerify, Chanhassen, MNlocation

2017 - 2020

Protection Specialist II

Managed client service tickets and communicated directly with customers to troubleshoot and resolve issues.

Assisted in training clients on system integration and usage of video surveillance systems.

Handled inbound and outbound calls, providing clear, concise, and respectful communication.

PROJECTS & EXTRACURRICULAR

Built a custom PC with a focus on performance optimization and user-specific needs.

Successfully repaired and upgraded PlayStation consoles, enhancing technical troubleshooting skills.

Installed networking equipment (routers, wireless modems) to ensure optimized connectivity.

SKILLS

Leadership & Management: Team leadership, employee training, conflict resolution, performance evaluation

Customer Service: Handling customer inquiries, providing timely solutions, ensuring customer satisfaction

Retail Operations: Scheduling, inventory management, operational efficiency

Technical Skills: MS Office Suite, Google Suite, Networking & Server Knowledge (TCP/IP, DHCP, DNS), VMware

Languages: English, Laotian

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