Business Development Customer Service
Resume:
NEETA
N. R.
RAMAN
**.*****@****.***
Joliet, IL 60403
Bold Profile
Dynamic leader with a proven track record in business development and planning at Eastern Global Solutions. Excelled in client relationship building and negotiations, driving new revenue streams and fostering team leadership. Leveraged customer service skills to enhance client satisfaction and retention. Achieved significant growth through strategic planning and relationship management.
PROFESSIONAL SUMMARY
SKILLS
• Team leadership
Business development and
planning
•
• Customer service
• Negotiations
• Decision-making
Relationship building and
management
•
• Client relationship building
Rock Valley College
Rockford, IL • 08/1987
Associates In Liberal Arts: Liberal
Arts
EDUCATION
Certificate in Recruiting
Certificate in Payroll
Certificate in Proof Reading
Certificate in Human Resources
Onboarding
CERTIFICATIONS
Eastern Global Solutions - BUSINESS DEVELOPMENT MANAGER Boston, MA
Relevante, Inc - TECHNICAL RECRUITER/ RECRUITER HEALTHCARE King of Prussia, PA
WORK HISTORY
Maintained open and ongoing communication with clients to meet needs and expectations
•
Established new customer accounts using negotiation and sales closing abilities
•
Determined business development opportunities and implemented effective strategy for client acquisition
•
• Leveraged cold calling, in-person visits and referrals to build leads Identified new customers through pipelining, pre-qualification and territory analysis and management
•
Gathered and analyzed business, market and competitor information to support development of strategic marketing plan
•
Prospected, identified and cultivated relationships with contacts to promote product lines and solutions
•
Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit
•
Facilitated and managed business development plan based on market and industry research
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• Liaised with channel partners to build business
Written clear descriptions of jobs and posted them online, sourced and screened potential candidates communicated with the managers and staff, reviewed job requirements, conducted interviews, assisted with onboarded, and helped with any other recruitment- related tasks
•
Written detailed, clear job descriptions and posting them on a range of job boards to attract candidates
•
Communicated with the Manager/Supervisor and reviewing job descriptions to ensure accurate shortlisting of candidates
•
• Fostered solid professional relationships with prospective hires
• Followed up promptly with prospective hires
• Screened candidates and scheduling online interviews Landmark Dividend LLC - ACQUISITIONS SPECIALIST
CA • 02/2022 - 04/2022
Melaleuca - Marketing Specialist
01/2022 - 04/2022
TALENT ACQUISITION MANAGER/ RECRUITMENT SPECIALIST 03/2021 - 04/2021
• Written up questions for interviews when required Developed new recruitment strategies with the Recruitment Manager
•
Assisted with onboarding duties to help new staff during the transition process
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• Responded to enquiries in a polite, efficient manner
• Used ATS company tracking system
Confirmed current incoming CRM data research through outbound calls to landlords, businesses, and municipalities
•
Educated and scheduled landlord appointments for introduction to Landmark Dividend Asset Specialist
•
• Confirmed data by calling on leads from the database Introduced interested asset owners, landlords, property managers, or another significant decision maker to one of our VP or Acquisitions by handing the call off with a warm transfer or setting a phone or face-to-face meeting(s) for another time
•
Improved CRM data by qualifying and extracting accurate client information
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• Prospected and create outbound appointments
Communicated results with sales management through various methods
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Tracked introduction progress using custom sales tools, reporting, and Outlook
•
Achieved daily and/or weekly goals of phone calls, emails, and appointments scheduled with qualified leads
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Performed other duties related to the ongoing operation of the organization as may be assigned
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Company Overview: Marketing Specialist Corporation provides outsourced sales, marketing, and merchandising services to manufacturers of food and other consumer products
•
• Life Science sales and recruiting skills
• Reason for Gap: Outsourced current Job
Marketing Specialist Corporation provides outsourced sales, marketing, and merchandising services to manufacturers of food and other consumer products
•
• Determined current staffing needs and produce forecasts
• Developed talent acquisition strategies and hiring plans
• Lead employment branding initiatives
• Managed three different companies, software engineering
• Performed sourcing to fill open positions and anticipate future needs Planned and conducted recruitment and selection processes
(interviews, screening calls, etc)
•
• Took steps to ensure a positive candidate experience
• Assisted in employee retention and development
• Supervised recruiting personnel
• Organized and/or attend career fairs, assessment centers, or other events
• Used metrics to create reports and identify areas of improvement
• Used ATS company tracking system
English
Full Professional
Hindi
Native or Bilingual
Marathi
Native or Bilingual
LANGUAGES
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