Customer Service Engagement

SUMMER STOLARCYK

Florence, SC *****

***************@*****.*** / 843-***-****

SUMMARY

Dedicated professional with strong background helping with customer orders, cooking and store cleanliness. Tirelessly completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.

Diligent professional offering food handling experience and focus on quality service. Skilled in managing ingredient preparation and kitchen organization. Dedicated to providing exceptional, consistent service to customers. SKILLS

Preparing food items

Safe Food Handling

Cleaning and sanitizing

Inventory Rotation

Safe Food Handling Practices

Cleanliness and sanitation

Customer Engagement

Stock Rotation

Sanitation Practices

EXPERIENCE

Deli Associate / Bucees - Florence, SC 02/2023 - Current Stocked shelves with a variety of deli items in accordance with company guidelines. Operated scales, wrappers, ovens and other equipment to prepare food items for sale. Ensured that all food items were stored at appropriate temperatures according to health code standards. Maintained high level of professionalism while interacting with customers and coworkers alike. Adhered to company policies and procedures related to food handling processes. Weighed portions accurately using scales for bulk items such as cheese or cold cuts. Prepared sandwiches according to customer specifications. Checked expiration dates on packaged goods before placing them on display. Greeted customers, provided excellent customer service, and answered questions regarding deli products. Bistro Attendant / Courtyard Marriott - Florence, SC 03/2022 - 01/2023 Monitored dining room throughout shifts to provide assistance where needed. Maintained cleanliness of dining area, including tables, chairs, floors and counters. Assisted with food preparation, including chopping vegetables, making salads and sandwiches. Prepared hot beverages such as coffee, tea, cappuccino and espresso drinks. Trained new employees on proper safety protocols when using kitchen equipment. Restocked bar area with liquor bottles, beer kegs and other beverage supplies. Checked expiration dates on products to ensure freshness for customers. Organized inventory for easy access during busy hours at bistro. Verified accuracy of orders before delivering them to customers' tables. Ensured compliance with health regulations regarding food storage and handling procedures. Plated meals according to restaurant standards for presentation purposes. SS

Shift Lead Supervisor / Cheesecake Factory Inc - Knoxville, TN 05/2009 - 03/2021 Identified areas where additional training was required to improve employee performance. Investigated workplace accidents and incidents thoroughly; prepared detailed reports outlining findings and corrective actions taken.

Addressed employee grievances promptly; sought assistance from Human Resources if needed. Served as a liaison between shift staff and upper-level management; communicated any changes in policy or procedure quickly.

Coordinated with other departments regarding materials needed for production runs. Monitored quality of product output to ensure it met customer specifications. Created schedules for team members and monitored attendance records. Resolved conflicts between employees in a timely manner. Provided leadership and direction to shift staff, ensuring company policies and procedures were followed. EDUCATION AND TRAINING

Bachelor of Science: Sociology 05/2000

Mount Holyoke College - South Hadley, MA

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