Customer Service Technical Support
Resume:
Mariah Bellamy
Spring, TX *****
***************@*****.***
Professional Summary
Engaging and patient customer service professional with 6+ years of experience responding to all types of customer inquiries. Also management experience handling agents, complaints, and escalations. Very eager to grow customer loyalty and within the company. Willing to relocate to: Houston, TX
Authorized to work in the US for any employer
Willing to relocate to: Houston, TX
Work Experience
National Accountant Specialist
United Site Services-Westborough, MA
June 2022 to November 2024
• Manage 25+ Cases Per Day Via Email
• Manage Deliveries/ Pickups
• Process Repairs/ Exchanges
• Process Credit Memos On Invoices
• Handle Escalated Sites
• AR Billing
• AR Billing System
• Monitoring Accounts To Ensure Payments Uo To Date
• Preparing financial documents
Fraud Specialist
FIS Global-Houston, TX
January 2022 to June 2022
• Manage Inbound & Outbound high volume calls
• Verify Fraudulent Transactions With Cardholders
• Verify Last Valid Transactions
• Place Fraud Block Once Fraud Verified
• Explain To Cardholders The Fraud Process
• Answer Any Questions Cardholder May Have
Reservation Specialist
Evolve
May 2021 to January 2022
• Manage reservations for guests via email and chat correspondence
• Add fees to reservations / Update guest count
• Answer any questions guests may have about property
• Provide a great hospitality experience before and during their stay Claims Department Supervisor
Bank of America-Houston, TX
September 2020 to April 2021
• File Fraud and Non-Fraud Claims
• Check the status of claims already processed
• File complaints for customers
• Submit internal information to back office
• Handle escalated supervisor calls
• Manage agents on the floor in team chat
Customer Service Representative
Amegy Bank-Houston, TX
June 2019 to January 2020
Managing large amounts of inbound and outbound calls in a timely manner. Following call center scripts when handling different topics. Identifying customers needs, clarifying information, research every issue and providing solutions.
• Assist customers with a warm and professional attitude
• Processed payments
• Answered questions customers may have
• Handle emails, inbound calls, and outbound calls
• Manage customer accounts
• Assist with technical support issues such as resetting passwords online, how to work the mobile app or how to set up auto pay, and how to view bank statements.
• Handle billing issues
• Order new debit cards
Logistics/Dispatcher/Assistant Manager
Pierce National-Spring, TX
August 2016 to June 2019
• Track and manage drivers
• Negotiate rates for service
• Receiving emergency and non emergency calls and record significant information
• Receiving and dispatching orders to products or deliveries
• Direct customer contact
Education
High school diploma
Spring High School-Spring, TX
August 2014 to June 2017
Skills
• Expert
• English
• Documentation Review
• Analysis skills
• Computer literacy
• Live Chat
• Time management
• Banking (2 years)
• Microsoft Outlook
• Technical Support
• Management (3 years)
• Word
• Epic
• Assistant Manager Experience
• ICD-10
• Leadership
• Healthcare management (2 years)
• Sales Management
• Financial services
• Account Management
• Customer support
• Customer Service
• Fast learner
• HIPAA
• Microsoft Excel
• Typing
• Relationship management
• Microsoft Office
• Cash management (4 years)
• Lending Languages
• Guest Services
• Call Center
• Production planning
• Powerpoint
• Organizational Skills
• Basic math
• MS Office (3 years)
• Supervising experience (4 years)
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