Business Analyst Security Clearance

Stan Orr

**** **** ***** ****, **** Almanor, CA 916-***-**** *******@***.*** LinkedIn

SUMMARY

Results-oriented Business Analyst with certifications in CSM and CSPO, demonstrating a strong track record of extracting insights, optimizing processes, and supporting informed decision-making. Proficient in bridging the gap between technical and non-technical stakeholders to transform requirements into innovative solutions. Experienced in data analysis and visualization, providing recommen- dations that enhance efficiency and promote sustainable growth. EXPERIENCE

Solid Logix LLC Jun 2024 - May 2025

Communication Analyst - Contractor Atlanta, GA

• Obtained Public Trust Security Clearance, enabling secure access to sensitive information and ensuring compliance with federal regulations

• Facilitated continuous communication among business units, end-users, and technical teams at the Center for Medicare and Medicaid Services (CMS), ensuring effective collaboration and successful project outcomes

• Enhanced and optimized communication channels and processes to guarantee full compliance with all legal regulations and CMS policies.

• Implemented a traceability system for communication timelines by integrating Confluence and Jira, which improved organizational clarity and accountability

• Worked in a 100% Agile environment, using strict agile methodology and Miro for process flow and workflow diagramming, which improved team collaboration and project delivery.

SevitaHealth Sep 2023 - Jun 2024

Business Analyst - Contractor Boston, MA

• Conducted comprehensive discovery sessions involving business units, development teams, and DBAs to facilitate user story devel- opment and align iServe (Salesforce) functionalities with business objectives

• Translated business requirements into actionable user stories within Jira, ensuring alignment with the Keep the Lights On ( KTLO) strategy for Salesforce iServe

• Collaborated with diverse stakeholders to gather, analyze, and document requirements, ensuring accuracy and relevance for effective project execution

• Facilitated continuous communication between business units and technical teams, ensuring a clear understanding of needs and efficient problem-solving throughout project phases

• Worked in an Agile environment using strict agile methodology, which improved team collaboration and promoted iterative develop- ment and prioritization of features, delivering high-value solutions aligned with iServe (Salesforce) objectives

• Led As-Is and To-Be process mapping, ensuring seamless migration from the back-office web (BOW) to Salesforce 'iServe,' optimizing operational efficiency

• Developed comprehensive user stories and refined backlog, aligning project goals with user needs for efficient Agile project execution

• Oversaw Kanban and Backlog boards in Jira and Confluence, streamlining task management and fostering collaboration among cross-functional teams

• Conducted in-depth discovery and gap analysis sessions with IT and regional subject matter experts, resolving outstanding issues from prior consulting firm engagements and ensuring a smooth transition

• Managed legacy and active support tickets, reducing backlog and enhancing support efficiency for seamless system operations

•

California Dental Association, CDA Jan 2020 - Feb 2022 Sr. Business System Analyst - Contractor - Part-time/On-demand Sacramento, CA

• Facilitated End of Life (EOL) project support in a flexible on-demand capacity, offering 2- 10 weekly hours, ensuring seamless transition and closure of systems by leveraging Waterfall and Agile methodologies

• Directed as the Lead Business Analyst for a legacy network acquisition initiative, overseeing the analysis, integration, and moderniza- tion strategies for complex systems, showcasing adeptness in navigating legacy technology landscapes

• Orchestrated seamless transitions between Waterfall and Agile methodologies, effectively tailoring the approach to project specifics, demonstrating adaptability and a comprehensive understanding of diverse project management frameworks

• Provided strategic insights and analytical expertise, offering critical support and guidance in steering projects toward successful conclusions while effectively managing legacy system challenges and end-of-life scenarios

• Delivered comprehensive business system analysis and gap analysis, offering actionable recommendations and solutions to enhance operational efficiency, mitigate risks, and ensure alignment with overarching business objectives. Pacific Coast Companies, Inc., PCCI Jan 2021 - Oct 2021 PMO Business Analyst - Contractor Rancho Cordova, CA

• Conducted comprehensive As-Is and To-Be process mapping for diverse projects, driving operational efficiency and process optimiza- tion across systems and departments

• Spearheaded UAT testing and meticulously documented end-user and IT support procedures, ensuring seamless transitions and robust support frameworks

• Led Sysaid ticket system data analysis, mining insights to identify application support pain points, and devised strategic process enhancement recommendations for system improvements

• Developed and maintained application team metrics dashboard, providing vital insights for informed decision-making and performance tracking

• Played a pivotal role as the Business Analyst for SAP support, contributing to the cleanup and pre-phase 2 implementation of finance systems while ensuring meticulous documentation and remediation of SAP tickets through Sysaid data mining California Dental Association, CDA May 2019 - Oct 2021 Sr. Business System Analyst - Contractor – Full-time Sacramento, CA

• Spearheaded legacy DIMS migration, orchestrating daily support sessions and facilitating seamless operations between CDA and MODA Insurance Co, resulting in improved system integration and reduced operational disruptions

• Developed and managed comprehensive documentation, including As-ls process records and administrative guides using Confluence for AS400, Paper Clip, and Pivotal systems

• Led support ticket process development, ensuring efficient issue resolution and accountability, which resulted in a significant reduction of legacy and active ticket backlog

• Played a pivotal role in enhancing legacy systems by crafting user stories and supporting AS/400 risk management while documenting monthly reports and dashboards

• Expanded leadership scope, assuming responsibility for legacy system migration projects and fostering collaboration through weekly vendor conference call sessions.

Broadridge Mar 2017 - May 2019

Sr. Business Analyst - Contractor El Dorado Hills, CA

• Collaborated cross-functionally within Waterfall and Agile frameworks, co-authoring critical documentation for Release Manager projects, ensuring alignment with project goals and stakeholder expectations

• Utilized Certified ScrumMaster (CSM) skills to lead Agile teams, enhancing team productivity and project outcomes

• Applied Certified Scrum Product Owner (CSPO) expertise to prioritize product backlog, resulting in improved project focus and delivery

• Leveraged knowledge from the International Institute of Business Analysis (IIBA) to enhance business analysis processes, leading to more accurate requirement gathering and project success

• Drove effective stakeholder engagement by facilitating documentation processes for mission-critical applications like the Security Authentication Application (SAA), ensuring compliance and security standards were met

• Led an EOS migration project recognized by management, coordinated efforts across 128 clients, developed comprehensive business requirement documentation, and conducted daily project meetings, improving project efficiency and client satisfaction

• Orchestrated seamless transitions through direct interactions with developers, DBAs, SMEs, and executive members, optimizing communication channels and ensuring smooth project executions

• Demonstrated expertise in legacy system management by proficiently handling technical documentation and mapping legacy UI to Universal Repository, contributing significantly to system modernization and efficiency enhancements. Teleplan International Jul 2016 - Dec 2016

Business System Analyst - Contractor Roseville, CA

• Utilized Waterfall methodology to manage enterprise system migrations, overseeing the Build to Ship (BTS) project's client/ vendor and vendor/ vendor system transitions

• Assumed ownership of ongoing project documentation, including requirements, scope, and use cases, ensuring seamless continuity and effective project progression

• Facilitated daily collaboration among development teams, DBAs, and SMEs, fostering cohesive communication channels vital to project execution and alignment

• Provided pivotal support to Quality Assurance efforts, actively engaging in defect resolution to uphold and enhance project deliverable quality standards

• Developed a comprehensive working knowledge of the IFS system while overseeing enterprise asset management (EAM) and enterprise resource planning (ERP) aspects, contributing to robust IT-side functionality and optimization. Hewlett-Packard/CalWIN Mar 2015 - Feb 2016

Business Analyst - Contractor Rocklin, CA

• Managed migration projects for 16 CalWIN counties, facilitating the transition from a legacy system to HP Exstream, ensuring seamless data transfer and system integration

• Developed and maintained HP Exstream content, including forms and Notice of Action (NOA), supporting multiple projects within strict release cycles, demonstrating adaptability and efficiency

• Collaborated cross-functionally with IT teams, developers, executive sponsors, and county staff (end-users) to identify and troubleshoot defects, resolving service and change requests within tight timelines and contract requirements

• Supported multi-county GWS deployment, overseeing testing and troubleshooting for weekend releases, ensuring system stability and functionality across various environments.

Esurance Inc., Aug 2013 - Feb 2015

Senior Business Analyst Rocklin, CA

• Led the elicitation of pre-project requirements from sponsors by conducting JAD sessions for auto and specialty insurance projects, resulting in clear and actionable project plans

• Facilitated SOP documentation creation, which enhanced operational efficiency within the department by standardizing processes

• Drove the implementation of the department's SharePoint site by leveraging expertise as an SME in JAMA and SharePoint, which improved team collaboration and document management

• Liaised effectively with diverse stakeholders, including SMEs, executive sponsors, managers, developers, and end-user communities, ensuring alignment and understanding across all project phases Apple, Inc. Jul 2011 - Aug 2013

Business Analyst Elk Grove, CA

• Spearheaded requirements gathering sessions with stakeholders and SMEs, ensuring alignment with executive sponsors throughout project lifecycles

• Developed comprehensive user, business, and functional requirements, translating complex technical concepts into accessible docu- mentation, including vision, scope, BPM, workflow, and process flow diagrams, which facilitated better understanding and smoother project execution

• Managed end-to-end test script and master test plan documentation, ensuring high-quality deliverables and project success, which resulted in fewer defects and increased client satisfaction

• Fostered seamless collaboration between technical and non-technical teams to synthesize customer needs into viable technical solutions, optimizing project outcomes and enhancing team productivity Apple, Inc. Mar 2006 - Jun 2011

Web GUI Engineer/ Designer Elk Grove, CA

• Designed and developed intuitive and visually compelling business performance dashboards, leveraging expertise in data visualization and user-centric design principles to enhance user experience and facilitate informed decision-making

• Administered Corda Center View system, orchestrated seamless integration of Apple Connect with Corda, and implemented server whitelisting protocols for secure VPN access, ensuring system reliability and enhanced cybersecurity

• Led mobile integration efforts and troubleshooting, ensuring optimal functionality across diverse platforms and demonstrating adaptability and problem-solving skills in various technological settings

• Managed multiple server environments, overseeing installation, daily user support, and maintenance, fostering operational continuity, and delivering responsive technical assistance to meet user needs effectively. LICENSES & CERTIFICATIONS

• Certified ScrumMaster (CSM): SCRUM ALLIANCE 1-001****** 1 Issued Nov 2023

• Certified Scrum Product Owner (CSPO): SCRUM ALLIANCE 1-001****** 1 Issued Apr 2025

• Agile with Atlassian Jira: Coursera 1 Issued Nov 2023 SKILLS

• AGILE METHODOLOGY, WATERFALL METHODOLOGY, Scrum Methodology, JIRA, CONFLUENCE, PROTOTYPING & WIREFRAMING, REQUIREMENTS GATHERING, QUALITY ASSURANCE & TESTING, DOCUMENTATION & REPORT- ING, USER STORIES, DEFECT ANALYSIS, COLLABORATION, BUSINESS REQUIREMENTS, PROCESS FLOW/ WORK- FLOW/ SWIM LANE DIAGRAMMING, AZURE DEVOPS (ADO), VISIO, MIRO, LUCIDCHART, SOFTWARE DEVELOP- MENT LIFE CYCLE ( SDLC), SHAREPOINT

Contact this candidate