Customer Service Call Center

Tia Hendricks

Customer service

South Chesterfield, VA 23834

*.***********@*****.***

+1-804-***-****

Professional Summary

I'm a great customer service representative looking to further my career. Good communication skills, time management, and multi-tasking are some of my good qualities. I am able to type a minimum of 40 wpm. I am willing to learn new things to be a successful attribute. I have experience working in a call center environment for 5+ years where I frequently adapt to change. Willing to relocate to: Prince George, VA - Chester, VA - Richmond, VA Authorized to work in the US for any employer

Work Experience

Call Center Representative

TDB Communications, Inc.-Chester, VA

October 2022 to Present

Receives inbound and outbound calls for Medicare and Marketplace health insurance. Enroll callers into health and drug plans. Navigate threw online resources to provide beneficiaries with accurate information.

Customer Service Representative

ICF Remote CSR-Maryland MD

February 2021 to October 2022

Recieve inbound and outbound calls for the department of social services. Research benefit information and process data.

Cashier

Arby's-Petersburg, VA

April 2020 to April 2021

Greet customers, take customer order using cash register. Make sure work station is clean at all times, also promoted to team lead.

Cashier

Walmart-Petersburg, VA

February 2019 to June 2020

Greet and assist customers. Assist with locating items and providing product information. Resolve any customer issues including refunds and exchanges.

Call Center Representative

MAXIMUS-Chester, VA

January 2015 to January 2019

Receive inbound calls for Medicare. Enroll into drug plans. Provide any information on beneficiaries. Navigate threw online resources to provide beneficiaries with accurate information. Transfer to appropriate line of business.

Education

High school diploma

Petersburg High School - Petersburg, VA

2009 to 2012

Skills

• Food Service

• Telephone Skills

• Fast Food

• Accounting

• Data Entry

• Warehouse Associate

• Computer Skills

• Cashiering

• Shipping & Receiving

• Picking

• Crew Member

• Pallet Jack

• Selector

• Food Prep

• Microsoft Outlook (4 years)

• Microsoft Word

• Typing (4 years)

• Customer Service

• Conflict Management

• Order Selector

• Supervising Experience (2 years)

• Picking Packing

• Picker Packer

• Communications

• Team Member

• Cleaning Experience

Certifications and Licenses

Driver's License

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