Customer Service Call Center
Resume:
Judy K Gann
Odenville, AL *****
***********@*****.***
Professional Summary
Hello,
I have extensive experience in Customer Service. My previous experience includes Customer Service Manager in a retail environment, Customer Service Supervisor, Cash Office Manager, Human Resources. I have experience as a Team Leader in a Call Center.. I worked from home as a call center agent.
I also have experience in working in Collections in a call center . I wouldn’t like to thank you in advance for consideration for a position with your company. Authorized to work in the US for any employer
Work Experience
Cashier/Customer Service
Howard Family Holiday Farm-Moody, AL
September 2024 to July 2025
I was hired as the first employee at the farm. I worked Wednesday-Sundays open until close. I was responsible for the ice cream store. Making sure that everything was kept clean, from floors to windows, shelves stocked and straightened. Ice cream section clean, display clean, all in accordance to Health Dept.
I served ice cream, milkshakes etc and ran the cash register. In the spring of 2025 they opened a plant barn that led to produce barn. I was moved to the produce barn in June 2025, for food prep. Preparing vegetables & fruit for sale.
I loved working in the store but unfortunately the food prep kitchen was extremely hot with no air. I was expected to lift heavy boxes. I was unable to continue to do this type of work due to previous back surgeries.
Customer Service Rep/Call Center
BPO American-Greer, SC
June 2022 to July 2023
From June 2022 - July 2023, I worked for BPO American. It is a remote call center/ We handle all types of outbound calls promoting Smilemakers, Oriental Trading Company, Etc. The last few months our dept has been slow and I have been working Inbound calls in which I was taking payments for traffic citations and placing customer orders for Spirits Timeless Entertainment, Music Rewind, and others, We also took answering service calls for many companies including Family Law, Orthopedic Specialist and Infertility Clinics and many more working in different applications. I worked Part time -3 days a week Monday -‘Wednesday, Customer Service Call Center
SoLINC-Birmingham, AL
June 1999 to May 2010
I was hired as a CSR in a call center in June 1999. After a few months, I was promoted to Special Projects CSR- IF a large customer had many phone changes, the CSR would send the call to Special Projects. In March 2000, I was promoted to Team Leader. I handled dissatisfied customer calls when they didn't get the answer they wanted, I would make a decision that was fair for the customer and SoLINC, but also following guidelines set forth by the company. Team Leaders oversaw the CSR's and were their first point of contact when they had questions regarding New rate plans, customer questions, etc.
• Resolved customer issues
• Managed customer account
• Responded to inquiries and issues
• Responsible for troubleshooting applications
Customer Service Manager\ Cash Office Supervisor\Personnel Manager Third Key Manager.
Goody's Family Clothing-Birmingham, AL
February 1994 to May 1999
I was hired as a Customer Service Manager and my duties included overseeing all Customer Service Reps. I was responsible for all functions at the Customer Service desk and Layaways, including Layaway audits, CSR work schedules, and evaluations. I was also responsible for the cash office, including counting deposits and making banking deposits, as well as preparing employee schedules. I opened the store daily and balanced the safe and eight registers. I closed the Cash Office one night per week as the Third Key Manager. My responsibilities included closing the store, balancing the safe and registers, and preparing daily reports of sales, taxes, layaway balancing, and register overage and shortages. I was also responsible for investigating the cause of any register overages or shortages. Finally, I was responsible for the Interviewing and Hiring process and training preparation. I also maintained employee personnel records and worked with Human Resources.
Education
High school diploma
Leeds High School-Leeds, AL
August 1973 to 1977
Skills
• Account Reconciliation
• Sales
• Balance sheet reconciliation
• Retail Sales (10+ years)
• Retail management
• Account Management
• Front desk
• Phone etiquette
• Cash Handling (10+ years)
• Microsoft Outlook
• English
• Training & development
• Typing (10+ years)
• Customer service (10+ years)
• Okta application
• Accounts Payable (4 years)
• Office management
• Zendesk
• Computer skills (10+ years)
• Retail sales
• Supervising experience
• Cold calling
• Management (10+ years)
• Payroll
• Front Desk
• Account management
• Accounts receivable
• Windows
• Software troubleshooting
• Cash handling
• Research
• Client services
• Interviewing (10+ years)
• Accounts Receivable
• Scripting
• Third Key Holder
• Customer support (10+ years)
• Customer support Team Leader
• Human resources
• CRM software
• Cash register
• Organizational skills
• Recruiting (6 years)
• Salesforce
• Live chat
• Oracle
• Administrative Experience
• Communication skills (10+ years)
• Call center
Certifications and Licenses
Management Course @ Jefferson State Jr College
February 1999 to Present
Awarded the Silver "G" three times for excellence in my performance. Silver G was awarded 3 times during my employment with Goody’s. Feb 1994-May 1999. I was awarded these awards by District Manager for excellence in Customer Servicd Additional Information
I have many years of customer service experience.
I would love to have the opportunity to work for your company. Thank you so much!
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