Adeola A. Wande
Maryland, USA Email: *********@*****.*** Phone: 301-***-****
PROFESSIONAL SUMMARY
Detail-oriented and highly organized Executive Administrative Assistant with over eight years of experience in providing comprehensive support to senior executives. Proficient in managing schedules, coordinating travel, handling confidential information, and facilitating communication within fast-paced environments. Demonstrated ability to prioritize and multitask to ensure efficient office operations and executive support.
SOFT SKILLS
Leadership Team Building & Mentoring Process Improvement Problem Solving Customer Relation Management Strategic Planning Adaptability Collaboration Risk Assessment Communication Client Relation & Presentation Analytics and Reporting Public Relation & Media Monitoring
TECHNICAL PROFICIENCIES
Microsoft Office Suite Data processing Microsoft Windows Adobe Acrobat Pro ServiceNow SharePoint Adobe Suite
PROFESSIONAL EXPERIENCE
Administrative Assistance
OSEVEN solutions LLC – Laurel, MD March 2024 – Present
Serve as the first point of contact for customers and visitors, delivering professional and friendly front-desk experience.
Respond to customer inquiries via phone, email, and in person, providing timely and accurate information or routing to appropriate departments.
Resolve client concerns and escalated issues as needed to ensure customer satisfaction and service excellence.
Schedule appointments and maintained records for client meetings, ensuring efficient coordination and follow-up.
Support customer service team with data entry, documentation, and maintaining up-to-date client information in CRM systems.
Assist with the preparation of customer correspondence, service reports, and satisfaction surveys to improve service delivery.
Executive Administrative Assistance
Sahara Group – FCT, Abuja Sep 2016 – Feb 2024
Provided support for the executive management team including, manage the calendars and schedule appointments, meetings, and travel arrangements with multiple parties in multiple time zones including Europe, Africa etc.
Prepared letters and other correspondence, reports, memos, memoranda meeting minutes, and presentations including presentations with limited executive involvement.
oCoordinate executive management transient business travel arrangements and assist with planning travel and hotel arrangements for captive meetings.
Maintained and scheduled executive management calendars. Contacting clients and handling telephone communications in an efficient manner
Planed, produced and directed virtual meetings on various platforms.
Performed all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions.
Participated in seminars and other training for knowledge and skill development.
Communications Specialist
House of Tara Int.– FCT Abuja Sep 2014 –Aug 2016
Oversaw the operations of House of Tara retail locations across FCT Abuja, including staffing, sales performance, and customer service.
Developed and implemented communication strategies to drive sales growth, increase profitability, and achieve targets across the region.
Advised internal customers on the adherence of communications with compliance and internal guidelines.
Guided internal customers on compliance for projects and deliverables.
Developed and implemented process improvements to increase quality and scalability. Monitor and keep up to date with regulations regarding communications and apply them.
Collaborated with the design team and agency partners to develop visually appealing and effective communication templates, ensuring consistent branding and messaging across all touchpoints.
Collaborated with Systems Marketing Director to develop and implement automated marketing workflows, including lead nurturing campaigns, customer onboarding journeys, and re-engagement strategies.
Led recruitment, training, and development initiatives for store management and staff, fostering a culture of continuous learning and development.
Collaborated with cross-functional teams to execute marketing campaigns, promotions, and product launches, maximizing brand visibility and driving traffic to stores.
Administrative Assistant
LGS KARU – Abuja, Nigeria Oct 2012 – Aug 2013
Managed executive calendars, scheduled meetings, and coordinated appointments, ensuring efficient use of time.
Arranged travel itineraries, including flights, accommodations, and transportation, for senior leadership.
Screened and directed phone calls and emails, providing timely responses and redirecting inquiries as necessary.
Prepared and edited correspondence, presentations, and reports using Microsoft Office Suite.
Provided general administrative and project support for the management team
Assisted in the collection and organization of weekly activity reports from large teams to compile monthly reports to clients.
Maintained office supplies inventory, anticipating needs, and placing orders to ensure uninterrupted workflow.
Assisted in the organization of company events and meetings, including logistics, catering, and materials preparation.
EDUCATION
Bowen University Osun, Nigeria Bachelor of Science - Economics, September 2012