Business Process Data Analytics

LAWRENCEVILLE, UNITED STATES, ***** • ******@*****.*** • 770-***-****

IKECHUKWU OWOH

PROFESSIONAL SUMMARY

Seeking a career with an organization with emphasis on breaching the gap between customer and satisfaction: Tooled with Cyber Securities (Networking Configuration) and AGILE Business Process Integration organization with emphasis on strong business analyses. Expertise in risk assessment and regulatory reporting, leveraging analytical skills to uncover suspicious activities and improve compliance frameworks. Demonstrates strong time management and attention to detail, contributing to successful audits and continuous professional development.

EMPLOYMENT HISTORY

TEAM LEADApr 2023 - Aug 2024

USAA Bank (TTEC)Duluth, GA

• Played an instrumental role in identifying complex fraud schemes through meticulous analysis of client behavior patterns and transaction history.

• Optimized Fraud Detection Systems through continuous refinement of rule sets based upon ongoing analysis of system effectiveness.

• Leveraged statistical models to identify high-risk transactions, optimizing resources towards areas requiring enhanced scrutiny.

• Implemented process improvements that resulted in cost savings while maintaining strong anti-fraud measures throughout the organization.

• Collaborated effectively with cross-functional teams to ensure seamless coordination and communication during AML investigations.

• Streamlined reporting processes by leveraging advanced data analytics tools for accurate identification of suspicious transactions.

• Delivered measurable improvements in compliance standards by regularly reviewing and updating existing policies and procedures in response to evolving regulatory requirements.

• Supported management in risk assessment, providing valuable insights on potential AML vulnerabilities within the organization.

• Ensured prompt resolution of cases involving potential money laundering or terrorist financing activities, liaising with law enforcement agencies as needed.

• Promoted a strong compliance culture within the organization by actively participating in internal committees and working groups focused on AML-related initiatives.

• Efficiently prioritized caseloads based on risk levels while adhering to tight deadlines for investigation completion and SAR filing requirements.

RELATIONSHIP OFFICER/TEAM LEADApr 2021 - Mar 2023

Capital One (TTEC)Duluth, GA

• Contributed to successful regulatory audits by diligently maintaining up-to-date documentation on all investigative findings and actions taken.

• Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.

• Served as a subject matter expert, providing guidance and support to colleagues on AML regulations and best practices.

• Collaborated effectively with cross-functional teams to ensure seamless coordination and communication during AML investigations.

• Assisted in internal and external audits related to AML compliances.

• Reviewed and enhanced AML processes and controls to improve effectiveness.

• Collaborated with other departments, such as compliance, legal, and risk management, to address AML issues.

• Reported findings to senior management and regulatory bodies as required.

• Promoted awareness of AML risks and importance of compliance across the organization.

• Streamlined reporting processes by leveraging advanced data analytics tools for accurate identification of suspicious transactions.

DISPUTE PERSONNELJun 2018 - Dec 2021

AmazonStone Mountain, GA

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Tracked customer service cases and updated service software with customer information.

• Streamlined call center processes for improved efficiency and reduced wait times.

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

• Increased efficiency and team productivity by promoting operational best practices.

• Followed up with customers about resolved issues to maintain high standards of customer service.

EDUCATION

BACHELOR OF ARTS: COMMUNICATION AND LANGUAGE ARTSMay 1993 - Sep 1998

University of Ibadan

COURSES

COMMUNICATION MANAGEMENT PROFESSIONAL (CMP)

FINANCIAL RISK MANAGER (FRM)

SKILLS

Analytical skills (Expert), Attention to Detail (Expert), Regulatory Knowledge, Research skills, Risk Assessment, Compliance Orientation, Interpersonal Skills, Time Management, Enhanced Due Diligence.

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