Client Relationship Customer Service

LINWOOD HIGH

Phone: 980-***-**** Email: ********@*****.***

PROFESSIONAL SUMMARY

Results-driven and highly motivated professional with extensive experience in operations management, sales, and administrative leadership. Adept at optimizing workforce efficiency, driving sales growth, and ensuring compliance with corporate policies. Skilled in team leadership, performance analysis, and fostering productive work environments. Seeking to leverage expertise in management and administration to contribute to a dynamic organization’s success.

SKILLS & COMPETENCIES

Operations & Workforce Management

Sales & Account Management

Team Leadership & Training

Performance Analysis & Reporting

Administrative & Office Management

Customer Relations & Retention

Safety & Compliance Protocols

Process Improvement

PROFESSIONAL EXPERIENCE

Vanguard

Client Relationship Associate May 2025 – July 2025

Completed comprehensive training in client relationship management, financial account operations, and investment principles, preparing to support clients through key financial decisions in alignment with Vanguard’s mission.

Matthews Towing and Automotive, Matthews, NC

Tow Truck Driver August 2022 - Current

Operate a tow truck to transport disabled and accident damaged vehicles.

Respond to service calls and provide roadside assistance, such as jump-starts, tire changes, fuel delivery and vehicle lockouts.

Load and unload vehicles safely using towing equipment.

Communicate with dispatch to receive assignments and provide updates and maintain records of towed vehicles, services calls and customer interactions.

Provide excellent customer service by assisting customers in a professional and courteous manner.

Amazon Fulfillment Center, Concord, NC

Full-Time Shift Assistant February 2018 – July 2022

Allocated labor for day and night shifts, assigned tasks and ensured optimal team coverage.

Documented and approved vacation schedules to maintain adequate warehouse staffing.

Trained and coached fulfillment associates on corporate safety standards and productivity best practices.

Led team meetings on safety, compliance and performance improvements.

Tracked and analyzed key performance metrics to enhance operational efficiency.

Ensured workplace safety by documenting and reporting injuries per corporate policies.

Health Pointe OrthoGear, Savannah, GA

Account Manager/Sales Representative April 2016 - July 2017

Managed sales activities, recommended new products/services, and negotiated contracts to drive revenue.

Built and maintained long-term relationships with key stakeholders, including physicians and hospitals.

Identified growth opportunities within assigned territories and collaborated with teams for market expansion.

Ensured timely product delivery and maintained high customer satisfaction levels.

Conducted operational analysis to optimize pricing strategies and sales performance.

ARJ, LLC, Charlotte, NC

Program Director/Administrator December 2014 – March 2016

Oversaw administrative operations, including document processing, reporting, and meeting coordination.

Managed office communications, including telephone operations and correspondence distribution.

Assisted in grant research and compliance, compiling reports and financial data.

Maintained financial records for petty cash and program incentives.

Fulfilled Services, LLC, Charlotte, NC

Owner/Program Director December 2010 – December 2014

Led all aspects of business operations, including administration, client relations, and compliance.

Supervised office management, documentation, and financial reporting.

Oversaw procurement, ensuring accurate order fulfillment and cost control.

Neighborhood Assistance Corporation of America (NACA), Charlotte, NC

Team Lead October 2008 – November 2010

Managed day-to-day team operations, ensuring adherence to corporate policies and schedules.

Enforced productivity standards, minimizing downtime and improving work efficiency.

Scheduled and confirmed client appointments, ensuring seamless office operations.

Ensured high customer service standards and professional workplace conduct.

EDUCATION

Fayetteville State University

BS in Criminal Justice

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