Customer Service Data Entry
Resume:
Tylinn Good
**** ****** ***** ***** *******, TX *7523
******.******@*****.***
Results-driven professional with over 7 years of experience in data entry, customer service, and administrative support. Demonstrates advanced proficiency with computer systems and data management platforms, delivering consistent accuracy and efficiency, Recognized for exceptional time management skills, the ability to prioritize tasks in dynamic environments, and strong verbal and written communication across all levels of an organization. Committed to supporting business operations with a high standard of quality, organization, and professionalism. Experience
JANUARY 2023 - PRESENT
Data Entry Specialist/Katoen Natie - La Porte, TX
Accurately enter and manage large volumes of data within company systems, ensuring precision and efficiency. Answer and direct phone calls, assisting drivers and other personnel with inquiries and logistical concerns. Schedule and maintain appointments for shipments, deliveries, and internal meetings. Monitor and respond to emails in a timely manner, ensuring clear communication with customers, vendors, and internal teams. Process invoices, ensuring all charges per order are accurately assigned to the correct customer. Create, manage, and close shipping, receiving, and production orders, ensuring smooth operations and accurate documentation. Maintain organization and integrity of records for compliance and operational efficiency. Ensure timely data processing to support business functions and supply chain coordination. Collaborate with team members to improve date entry processes and optimize workflow.
AUGUST 2022 - DECEMBER 2022
Toddler Teacher/Pre-K and Play Academy - Omaha, NE Created and implemented lesson plans to support early childhood development. Provided a nurturing and engaging learning environment for toddlers. Maintained daily communication with parents regarding their child’s progress. Ensured classroom cleanliness and organization to promote a safe atmosphere.
JANUARY 2022 – AUGUST 2022
Remote Customer Service Representative/Alorica – Omaha, NE Professional Experience providing quality customer service within the hospitality industry. Adept at handling a high volume of calls on a daily basis and recording customer information quickly and accurately. Regularly exceeded customer needs regarding; account changes, adding SOC codes for customers traveling out of the country, providing information on outages in certain areas, troubleshooting and ordering new SIM cards, along with adding or canceling insurance. OCTOBER 2020 - JANUARY 2022
Bank Teller/First National Bank of Omaha – Omaha, NE Happily greeted customers to provide a high level of service, privacy and confidentiality in their banking needs. Handled all transactional services, including cash deposits, withdraws, check cashing, ordering new checks and cards along with opening and closing accounts. I also provided customers with information on new accounts and credit cards that were currently being offered. FEBRUARY 2019 - OCTOBER 2020
Receptionist/Nissan of Omaha – Omaha, NE
Enthusiastically greeted customers and determined the nature of their visit, whether it was looking for a new or used car, directing them to the parts and service department or looking to speak with a sales representative. I expertly communicated with callers in a professional, friendly, and efficient manner. I also entered data into a prospect tracking system and provided those reports to managers weekly. JULY 2017 - OCTOBER 2018
Teacher/Kidz Academy – Omaha, NE
Passionately taught exceptional learning skills to children and prepared them for preschool by helping them learn numbers, letters, colors, shapes, and manners. Communicated information each day to parents about their child and the new and exciting things they learned. Maintained a clean and professional environment, organized cubbies and sanitized toys and learning material each day to prevent germs from being spread.
AUGUST 2016 - JULY 2017
Infant Teacher/Millard Childcare and Preschool – Omaha, NE Warmly communicated information each day to parents about their child, how their day was and how they were progressing along with a daily record of naps, bottle amounts, and diaper changes. Maintained a clean and healthy environment, ensuring cribs were clean, bottles were clean and sanitized and toys were disinfected.
JUNE 2016 - NOVEMBER 2016
Cashier & Customer Service/Under Armor– Gretna, NE Provided excellent customer service in conjunction with meeting and exceeding service expectations. Maintained a working knowledge of the fit, fabric and function of all Under Armor products. Ensured effective communication with customers, teammates, and management. Processed all sales transactions accurately and in a timely fashion focusing on customer needs and satisfaction. SEPTEMBER 2015 - MAY 2016
Dietary Aide/Parkview Homes Senior Living – Dodge, NE Planned and implemented meals and menus to ensure maximum nutrition while heavily relying on nutritional knowledge and dietary restrictions. Supported dining room operations, coordinated meal delivery, and communicated with residents on specialty orders. Focused heavily upon cleaning and sanitizing the dining facility after each meal to offer exceptional customer service each and every time. APRIL 2014 - SEPTEMBER 2015
Cashier/Cook/Supervisor/Runza – West Point, NE
Professionally maintained store hours by personally opening and closing to include accuracy in cash drawers and bank deposits. Maintained visually appealing and effective interactive displays for the entire store focusing on customer flow. Offering exceptional service to distinguish and promote the company brand. Communicated company policy violations to management in a precise and timely manner. Offered positive guidance and employed constructive feedback to motivate team members. 2
Education
2016
High School Diploma and General College Prep/Dodge Consolidated – Howells, NE Skills
•Dietary Aide Experience • Childcare • Team player • Excellent time management skills • Conflict Management • Banking • Sales •Computer Skills •Communication Skills •Analysis Skills •Customer Service • Data Entry
3
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