Operations Coordinator, Mental Health Professional, Retail Operations
Resume:
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Lydia Rachel Hood
SKILLS
Proficient in Workday, Salesforce, Slack, Intercom, MS Office Suite, Google Workspace, Shopify, The Edge, Trello, and Dialpad. Proficient in operations management, executive administration, CAD design and diamond grading, as well as writing small business HR policy and procedure, and onboarding and implementation using Workday.
EXPERIENCE
Jamie Hood Jewelers, Inc – Manager/ Operations Coordinator July 2015 - April 2024
The journey here began as store manager and customer service team lead of one of three locations to Operations Coordinator for all three in the end. As store manager, sales increased on average 25% annually from 2015 to its closure in 2024. As operations coordinator, I was able to oversee employee growth as well as an average annual increase of 45% revenue increase overall, with an average client retention at 72% and new customer growth between 500-800/annually. From new employee training and direct sales management to marketing, data analysis, and multiple account management, nothing was out of the realm of responsibility during my tenure here. I was given the opportunity to learn every aspect of the jewelry business from the most minute detail to best practices on sustaining the future of any company. My overall strengths here include substantial company growth from 2015 to its closing in 2024, companywide creation and implementation of policies and procedure manual, an overall increase in conversion rate, and creating cohesive HR policy for a small business in its former absence.
Cory, Watson, Crowder, and Degaris Attorneys – Medical Records Specialist June 2013 - July 2015
As a Medical Records Specialist for Cory Watson, I was a key member of a small team responsible for obtaining, organizing, and managing medical records related to all client cases. I had the pleasure of working closely with healthcare providers to request and retrieve patient documentation, ensuring all records are accurate, complete, and timely. Additionally, my duties included reviewing medical files to identify key information that might support any legal claims, maintain confidentiality of sensitive data, and assist attorneys in preparing evidence for litigation or settlement negotiations. My attention to detail, leadership, organization, and efficient problem-solving were recognized here and I was promoted to team lead before transitioning to another position.
Glenwood, Inc – Direct Support Professional - SED Home July 2011 - May 2013
The role here encompassed various direct care responsibilities including, but not limited to, providing direct care and supervision for youth with significant emotional and behavioral challenges. As a residential facility, direct support staff tasks included supervising youth in following their daily schedule and routines as directed, establishing rapport and healthy relationships with youth, documentation of care, services, and daily activities in a timely manner, and leading group sessions on various themes related to both mental and physical health. Other areas of responsibility included cultivating and maintaining a healthy home environment and performing management functions for both staff and clients residing there. EDUCATION
University of Alabama — Bachelor of Science, Psychology Jan 2008 - May 2010, Birmingham, AL
CERTIFICATIONS
April 2025
Digital Marketing/ E-commerce Specialist Certificate – Google Coursera, Remote
March 2017
CAD Designer – Matrixgold/Gemvision Artisan
Stuller, Inc., Lafayette, LA
July 2016
Accredited Jewelry Professional
Gemological Institute of America
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