Office Manager Customer Service
Resume:
Melanie Findley
Administrator
*************@*****.*** - 714-***-****
*** ********* ****** *** #****
Costa Mesa, CA 92627
Objective: To obtain a career where I can expand my personal and professional life. To gain the knowledge of the professional world through new work experiences. I am always looking to improve and expand my mind and professional skills through hard work, determination, and always ready to learn something new.
Work Experience
Receptionist: Advanced Ceramic Technology – Orange, CA – June 2021 - November 2021
● Responsibilities
Answer phones and direct the calls to the correct employee.
Receive and process orders from customers.
Order supplies from vendors.
Inspect parts that were made in-house to ensure that there were no errors or flaws.
Pack and ship orders to customers.
Calculate time cards every week.
Organize the front office and shipping area.
Make in-person deposits at the bank weekly.
Greet customers and vendors when they arrive.
Customer Service: Coast Label Company – Fountain Valley, CA – December 2019 - November 2020
● Responsibilities
Assist customers with orders, repeat and new orders.
Direct new customers to the sales team.
Ensure that the customer’s orders are correct.
Assist customers in creating the correct label or decals they need for their project or company.
Process repeat and new orders.
Inspect finished product.
Process orders and send them to the warehouse.
Melanie Findley
Administrator: Good Culture – Irvine, CA – August 2017 - December 2019
● Responsibilities
Create and email invoices to customers on a weekly basis using Quickbooks and an Electronic Data Interchange (E.D.I) system.
Enter purchase orders into an Excel data sheet.
Ensure customers’ orders are delivered on time.
Speak with consumers regarding any questions, concerns, or feedback.
Enter consumer interactions into a database .
Enter broker commissions into a database as payments are received.
Assist the sales and marketing department with any tasks they may need. Office Manager: Veterinary Implants Direct – Rancho Santa Margarita, CA – March 2013 to August 2017
● Responsibilities
Create and email invoices to customers on a daily basis.
Process orders received from customers via True Commerce, email, or phone.
Pack and ship orders to customers.
Organize and pay company bills.
Reconcile bank accounts and credit card accounts using Quickbooks.
Order office supplies and inventory on an as-needed basis.
Assist customers with ordering issues they may have encountered. Office Manager – Gigster Products – Tustin, CA – May 2009 to December 2012
● Responsibilities
Create and send purchase orders to vendors using Quickbooks
Create invoices to customers.
Follow up with past due invoices and payments via email or phone.
Receive and process bills and invoices.
Answer phones, deliver messages to the sales team, and return phone calls.
Ship orders to customers. Orders were shipped both domestically and internationally. Lead Server – Pizza D'Oro – Costa Mesa, CA – October 2005 to June 2009
● Responsibilities
Oversee my coworkers. This includes ensuring that their daily tasks were completed, counting their register and checks at the end of their shift, and making sure their customers were content and satisfied with their service.
Serving dine-in customers.
Cleaning and bussing tables.
Upon closing, cleaning the restaurant.
Opened and closed the restaurant.
Counting the register upon opening, ensuring all the cash was correct and accounted for.
Melanie Findley
Assisting with any customer issues.
Made nightly deposits at the bank after closing the restaurant. Education
Associates Degree for Speech-Language-Pathology Assistant
Orange Coast College – Costa Mesa, CA – Graduated May 2016 Skills and Personal Strengths
● Proficient in Quickbooks – 10+ years
● Microsoft Office – 10+ years
Excel
Word
Power Point
Outlook
● Xero – 2 years
● Big Commerce – 4 years
● High Jump – Electronic Data Exchange – 2 years
● Various shipping platforms: USPS, UPS, FedEx and DHL. This includes shipping both domestically and internationally.
● Confident working with customers and vendors.
● I work well on a team.
● Good time management. Am able to work independently.
● Professional phone etiquette.
● Detail oriented.
● Organized.
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