Technical Manager Asset Management

JONATHAN GRIFFITHS-LESTER

COVERING LETTER

I am writing to express my keen interest in the Void Manager position within your organisation. Although I am currently working as a Regional Technical Manager in the insurance sector, I am now actively seeking a return to the social housing field I am truly passionate about and where I feel most fulfilled.

Earlier in my career, I held roles within social housing that allowed me to make a direct and positive impact on communities. That experience left a lasting impression on me, and over time, I’ve realised that my true professional satisfaction comes from contributing to housing services that support people and improve lives. My move into the insurance industry offered valuable experience managing technical operations and large-scale portfolios, but I now feel strongly drawn back to a role where I can combine my technical knowledge with purpose-driven work.

With a strong background in delivering repair, asset management, and compliance, I bring a deep understanding of void turnaround processes, contractor and DLO management, budget control, and regulatory standards. I have also developed robust leadership and stakeholder engagement skills, working closely with internal teams, suppliers, and residents alike to ensure that homes are ready, safe, and of high quality. I would welcome the opportunity to bring this experience back into a social housing context and would be excited to contribute to an organisation that shares my values around community and service.

Thank you for considering my application. I would be delighted to discuss how my experience and enthusiasm for housing services align with your needs. I look forward to the possibility of speaking with you further.

Yours sincerely,

Jonathan Griffiths - Lester

JONATHAN GRIFFITHS-LESTER

CURRICULUM VITAE

Contact Details

Phone: 075******** Email: **********@*******.***

Address: 5 Heol Y Chwilen, Pontyclun, CF72 4BF

Profile

Results-driven and detail-oriented property professional with extensive experience in social housing, asset management, and voids management. Proven track record in reducing void turnaround times, managing refurbishment projects, and ensuring properties meet safety, compliance, and lettable standards. Skilled in contractor coordination, budgeting, stakeholder communication, and delivering excellent customer service in fast-paced housing environments. Committed to improving housing standards and tenant satisfaction through effective planning and operational management. Key Skills

• Voids and lettings management

• Property inspections and handovers.

• Maintenance and repair coordination

• Project and contractor management

• Heath and safety compliance

• Budgeting and cost control

• Knowledge of social housing regulations and policies

• Team leadership and collaboration

• Extensive understanding of relevant building codes, legislation, and regulations.

• Able to analyse statistical data to inform decision making, problem solving and prioritisation of available resources

• Experienced with operational IT systems

Working History

National Contractor Network – Regional Technical Manager July 2023 to July 2025

I am currently employed at National Contractor Network. NCN are the main supplier for a major Loss Assessor

(Oakleafe Claims) across the country. NCN Quantify client's insurance claims and manage the process in returning the client back to pre loss condition. In my Role at NCN I oversee all aspects of repair. We work on behalf of the insured/Client to swiftly return to pre loss condition.

• Oversee the complete repair phase of all general peril claims

• Manage a contractor-based network.

• Conduct site visits/surveying.

• Source and induct a wide range of contractors

• Design, Prepare, build and issue schedules and estimates

• Lead pre-start, snagging and completion hand over meetings.

• Undertake site Audits. Complete JCT contracts

• Create and issue invoices, Purchase Orders and Variation payments

• Liaise with insurers, clients, surveyors, and engineers Sedgwick – Repair Surveyor

January 2023 to July 2023

I was employed at Sedgwick as a Repair Surveyor.

I pro-actively manage the repair phase of insurance claims to ensure a swift settlement for the policy holder. I designed and managed the full repair stage of each claim.

• Manage the repair phase from mitigation to completion.

• Survey residential and commercial properties.

• Identifying the cause of structural and superficial defects and providing the suitable repairs.

• Ensure the performance of the contractors is within specific time frames and of the highest quality.

• Manage and create repair schedules and schedules of conditions.

• Manage and sign off schedules.

• Liaise with insurers, clients, surveyors, and engineers.

• Prepare, create, and issue reports.

Crawford & Company – Contracts/Repair Manager

October 2021 to January 2023

I held employment at Crawford & Company as a Repair Manager. I pro-actively manage the repair phase of insurance claims to ensure a swift settlement for the policy holder.

• Manage the repair phase from mitigation to completion.

• Survey residential and commercial properties.

• Identifying the cause of structural and superficial defects and providing the suitable repairs.

• Ensure the performance of the contractors is within specific time frames and of the highest quality.

• Manage and create repair schedules and schedules of conditions.

• Manage and sign off schedules.

• Prepare, create, and issue reports

Clarion Response – Void Manager

2016– 2021

I held employment at Clarion Response as a Void Manager. Responsible for managing all void property repairs and assisting the Area Manager to deliver safe and decent homes.

• Manage the end-to-end void process, from tenancy termination to re-letting across a portfolio of social housing properties.

• Conduct post void inspections to identify necessary works and ensure properties are safe secure and compliant.

• Coordinate with contractors, surveyors and internal team of DLO to schedule and monitor repairs and refurbishment works.

• To provide leadership and guidance in the management of employees and sub-contractors.

• Prepare and write RAMS and implement all H&S standards

• Monitor work quality.

• Lead monthly Toolbox/Team talks with internal DLO Chigwell Construction Operative/Supervisor

2014 – 2016

Chigwell Construction carry out reactive/planned maintenance and repair works within the social housing sector. I was employed initially as a multi-trade operative. I earned a supervisor role after a year of service.

• Liaise with tenants, managers, directors, and clients.

• Manage all H&S procedures and implement safe systems of work.

• Prepare schedules of work and programme works.

• Site inspections, fault find and team management

• Oversee work quality.

• Complete all repair works to a high standard

MTB Building Solutions Trainee General Builder

2006 – 2014

MTB Building Solutions carry out general construction and maintenance, predominately within the social housing sector. I was employed here for 8 years. I learnt about many building processes and how to complete them safely and correctly. During this period, I completed qualifications at collage, in both carpentry and plumbing. Qualifications

NVQ DIPLOMER-LEVEL 2

PLUMBING AND HEATING

NVQ DIPLOMER-LEVEL 2

JOINERY AND CARPENTRY

SAFE ISOLATION AND ACCESSORY REPLACEMENT (electrical/domestic) DBS CERTIFICATE

FULL UK DRIVING LICENCE

SSSTS course booked for 16th of August 2025

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