Data Entry Claims Specialist

Lakeidra Smith

Lavon, TX Remote-Ready

Phone: 214-***-**** Email: ***********@******.***

LinkedIn: www.linkedin.com/in/lakeidra-smith-7836a8a3 Professional Summary

Analytical and highly organized Data Entry and Claims Specialist with 8+ years of experience in data management, processing financial documents, and maintaining high standards for data accuracy and quality. Proven ability to support remote operations and meet fast-paced deadlines with precision. Skilled in electronic filing systems, documentation review, CRM tools, and financial data processing within the insurance and administrative services sectors.

Core Competencies

- Data Entry & High-Volume Typing (10,000+ KPH)

- Financial Document Handling & Review

- Financial Statement Preparation & Accuracy

- Data Quality Assurance & Auditing

- Document Management & Digital Filing

- Claims & Insurance Documentation

- CRM & ERP Systems (Salesforce, Oracle, Guidewire)

- Remote Productivity & Time Management

Professional Experience

Claims Specialist

Crawford & Company Allen, TX (Remote)

May 2023 - Present

- Perform end-to-end insurance claims processing with a focus on data accuracy, documentation quality, and timely resolution.

- Review and enter financial documents and supporting materials into proprietary claims software

(Guidewire).

- Maintain complete and organized digital records, ensuring compliance with data management protocols.

- Verify claim-related financial statements, billing information, and payout calculations.

- Utilize data entry skills to manage high-volume workload with 95% accuracy rating.

- Support internal auditing processes and collaborate with cross-functional remote teams. Customer Service Representative

New Benefits Remote

Lakeidra Smith

Lavon, TX Remote-Ready

Phone: 214-***-**** Email: ***********@******.*** LinkedIn: www.linkedin.com/in/lakeidra-smith-7836a8a3 August 2016 - April 2023

- Delivered customer support via phone, email, and ticketing systems while documenting inquiries in Salesforce CRM.

- Conducted financial account reviews and resolved service-related discrepancies through detailed data verification.

- Entered customer information, service updates, and billing data with a focus on high data quality and accuracy.

- Trained new hires on CRM navigation, digital filing systems, and documentation procedures.

- Prioritized time-sensitive requests, ensuring timely filing and record retention per organizational policies. Education

Lancaster High School - Lancaster, TX

High School Diploma, Class of 2010

Technical Skills

- Salesforce, Guidewire, Oracle, SharePoint, Microsoft Excel

- Financial Data Processing Tools

- Electronic Filing & Document Management Systems

- Claims Management Software

- Remote Collaboration Tools (Zoom, Teams, Slack)

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