Customer Service Issue Resolution

Angelique Webb- Pressley

***************@*****.***

Philadelphia, PA

Professional Summary

Dedicated and results-driven professional with experience in customer service, provider relations, and issue resolution. Adept at building and maintaining professional relationships, problem-solving, and ensuring timely resolution of complex inquiries. Proven ability to work independently and collaborate across departments to enhance efficiency and customer satisfaction.

Professional Experience

Contact Representative

Internal Revenue Service (IRS) – Philadelphia, PA September 2024 – Present

• Serve as a primary point of contact, providing exceptional customer service and resolving inquiries efficiently.

•Act as a liaison between clients and internal departments to ensure smooth communication and issue resolution.

•Investigate and resolve complex billing discrepancies by collaborating with the finance department.

•Utilize negotiation and persuasion techniques to assist clients with payment solutions and recovery plans.

•Maintain accurate records of customer interactions, payment arrangements, and issue resolutions. Customer Service Representative

Lowe’s Home Improvement – Philadelphia, PA January 2024 – September 2024

•Assisted customers with inquiries, returns, and issues related to purchases and deliveries.

•Provided solutions to customer problems, enhancing overall satisfaction.

•Educated customers on protection plans and company credit card options to drive sales.

•Managed high-volume inbound and outbound calls to address customer concerns efficiently. Security Officer & Front Desk Receptionist

Allied Universal – Philadelphia, PA April 2023 – December 2023

•Supervised shift employees and managed daily security operations.

•Responded to high-volume phone calls and emails, ensuring timely and professional communication.

•Monitored security cameras and documented all building activity.

•De-escalated conflicts and resolved tenant issues with professionalism.

•Managed contractor access, visitor sign-ins, and ID verification. Reservations Agent

Southeastern Pennsylvania Transportation Authority (SEPTA) – Philadelphia, PA January 2023 – March 2023

•Scheduled transportation for elderly and disabled clients, ensuring efficiency and customer satisfaction.

•De-escalated difficult situations by providing accurate and empathetic communication.

•Managed call volume efficiently while maintaining a high level of service quality. Key Skills & Competencies

•Provider & Client Relations

•Problem-Solving & Issue Resolution

•Claims & Billing Support

•Negotiation & Conflict Resolution

•Strong Verbal & Written Communication

•Data Entry & Record Management

•Policy Compliance & Education

•Team Collaboration & Cross-Department Coordination Education

HIgh School of Creative and Performing Arts

General Secondary Studies, Creative and Academic Writing

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