Customer service, time management, typing, data entry
Resume:
KIRSTEN
LUTTRULL
***********@*****.***
Arlington, TX 76014
EDUCATION
High school diploma
Brewer High School
August 2018 - May 2021
White Settlement, TX
SKILLS
Retail Sales
Retail math
Restaurant experience
Animal handling
POS
Cashiering
Animal restraint
Guest relations
Leadership
Hospitality
Sales
Animal care
Phone etiquette
Typing
Heavy lifting
Cash Handling
Barista experience
Guest services
Social media management
Front desk
Organizational Skills
Food Preparation
Food Service
Product demos
Communication Skills
Customer Service
Attention to Detail
Time Management
WORK EXPERIENCE
Valet
Freedom Park
January 2025 - current Irving, TX
Delivered outstanding valet service to over 200 guests monthly, enhancing their overall experience and satisfaction.
Coordinated the parking and retrieval of up to 100 vehicles daily, streamlining traffic flow and enhancing user experience. Proactively maintained accurate records for over 150 vehicles, ensuring 100% safekeeping of keys with zero errors.
Successfully led a team to manage parking logistics for over 5,000 attendees during major events.
Streamlined the loading and unloading of luggage for 100+ guests, boosting travel satisfaction ratings by 20%.
Streamlined guest communication processes, improving response times by 30% and enhancing overall guest satisfaction.
Implemented safety protocols while operating vehicles in diverse weather conditions, ensuring zero incidents over 12 months. Addressed and resolved customer issues within 30 minutes, achieving a 95% guest satisfaction rate.
Client Experience Associate
AnywhereWorks
September 2024 - December 2024 Portland, OR
Effectively managed an average of 50 inbound customer calls daily, achieving a 95% satisfaction rate.
Enhanced customer satisfaction by resolving 95% of inquiries and complaints promptly, ensuring product knowledge was consistently shared. Achieved a 95% call resolution rate over 6 months, surpassing departmental targets by 10%.
Leveraged CRM software to enhance customer engagement by documenting 150+ interactions monthly and updating account details. Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings Completed over 20 training sessions, improving product knowledge and elevating team communication skills, resulting in a 15% increase in client satisfaction.
Maintained a positive attitude during challenging interactions with upset or irate customers, de-escalating situations effectively Effectively resolved 90% of challenging customer interactions by fostering empathy and rapport, leading to improved satisfaction rates. Cashier/Overnight Stocker
Walmart
February 2023 - October 2023 North Richland Hills, TX Coordinated the loading and unloading of over 100 merchandise items weekly from delivery trucks.
Drove a 15% increase in customer satisfaction by enhancing sales floor presentation and adhering to company policies.
Problem Solving
Multi-tasking
Emergency Situations Handling
CERTIFICATIONS
Food Handler Certification
Driver's License December 2021 to
December 2029
Processed over 100 daily transactions with 98% accuracy, enhanced customer satisfaction by maintaining a clean and organized cashier area. Sales Associate
24 Hour Smoke & Vape
Jan 2022 - Jan 2023 North R. Hills. Tx
Enhanced customer experience by assisting over 100 customers weekly with product selection and inquiries, successfully processing sales while maintaining an organized and welcoming store environment. Optimized inventory stocking, boosting product availability by 20%, while educating 100+ customers monthly on compliance and product features. Guided customers in selecting vape products tailored to their needs, enhancing product sales by 20% through expert recommendations. Streamlined inventory management, achieving 95% accuracy and ensuring optimal product displays to enhance customer experience. Boosted sales by 20% through strategic communication and successful cross-selling of ongoing promotions.
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