Customer Service Inventory Control
Resume:
RUBICELY GONZALEZ
Dallas, TX *****
972-***-**** - ****************@*****.***
PROFESSIONAL SUMMARY
Dynamic Spa Manager at Studio Secrets with a proven track record in staff management and operational efficiency. Enhanced client retention through personalized follow-ups and exceptional service, while coaching employees to boost sales. Skilled in budget administration and problem-solving, ensuring compliance with hygiene standards and fostering a positive team environment. Spa professional prepared for this role, bringing wealth of experience in delivering exceptional customer service and managing seamless daily operations. Proven track record of fostering team collaboration and driving results. Reliable and adaptable, skilled in staff training, inventory control, and client relations. Tax professional with comprehensive understanding of tax regulations and compliance. Ensured accurate tax filings and provided valuable insights to optimize client returns. Collaborative team player with results-driven mindset, adaptable to evolving tax laws and client needs. Proven skills in detailed tax analysis and client advisory services. Experienced with tax preparation and compliance, offering valuable insights to optimize client returns. Utilizes in-depth knowledge of tax regulations to ensure accurate filings. Track record of maintaining high client satisfaction through effective consultation and personalized tax strategies.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS
Staff management Spa operations
Employee coaching Appointment scheduling
Schedule coordination Assignment delegation
POS system operation Client service management
Hygiene standards Schedule management
Staff training Employee supervision
Payment collection Teamwork
Problem-solving Time management
Attention to detail Problem-solving abilities
Multitasking Reliability
Team leadership Decision-making
Team building Staff motivation
Schedule appointments
WORK HISTORY
10/2024 to Current Spa Manager
Studio Secrets – Dallas, TX
Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
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Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
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• Recorded product sales into spa's weekly income report. Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
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Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
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Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
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Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
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Implemented policies and procedures that optimized operational efficiency within the spa facility.
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Developed strong relationships with vendors to secure best pricing on products and supplies.
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• Coordinated special events, attracting new clients and boosting overall sales.
• Managed inventory control, reducing waste and lowering product costs.
• Greeted spa guests warmly to create positive first impression of establishment. Maximized efficiency through time management and staff supervision to boost productivity.
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Managed activities related to staff training, treatment procedures, inventory management and marketing.
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• Utilized promotions, print and digital marketing to attract new clients. Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
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Improved client retention rates by developing personalized follow-up communication strategies after each appointment.
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Resolved client complaints with empathy and professionalism, maintaining high standards of customer service.
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Enhanced team performance with regular motivational meetings and constructive feedback, leading to more cohesive and efficient team.
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Designed efficient workspace layout, improving staff productivity and client service flow.
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01/2008 to Current Tax Preparer
ORG Multi Services – Dallas, TX
Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
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• Analyzed financial records to verify accuracy of tax returns. Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
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Increased client satisfaction by providing accurate and timely tax preparation services.
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• Assessed client tax situations to determine best filing options.
• Completed and filed returns with tax departments at local, state, and federal levels. Maintained complete records of client tax returns and supporting documentation in secured areas.
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Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
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• Maintained compliance by adhering to current tax laws and regulations. Educated clients on tax planning strategies, helping them save money in future years.
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Reduced errors through meticulous review of financial documents and double- checking calculations.
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Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
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Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
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Achieved high levels of accuracy by staying informed on changes in relevant regulations and applying that knowledge to each unique case.
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Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
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Collaborated with colleagues to develop best practices for efficient and effective tax preparation.
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• Offered clients recommendations to reduce tax liabilities.
• Identified potential audit red flags to minimize risk of IRS audits. Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
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Collaborated with colleagues to share best practices and improve overall team performance.
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Adapted quickly to new tax software and technologies, enhancing efficiency in tax preparation tasks.
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Conducted comprehensive client interviews to gather essential financial information, ensuring complete and accurate tax documentation.
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Continuously sought professional development opportunities, staying ahead of industry trends and regulatory changes.
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Streamlined tax return processes for clients, significantly reducing time required for submission.
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• Utilized tax software to prepare returns and meet deadlines.
• Calculated estimated tax payments for clients.
Analyzed financial documents to accurately reflect client information on tax returns.
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EDUCATION
01/2009 High School Diploma
Penn Foster Career School - Scranton, PA
04/2010 Cosmetology: Cosmetology, Manicurist & Esthetician Texas Cosmetology - Austin
CERTIFICATIONS
• Licensed Cosmetology
• Manicurist License & Esthetician
Certified Radio Frequency, Thermo Clear - Skin Tag Removal, Cherry Angiomas, Spider Capillaries, Cholesterol Deposits and more.
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LANGUAGES
Spanish
Native or Bilingual
English
Native or Bilingual
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