Office Manager Patient Care
Resume:
Amy D. Bell
Martinsburg, WV *****
***.********@*****.***
Objective: To utilize my skills to assure quality performance in my career. I am attending Hagerstown Community Collage to pursue my career in Phlebotomy/Medical Assisting.
Office Manager/Medical Assistant
The IMA Group - 9/25/2023 - Present
Manage all office needs as well as preparing claimants to be seen for Social Security beniftww claims by the provider. I also prepare active and non active duty military service men/woman for exams etc. I take blood pressures, weight, heights, drawing blood.
Ideal Options
Medical Assistance/ Front Desk - 11/2019 - 12/14/2022
Register and checking in and out current and new patient, scheduling appointments. Perform vitals- blood draws, weight, temps, U/A collections, auto and Manuel BP etc. Preparing patient charts to see provider.
Winchester Medical Center
Phlebotomy Supervisor -4/20/2018 -5/2021
Daily management of phlebotomist on 1,2,3 shifts. Scheduling and making sure all lab draws are performed in a timely manner. Assuring proper training for new hired and newly up and coming phlebotomist. Yearly evaluation. Making sure all phlebotomist have what is needed to perform accurate lab draws. Monthly phlebotomy meetings. Managing hiring of phlebotomist.
Avanced Health Lab Services - January 17, 2017 - April 12, 2018 (Phlebotomy Supervisor)
Overseeing and maintaining all phlebotomist & facilities in my region (Northern Va), making sure of all facilities lab results
and lab draws were completed in a timely manner.
*Drawing multiple facilities and carrying specimens back to lab for processing.
*Weekly visits with facilities on needs and how labs and lab drawing performances are going.
* Also in charge of making schedules for phlebotomist that were in my region.
* Assisting VP and operations supervisor with office and clerical duties, attending weekly staff meeting.
United Phlebotomy - Oct 2012 - Present (Mobile Phlebotomist)
Scheduling phlebotomy services for patients (tri-state area) unable to come to lab/hospital for lab work.
Processing and packaging labs to be shipped to resulting laboratories.
Meritus Health - Nov 15, 2010 - Nov 20, 2017 ( phlebotomist)* Performing daily blood/specimen collections on multiple patients, to be tested in lab.
*Documenting and labeling specimens for multiple patients, to be picked up and transported by courier to lab.
* Register patients coming into lab for blood work.
* Phlebotomist for PSC (Patient Service Centers) at Meritus Health, as well as Meritus Medical Center (Hospital).
Phlebotomist May 2008 - Oct 2008 (Volunteer Worker)
Martinsburg Health Department, Martinsburg, WV,
* Performed blood draws on patients to be taken to lab for testing. Also handled urine samples and performed pregnancy test
Spherion, Hagerstown, MD - Nov 2006 - May 2007 (Receptionist)
* Answered phones, maintained files, and faxed verification of employment to HR managers. Interviewed applicants for future employment, performed data entry.
Assisted Manager with various administrative duties.
Customer Service Representative June 2000- Dec 2006
Aerotek, (Verizon Online) Martinsburg, WV
* Communicated with team via Lotus notes.
* Resolved customers billing issues and concerns regarding Verizon Online.
* Maintained excellent customer service by averaging an 80% Quality Level Score.
* Adhered to strict customer service guidelines with programs of SSP, Coffee, Remedy and Focus Net.
* Maintained a professional attitude at all time. Issued account credits when applicable. Placed equipment orders as needed in a variety of situations.
* Handled and documented all account maintenance.
Krista Lite Motel -May 2003 - July 2006
Front Desk Clerk Martinsburg, WV
* Handled monetary and credit card purchase transactions.
* Dealt daily with face-to-face customer relations.
* Assisted with lodging reservations, processed arriving and departing guests.
* Preformed general office duties. Was available to answer questions in regards to entertainment, dinning, local attractions and driving directions.
Assistant Manager April 1999-Feb 2001
Capital Heights Town-homes Martinsburg WV 25401 April 1999 - Feb. 2001
* Assisted in apartment rental. Processed applicant application for rental consideration. Performed general office duties.
* Prepared and administered daily monetary and check deposits.
* Was responsible for credit determination for all applicants. Notified applicants of rental approval/denial.
* Administered criminal background processes for all applicants.
* Was responsible for initial and final walk through. Periodically inspected available apartment units for quality.
EDUCATION
Diploma 1990
Martinsburg Senior High, Martinsburg, WV
BlueRidge Tech. College Certification for Phlebotomy
Office Management Course on Job Training
Certifications
* Bokonon Systems Computer Training- Computer Systems Completion
* Horticulture- James Rumsey Technical institute
* Phlebotomy
A new career will present challenges and opportunites that will make each day look worthy.
While at the same time helping the organization that will give me an opportunity to improve its mission and vision.
Contact this candidate