Operations Manager Customer Service

JAMEL MCNAIR

**** * ********* ****** *********, Md 21223 **************@*****.*** 667-***-****

Over a decade of proven leadership experience

Operations Manager

Poolcorp Arbutus, MD

January 2025 – Present

• Planning and execution of day-to-day warehouse operation.

• Coaching, mentoring, and recruiting of warehouse associates.

• Truck routing and delivery scheduling.

• Conducting safety audits.

• PIT training and certification.

• Adherence to DOT and OSHA regulations.

• Emergency evacuation planning.

• Overseeing of facility and equipment maintenance.

• Pacesetting team performance. Responsible for process improvement.

• Leading 15 team members.

• Certified trainer and PIT operator.

• Customer service.

• Communicating with vendors.

Inventory Control Supervisor

Gordon Food Service Aberdeen, Md

July 2024 – January 2025

• Ran a team of up to 35 associates over 2 shifts including inventory and forklift operators.

• Implemented process improvement to combat product loss.

• Responsible for the filing of all HACCP related paperwork ensuring traceability and temp tales were properly maintained during transport.

• Food safety plan leader.

• Safety team leader.

• Time and attendance management.

• Coaching and development.

• Interviewing, on-boarding and separation.

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• Conducted internal audits and maintained preparation for external audits.

• Interaction with FDA presenting paperwork when needed.

• Collaborated with production, receiving, transportation and maintenance daily for facility functionality.

• Analyzed KPI’s for potential coaching opportunities and efficiency improvement. Operations Manager

Tellworks Communications - Elkridge, MD

March 2017 – July 2024

• Accomplishes warehouse human resource objectives by selecting, orienting, training, and assigning duties to staff.

• Scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning.

• Monitoring, appraising job contributions, recommending compensation actions; adhering to policies and procedures. Help assure overall cleanliness and safety of production, storage, break/lunchroom and bathroom areas.

• Securing the warehouse by turning alarms on; testing systems. Be prepared to work overtime as needed.

• Understanding who to contact at USPS for all routine and emergency communication requirements, how to reach them, and what to say for each routine or emergency situation.

• Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer service standards; resolving problems.

• Meets warehouse financial standards by providing annual budget information; monitoring expenditures communicating job expectations.

• Planning, monitoring, appraising job contributions; recommending compensation increases annually

• Overseeing daily inbound and outbound

• Performing safety checks of all warehouse equipment.

• Implemented standard operating procedures.

• Inventory control.

• Certified reach lift and sit down forklift operator.

• Assisted with cross training and filling in for staff where needed.

• Basic computer use. (microsoft word, excel and AIMS which is the WMS in place at this facility) • Adjusts inventory shortages or overage and reporting these to upper management

• Rf scanning and replenishment

of inventory with high monetary value.

• Motivating the team and creating a comfortable work environment for all staff.

•Performing other duties when needed.

Warehouse Supervisor

Maryland Food Bank - Baltimore, MD

April 2013 - March 2017

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• Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer service standards. • Moves inventory by scheduling materials to be moved to and from the warehouse; coordinating inventory.

• Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns.

• Schedule inbound loads of customer product and production materials and supplies to facilitate daily operations.

• Coordinated with logistics for inbound, outbound deliveries.

• Ensured strict adherence to OSHA regulations and FIFO were being followed. Certified reach lift, sit down forklift and pallet jack operator.

• Trained new associates in standard operating procedures of the facility.

• Improved pick accuracy by implementing the use of RF scanners versus paper pick lists.

• Cross trained all associates to ensure we had staff ready to operate in other departments in the event of staffing shortage or attendance issues.

• Performed safety checks and fire drills.

• Creating spreadsheets for monthly data log.

• Basic computer use.

• Filled in to assist the floor when needed.

• Enforced disciplinary actions.

• Actively participated in the hiring process.

• Participated in other duties when needed.

• Assisted in supervision of 15 employees in all departments of the warehouse. Department Lead

Under Armour - Baltimore, MD

September 2010 - April 2013

• Trained team members to follow company standard operating procedures.

• Complied performance evaluations.

• Cross trained to assist with other departments as needed.

• Collaborated with management to improve methods for motivating team members. • Basic use of the company's warehouse management system.

• RF scanner use.

• Certified to use pallet jack and double pallet jack. (Walkie rider)

• Innovated bonus schedules for team members meeting company goals.

• Used walkie talkies to effectively communicate with supervision and other departments as needed.

• Assisted with recommendations for promotions and/or disciplinary actions.

• Performed other duties when needed.

GED Argus Community 1994. Bronx, NY.

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REFERENCES

AVAILABLE UPON REQUEST

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