Public Relations Information Technology
Resume:
PHUMELELE PEARGIN MBILI
**************@*****.***
D152 Siyaya Road Umlazi, 4066 Durban
Durban
None
Female
African
Unmarried
LinkedIn.com/in/phumelele-mbili-b54226359
Miss
SKILLS
Customer Relationship
Management
Project Management
Communication Skills
Team Collaboration
Data Analysis
Time Management
Conflict Resolution
Product Knowledge
Technical Skills
Sales Strategy Development
Soft skills, Excellent
communication ability, high
emotional intelligence,
Planning and organising,
Problem solving, Teamwork.
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
PROFILE
A motivated and enthusiastic professional with a strong work ethic and a passion for human resource, public relations and communication and administration. Completed a Diploma in Public Relations and currently pursuing a Advance Diploma in the same field and I have completed Diploma in Information technology. Demonstrates proficiency in executing administrative task to facilitate effective communication with organisation. Skilled in supporting Administrative and Public relation by managing related administrative function, including managing personal information, assisting in the recruitment process, the preparing of document, and development training. A positive and approachable individual seeking a position that offers the opportunity to gain meaningful experience and deepen knowledge in the field of Public relation, Administrative management and Information technology. EDUCATION
University of South university Jan 2021 - Dec 2024 Durban
Diploma in Public Relations
NQF Level 6
Studied advanced theories in communication and marketing strategies relevant to the dynamic business environment in Durban.
Conducted in-depth research on public relations best practices and community engagement techniques.
Developed critical thinking and problem-solving skills through collaborative projects addressing local market challenges. Enhanced skills in event planning and execution, learning to navigate logistical challenges and public engagement. Studied ethical practices in public relations, including transparency and accountability in communication efforts for Active listener, Decision
maker, Resilient and Flexible.
Key Skills. Customer service,
Preparing of Documents,
Development and Training,
Understanding of internal
systems, Management of
Appointments, Knowledge
of Product and Polices.
LANGUAGES
Zulu
English
HOBBIES
Reading
Cooking
Photography
Traveling
Volunteering
Watching movies
Drawing
QUALITIES
Communication
Time management
Leadership
Critical thinking
Conflict resolution
Interpersonal skills
Attention to detail
Open-mindedness
Positive attitude
Computer Proficiency,
Microsoft Outlook,
Microsoft Word, Microsoft
Excel, Microsoft I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
organisations.
EMPLOYMENT
Administrator Jul 2016 - Jun 2018
Wns, Durban
Duties
Achieved and exceeded monthly sales targets by
implementing effective sales strategies and providing exceptional customer service.
Conducted market research to identify new sales opportunities and assessed competitors' products and pricing in Durban. Collaborated with cross-functional teams to ensure customer satisfaction and address any concerns or issues that arose during the sales process.
Maintaining organised system and record.
Greet visitors and provide necessary assistance.
Assist with customer service by providing the required information.
Manage appointment schedule, coordinate meetings, and manage specific documents.
Administrator Jul 2018 - Oct 2022
1life insurance, Durban
Duties
Established and nurtured long-term relationships with key clients to foster loyalty and drive repeat business. Generated detailed sales reports and forecasts to assist in strategic decision-making and performance analysis. Managed and optimized the sales pipeline to improve efficiency and increase conversion rates.
Provide sales information about specific product.
Provide the relevant information clients to complete sale. Monitor the sales rating on a daily.
Organise sales skills and development training for agent. Come up with strategy on how to improve our sales target. Maintained organized filing and record-keeping systems to ensure easy access to information and compliance with company policies.
Coordinated and scheduled appointments, meetings, and events to optimize office efficiency.
Monitored office supplies and managed procurement to ensure resources were available and budget adherence. Greeted and assisted visitors, providing excellent customer service and support to clients and staff.
Assisted in the development and implementation of office policies and procedures to improve workflow.
Provided administrative support including document preparation, data entry, and managing correspondence for management.
Customer service clerk Jan 2015 - Jun 2016
Rewardsco, Durban
PowerPoint.
Motivation, Relationship
building, Networking,
Active listening, Work
ethics, Resilience.
Empathy, Organising,
Flexibility, Adaptability,
Self discipline, Self
motivation, Reliability,
Creativity, Teamwork,
Customer service,
Problem solving.
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
Duties
Provided outstanding customer support and resolved inquiries efficiently to enhance customer satisfaction.
Managed customer complaints with professionalism, ensuring timely and satisfactory resolutions.
Developed comprehensive knowledge of products and
services to effectively assist customers and address their needs.
Implemented feedback mechanisms to gauge customer
satisfaction and continuously improve service delivery. Manage incoming and outgoing correspondence, including email, letter, and inquiries.
Conduct customer service profiles to improve clients profiting. assist customer with the required information.
EXTRACURRICULAR ACTIVITIES
Hockey player Jan 2018 - Oct 2023
Durban
ACHIEVEMENTS
Completed a diploma in Information Technology from Tshwane University of Technology, enhancing technical proficiency and problem-solving abilities.
Completed a Advance diploma in Public Relations and Management.
Completed insurance class of business.
Completed short course in Training and Development skill. Durban
REFERENCES
Mbalenhle Ngema, Manager.
1Life Insurance, Durban
Dr IK Mzimela, Executive Manger
Emazimeleni Events, Durban
Noluthando Maphanga
Operational Manager
Contact this candidate