Senior Executive Assistant
Resume:
L A U R I E A N N T A Y L O R
OPERATIONS MANAGER OFFICE MANAGER SENIOR EXECUTIVE ASSISTANT
404-***-**** *********@*********.*** Atlanta, GA Linkedin.com/in/laurieanntaylor1 Last Updated 11/29/2024
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PROFESSIONAL SUMMARY
I am a highly versatile and dedicated professional with a multi-faceted career. I have supported C-Level Suite Executives for over twenty-five years in my career. I have excelled in roles such as Operations Director, Operations Manager, Senior Executive Assistant, Office Manager, Travel Manager, Training Coordinator, Recruiting Coordinator, Credentialing Assistant, Accounting Assistant, HR Assistant, Event Planner and Expense Program Administrator. My expertise spans Accounting, Operations, Training, Travel and Human Resources. I’m self-motivated with a relentless work ethic, consistently exceeding expectations on diverse tasks and projects. My meticulous attention to detail is complemented by a robust IT support background. I bring strong customer service skills, facilitating effective collaboration with staff, clients, and vendors. Grounded in the core values of commitment, precision, ethics, empathy, and honesty.
PROFESSIONAL QUALIFICATIONS
OPERATIONS MANAGER ACCOUNTING ASSISTANT CREDENTIALING COORDINATOR TRAVEL / EVENT MANAGER HUMAN RESOURCES
• Calendar Management • Accounts Payable • Application Coordinator • Certified Travel Agent • Contract Writer
• Editor / Tech Writer • Accounts Receivable • Create Reports • Conference Coordinator • Healthcare Coordinator
• Email Management • Bookkeeping • Insurance Carrier Coord. • Event Coordinator • On-Boarding Coordinator
• Newsletter Writer • Expense Auditor • Provider Credentialing • Logistics Coordinator • Off-Boarding Coordinator
• Office Management • Invoice Management • Provider Liaison • On-Site Coordinator • Pre-Interviewer
• Policies & Procedures • Payroll Assistant • Provider Profile Creation • Site Selection Coordinator • Recruiting Coordinator
• Training Coordinator • Timesheet Auditor • Vendor Management • Tradeshow Coordinator • Resume Writer PROFESSIONAL EXPERIENCES
VIRTUAL ADMIN PROS, LLC. (Entrepreneur)
Founder Owner Operations Manager 8/2008 – Present
• Started my own Virtual Administrative company.
• Provided Virtual Administrative duties to clients.
Ladidadi XM, LLC – Serve as Executive Assistant to C-Suite Executive.
BehaviorLive, LLC – Serve as Executive Coordinator to C-Suite Executive.
ABM, Inc – Serve as Marketing and Web Project Manager Vendor Coordinator Executive Assistant
The Carter Center – Serve as State Coordinator
YOUR VIRTUAL EA (Placement Firm) 01/2015 – 01/2024 Operations Manager Executive Assistant Marketing Coordinator
• Served as an Executive Assistant and Marketing Coordinator for various clients, including:
4G3: Streamlined communication and increased productivity by supporting the executive team.
Brand Anthem: Optimized online engagements by managing content, calendars, social media, and performance metrics.
Law Docs Express: Ensured a smooth workflow and client satisfaction by supporting legal professionals with admin personnel.
National Capital Partners: Improved time management and team efficiency by managing executive schedules and meetings.
NCF Giving: Enhanced communication with donors through marketing campaigns, email newsletters, and donor relations. RE-LIEVED BY TRANSFER TECHNOLOGY (Pain Patch Manufacturer) 03/2020 – 10/2024 Operations Manager
• Served as Executive Assistant to Owners, Operations Manager for Company, Membership Manager, and Freight Shipping Supervisor.
• Managed credit applications and financial transactions to ensure company liquidity.
• Led the Membership and Customer Service department, providing excellent customer service support, ensuring customer satisfaction. INSPIRE LEADERSHIP NETWORK (Preeminent Executive Peer Leadership Network) 10/2022 – 10/2023 Operations Manager Office Manager Corporate Travel Manager Financial Operations Specialist
• Served as Executive Assistant to Owner and President, Office Manager, Corporate Travel Manager and Financial Operations Specialist.
• Provided executive support to Founder and President – managing calendars, email correspondence, and coordinating meetings.
• Efficiently managed travel for company, approving or declining travel based on budget; 21.3% reduction in travel costs.
• Administered expense program, timely and accurate expense reporting for all employees, and streamlined the reimbursement process.
• Supported marketing initiatives, proofread, and edited copy. MED-BILLING SOLUTIONS (Medical Credentialing & Claims Management) 03/2020 – 05/2023 Credentialing Coordinator
• Executive Assistant to C-Suite Level Executives of the company.
• Streamlined credentialing process for medical providers by verifying qualifications, licenses, and certifications, ensuring compliance.
• Developed credentialing applications for healthcare providers, improving the efficiency and accuracy of the on-boarding process.
• Played a key role in business development by creating professional presentations for potential clients.
• Established and managed a project management system to enhance workflow, track project milestones, and increase productivity. L A U R I E A N N T A Y L O R
OPERATIONS MANAGER OFFICE MANAGER SENIOR EXECUTIVE ASSISTANT
404-***-**** *********@*********.*** Atlanta, GA Linkedin.com/in/laurieanntaylor1 Last Updated 11/29/2024
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PROFESSIONAL EXPERIENCES (continued)
WORXBEE (Placement Firm) 10/2019 – 02/2021
Operations Manager Executive Assistant Tradeshow Coordinator
• Served as an Operations Manager, Executive Assistant, Trade Show Coordinator and Transcriptionist for various clients, including:
Chrysalis Lab: Office Manager providing high-level administrative support to executives and streamlining daily operations.
Cox Business: Coordinated successful tradeshows ensuring seamless execution and a strong presence at industry events.
JCC Contractors: Provided dedicated Executive Assistant support by enhancing their efficiency and facilitating smooth operations.
Pest Control Business Coach: Operations Manager. Conducted Assessments and managed executive reports.
The Weathers Group: Executive Assistant, optimizing executive productivity and office management. IT PEOPLE CORPORATION (IT Recruiting Firm) 08/2018 – 02/2020 Recruiting Coordinator
• Provided comprehensive support to the Recruiting Director, significantly reducing time-to-fill positions.
• Created and managed offer letters.
• Conducted pre-interview screenings to identify top talent, resulting in increased qualified applicants.
• Managed on-boarding and off-boarding processes for contractors. INTERSECT POWER, LLC (Solar Energy Company) 09/2017 – 06/2018 Operations Manager
• Managed schedules for CEO and COO’s and administrative tasks while facilitating a unique hybrid work arrangement between San Francisco and Atlanta.
• Assumed responsibility for accounting, bookkeeping, payroll, and financial stability.
• Functioned as a versatile Human Resources Generalist, overseeing on-boarding, policy creation and talent attraction.
• Mastered the coordination of calendars for 16 employees spanning four countries, ensuring effective communication and time management.
• Orchestrated an off-site event in Hawaii for the company’s annual meeting, coordinating logistics and team-building activities for employees and spouses. OFFICE ANGELS (Placement Firm) 08/2017 – 03/2023
• Operations Manager
Provided support to the President of Office Angels, handling email correspondence, and ensuring seamless workflows.
Maintained databases to include Constant Contact and HubSpot, to facilitate communication and efficient customer relationships.
Organized and managed digital files using OneDrive, ensuring accessibility and data security.
Spearheaded and contributed to various special projects, leveraging a proactive approach and attention to detail.
• Operations Manager Executive Assistant HR Assistant Accounting Assistant to the following clients on a contractual basis.
Alice Benjamin Interior Designs: Offered dedicated executive support to enhance productivity and client relationships.
Atlanta Business Wealth Initiatives: Supported the business’s operational and administrative needs, ensuring a smooth workflow.
Belton Financial Services: Played a crucial role in managing financial service operations and administrative tasks for clients.
Bryce Anderson Forensic Scientist: Assisted a forensic scientist in administrative and operational tasks, streamlined workflow.
Business RadioX: Managed the operations of a media company, coordinating tasks to ensure a successful broadcasting experience.
CFO Support: Provided executive support to President, ensuring schedules and communication were well-managed.
Change Navigators Coaching: Supported coaching services by assisting with various administrative and operational responsibilities.
Esprit de Merci, Executive Coach: Facilitated the work for an executive coach, ensuring efficiency in daily operations.
T. Sapp Financial Partners: Managed various aspects of financial service operations, maintaining efficient processes.
TAP Executive Coaching: Provided executive support for executive coach, enhancing operations and client satisfaction. LYNX TECHNOLOGY PARTNERS (Cyber Security Firm) 02/2016 – 08/2017 Operations Manager
• Provided executive support to the President & CEO, managing schedules, correspondence, and administrative tasks.
• Managed accounting, financial operations, and ensured accurate record-keeping.
• Oversaw HR functions, including on-boarding, off-boarding, and recruiting for contract labor.
• Skillfully managed travel arrangements and played a pivotal role in creating high-level presentations for the sales team. KELLER WILLIAMS REALTY ATLANTA PARTNERS (Realtors) 08/2015 – 02/2016 Real Estate Executive Assistant
• Provided comprehensive support to streamline real estate operations and enhance client services as an Executive Assistant.
• Expertly managed MLS listing integration for accurate and timely property exposure.
• Effectively handled intake calls from potential buyers, offering valuable assistance to prospective clients.
• Organized and facilitated home staging, coordinated photographers, and managing insurance, ensuring a smooth sales process.
• Managed the contract signing process for both buyers and sellers, ensuring all legal and financial aspects of real estate transactions. L A U R I E A N N T A Y L O R
OPERATIONS MANAGER OFFICE MANAGER SENIOR EXECUTIVE ASSISTANT
404-***-**** *********@*********.*** Atlanta, GA Linkedin.com/in/laurieanntaylor1 Last Updated 11/29/2024
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PROFESSIONAL EXPERIENCES (continued)
BEACON ADVANTAGE SOLUTIONS (Executive Coach) 11/2008 – 12/2019 Operations Manager
• Dedicated Executive Assistant to President, providing support for daily operations, including managing schedules and email correspondence.
• Efficiently managed scheduling of coaching calls.
• Assumed office management duties, contributing to an efficient and organized workspace.
• Successfully handled MHS Assessments and generated detailed reports, facilitating valuable insights and data-driven decision-making.
• Managed invoicing and collections, ensuring timely financial transactions and maintaining financial stability.
• Skillfully transcribed audio files, ensuring accurate and accessible documentation for coaching sessions and operations. TRAININGPROS, INC. (Placement Firm) 11/2008 – 07/2015 Operations Director
• Executive Assistant to the President, ensuring the seamless execution of daily tasks and operations.
• Facilitated the on-boarding and off-boarding processes for new employees, ensuring a smooth transition into and out of the company.
• Acted as a Human Resources Assistant by assisting in HR-related tasks to support employee well-being and company compliance.
• Masterfully planned and organized client events, contributing to stronger client relationships and business development efforts.
• Managed travel arrangements and coordinated corporate events and trade shows, optimizing itineraries, and enhancing company visibility.
• Organized creating forms, proposals, and other documents to streamline processes and improve communications. EARLY CAREER HIGHLIGHTS
HelmsBriscoe, Site Selection Company Account Executive & Operations Manager 09/01/2001 – 07/30/2008 Marriott Hotels Virtual Training Coordinator 03/01/1996 – 09/30/2001 BellSouth Cellular Executive Assistant to President 07/01/1993 – 03/31/1996 Marriott Hotels Executive Assistant / Training Coordinator 08/01/1988 – 09/27/1993 Atlanta Limousine Sales Assistant 04/02/1986 – 07/27/1988 EDUCATION
• Oglethorpe University – Core Business Admin College Courses • IATAN Travel Certification – Certified Travel Agent
• Graduate, Business Management International School • Ritz-Carlton Certification – Customer Service Leadership Management
• Graduate, Certified Professional Secretary • Marriott University Certification – Leadership Management Travel Agent
• Graduate, Hallandale High School – Diploma • Disney Institute Certification – Professional Development Leadership Mgmt. TECHNICAL SKILLS
APPLICATIONS & PROGRAMS
WORKSPACE
MICROSOFT SUITE CREDENTIALING
APPS
Adobe Dropbox Monday.com Square Space Admin Rights Access Availity ADP Payroll Etsy Moz Local Stamps.com Bookmarks Admin Rights CAQH Amazon Seller Evernote Network Solutions Survey Monkey Calendar Excel NPI Asana Facebook PayPal Team Viewer Chrome Marketing Dynamics Pecos Basecamp FedEx Pinterest Todoist Docs OneDrive
Boardable Fieldglass Pitney Bowes Trello Drive OneNote FINANCIAL BambooHR Gusto Plan Hub Twitter Flights Outlook PLANNING APPS Calendly HubSpot Prezi Venmo Gmail PowerPoint Advice Pay Canva Insightly QuickBooks Online WIX Hangouts Project Advice Works Clay Instagram Range Me Worldspan Keep Publisher American Funds Click Up JDE APWorkflow Remote PC Wrike Meets SharePoint Asset Mark Cloze LastPass RingCentral Xero Maps Teams Cetera Networks Constant Contact LinkedIn Salesforce YouTube Sheets To Do FMG Suite Converge Loom Send Out Cards Zelle Slides GBS Insurance Dice MailChimp SendPro Zendesk Tasks Knudge
Di Central (EDI) MaxHire CRM Slack Zoom Netx360
DocuSign MLS Snapchat TYPING SPEED 110 WPM Smartworks L A U R I E A N N T A Y L O R
OPERATIONS MANAGER OFFICE MANAGER SENIOR EXECUTIVE ASSISTANT
404-***-**** *********@*********.*** Atlanta, GA Linkedin.com/in/laurieanntaylor1 Last Updated 11/29/2024
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INDUSTRIES
SOCIAL MEDIA
LinkedIn https://www.linkedin.com/in/laurieanntaylor1 Please Review Recommendations ASSESSMENTS
DiSC – S/D Kolbe A Index – 6725 Myers Briggs – ENFJ – A Working Genius – T E D I W G
• Accounting • Forensic Science • Real Estate
• Advertising • Hospitality • Sales & Marketing
• Audio Visual • Human Resources • Site Selection & Contract Negotiations
• Conference Services • Information Technology • Software
• Cellular • Leadership Network • Solar Energy
• Cultural Social Change • Legal Assistant Placement • Support Tickets
• Cyber Security • Medical Credentialing • Training
• Events & Incentives • Pain Patch Manufacturer • Transcription
• Executive Coaching • Placement Firm • Transportation
• Financial Planning • Political • Travel
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