Stephanie James
*************@*****.***
KBR Kellogg Brown & Roots
Document Control Analysis:
**/**** —to Present.
Works with Land Files, leases, Deeds, Assignments Contracts
Review land records Organize files and land records.
Review the Right of Way. Inputs and reviews and revises Contract data.
Organized Land records using the database.
Prep files work with Acquisitions and land records redacting records.
migration of records over to hard copy. Imputing Data by merging old files with new files in
the database. Working in SharePoint and Adobe Pro, NetShare,
Clean up Document files Scanning documents well map and Contracts Abstract alignment.
Deeds and leases Contracts. Redacting old files. Works with Amendment of ownership.
Occidental Petroleum Company/ Dragan Personnel
Document Control Specialist:
06/2022 – 11/2023
Prepping Files and Setting up the lease Contracts, Corresponding titles, and amendments.
Make sure all the documents are in good standing Checking the Correct Format.
Confirming Documents from Paper to Hard Copies Running Weekly Reports Checking Court Documents for changes in ownership on Oil gas Leases
Reviewing Legacy payments and placing them into the correct Database.
Keeping track of incoming Correspondence Via- Email and Fax. Land files.
Responding to Amendments for updates from potential Buys or Deceased owners
Sending the titles to the courts to be changed to new owners. Categorizing as working in SharePoint. Using the Excel spreadsheet to update the system for any new changes.
Scanning, Coping checking MTR Drawing and National Board Numbers.
Virginia Employment Commission
Deloitte/ 4CI Consultant’s Group
08/2021- 5/2022
Customer Services Agent:
Taking calls Daily from Clients calling to file for unemployment Insurance Claims
Making sure the reach call is handled promptly.
Verifying promptly questing information to authenticate the call is with the correct claimant assisting the caller by providing any updated information that may have their claim on hold are pending information assisting the claimant with updated information to help move their claim along for the process. Working in the back office being Crossed trained on pending issues From the Employer. Verification as to why the claimant is separated from the job.
Though no fault of their own by checking the return Correspondence that was sent to the Claimant’s Employer and properly updating the System.
Experience
05/2021
08/2021
Customer Services Representative -CDC / Maximus / K Force
Call Center Representative Responsible for Making sure the citizen.
Having the correct information needed to make informed decisions about the
COVID-19 known as the Coronavirus answers all incoming calls regarding Covid.
I am reading all updates setting appointments assisting with transportation.
Adding demographic Information as needed. transfer callers with language.
Barriers to the proper Queue. Checking the PR and job aids making sure the
Information is correct with the CDC Standards checking the Daily Pre-Shift
Briefing before the start of each shift Login into AWS, CRS, Outlook, one
Login, Microsoft Office 365 checking adding call notes asking the Customer.
For Portnet information that can provide them with as many resources.
Updating the information by checking the Zip code as well as the Address and
Phone before transferring the call to the Survey line and closing out the call.
Documenting Information that was given to the Customer adding any extra
Notes making sure all the caller Questions were answered.
July - March
2019 – 2021
Nov- April
Executive Assistant at The Judge Group/ JPMorgan Chase
Currently Supporting 9 Executive Banker's
Maintaining their expenses Reports their Calendars Travel, Hotel, Car meeting Conference Room Bookings. Processing mail
Distribution, restocking the cafe areas.
Checking the printer and ordering Supplies.
2018 - 2019
Document Control Specialist at Spitzer Industries/Aerotek Staffing Agency
Spitzer Industries/ Aerotek Staffing - Houston, TX
Support the office in various duties, including facility and general maintenance services. Maintained office operations by creating documents, organizing documents, storing, managing, and tracking company documents. Will need to process, organize, and maintain documents, adhere to the company's document lifecycle procedures, and archive inactive records by the records retention schedule. Maintain a computer database of all filed documentation that ensures fast retrieval of documents. Perform clerical typing duties to generate documents, as necessary. Collect and maintain files of the latest revision-level documentation necessary to define product configuration and control manufacturing processes. Knowledge of certificates of analysis (COAT), entry skills in addition to strong communication skills. Completing data books for the Customers promptly, checking for the U1A's, Alignment reports, Coolers, MT R'S, skids, Drawing Release Ga, ISO, PIP, Structural, and Vessel. updating the Excel Spreadsheet in the System on what Documents have come in and logging them keeping track of what is still Pending approval for release from the Shop Tracking the Project Manager’s Schedule on production with the level of completion from not started to 20% completed to 100%. Also using
EDMS software system used to track and Manage Documents of various versions.
Concerning other users digital Documents create
And Modified Documents.
Nov-June
2014 - 2015
Planner Assistant (Contract) at Coca-Cola Refreshment
Assists the planner in Scheduling their Delivery Appointments
Responsible for Calling the Customer to verify the location and time of the Appointment
Performs Administrative Duties Documenting, Data Entry
August 2014 to November 2014
Employment Gap
Took time off
Sought employment
May-July
2014 - 2014
Administrative Assistant (Contract) at Exterran Oil Gas Holding
Performed duties too varied and Diverse to be Classified in any specific office clerical
Responsible for Sending the Requisition to the Chain Management Department for Review
Assisted with New Share Point Libraries Standards & Procedures with the integrated Project Team
Created Documents and added information to the Library. Concessions, Production Sharing Agreements (pass)
Responsible for Scanning Documents uploading and Assisting the Document Control Department
Responsible for Billing Reconciliation Oil Gas Contracts Entered Observation Cards into the Impact System for the QHSE Department Enter Contract Timesheet into the System as well
Feb-May
2014 – 2014
Customer care Specialist (Contract) Assisted Clients at AIG American Insurances General Retirement
with their 401(k) Annuity, 501 (b) Loans cash Disbursements stock options
Responsible for Changing their investments on the Stock Market checking their plans on Lotus Notes to confirm if the Client qualifies for the Transactions
Responsible for Explaining to the Client what is requested for each transaction Check the Security of each Call if the Client does not provide the correct information the Client Will not have access to the Account information without the proper credentials Each Call is answered promptly.
Worked in about 8 Different Software Systems with 2 Computer Monitors and handled any Questions the Customers may have taking Follow-up calls
Assisted Clients with Closing out their accounts and having the accounts
Transferred to another firm is Simply Closing the account out indefinitely
Responsible for setting up the appointment of the members for them to talk to their Financial Advisor.
January 2014 to March 2014
Employment Gap
Sought employment
Sep-Jan
2013 - 2014
Texans Plus Agent Assistant at Universal American
Contract Universal American,)
Implemented Field agents with Setting up appointments for Clients Checking the System for Available Doctors in the area as Requested by the agent checking Medication Insurance Verification Specialist Handling Insurances Verification working with GE Centricity Software Verification for Physician
Services, Pre-Certification Authorizations, Checking Pre-Verification, Authorization, and Referrals Required by the Doctor and payer or insurance carrier Required by Documentation to support, Patient Treatment.
Make sure the Client is under the Texan Plus plan. Running the Morning report for the Agents kept appointments
Managed Follow-up Calls rescheduling appointments for the agent's
Confirmed the Appointment through the Customer Care Center, having the Customer Care Center Confirm the Appointment by Receiving a Confirmation number
Managed the Supplies for the entire agents as well as faxing Coping.
November 2012 to September 2013
Employment Gap
Took some short courses on computer
Sought for employment
Oct-Oct
2012 - 2012
Executive assist -Upstream Division (Contract) at Shell Oil Company
Assisted the V.P of the Shell Oil (SEPCO) Group
Maintained Outlook Calendar sending out meeting notices, scheduling webcams Setting up Travel Arrangements Booking Conference Room Meetings Making sure that the Calendar is set for the month
Made changes to memos as needed and assisted other Colleagues in the Department as needed also Handled Expense Reports
Took calls making sure all Reports are completed promptly.
March 2012 - November 2012
Employment Gap
Attended several part-time
Sought employment
Aug-March
2005 - 2012
Administrative Assistant II at CH2M HILL ENGINEERS INC/SHELL Oil Gas Company (over 6 years)
Implemented incoming Calls from Employees Booking Conference Rooms for meetings
Facilitated work orders, prepared job tickets, worked in a call center environment, and took Approximately 200 calls per day.
Answered customer requests and Questions Developed and Maintained a Comprehensive knowledge of percent and prepared Outgoing Mails, Emails, IM Microsoft, Word Documents, PowerPoint, windows up
Managed over 370 phone calls daily, Database Software (Oracle, Access, etc.) using outlook Monitoring the calendar sending out meeting notices
Completed expenses reports
Worked with the procurement Managers on different projects, Contract analysts, and Contract Engineers representing international Petroleum Companies, Contractors, and sub-Contractors in The Petroleum Industry
June-Aug
2004-2005
Document Control Specialist at Exterran
Responsible for uploading Documents into the System .as sting with Data books. And processing vessel packages checking the
TIPS from the Shop as they come in for proper Documents. Scans Process all Documents into Q-Dox and Send E-mails to the
Shop for Follow-up Documents.
Process Documents that have been outsourced from Different Vendors.
Check pending paint reports and travelers
Input National Board. Numbers update Hydro Date finds Nameplates for NB#
Ensure all packages are checked out on the log.
1985
Vocational - at Harvest Vocational College
1983
High School Diploma - at Sam Houston High School