Management, staff scheduling, payroll, EHR, charges, coding& billing

Amy Rogers 864-***-****

***.*********@*****.***

With over 25 years in healthcare, I bring extensive experience as an Area Coordinator and Administrative Assistant in a medical office and outpatient dialysis clinic. Proficient in Epic and EMR systems, I have a strong background in patient care,assisted living, skilled care nursing facilities, home health, and Nephrology (dialysis) . I would love to share my skills and experience with your company.

EXPERIENCE

Carolina Nephrology, Area Coordinator/ CKD Coordinator Sep 2024 - March 2025

● Oversaw patient scheduling process, optimizing appointment slots to minimize wait times while maximizing provider availability

● Maintained accurate records of patient demographics, insurance information, and billing data in accordance with privacy laws

● Ensured compliance with OSHA guidelines by maintaining a safe working environment for staff members through regular inspections and training sessions

● Maintained electronic health records (EHR) accurately and securely while adhering to HIPAA regulations

● Provided exceptional customer service by promptly responding to patient inquiries via phone or in-person visits

● Coordinated referrals for specialty consultations or diagnostic testing based on physician recommendations

● Supported front desk operations by greeting patients, verifying insurance information, collecting copayments/deductibles

● Participated in quality improvement initiatives aimed at enhancing patient satisfaction scores through effective communication strategies

● Collaborated with interdisciplinary teams including physicians, nurses, and pharmacists to optimize patient outcomes

● Demonstrated proficiency in using electronic medical record (EMR) systems for accurate

● documentation of patient encounters

● Assisted in the coordination of patient referrals to specialists, ensuring timely appointments and seamless care transitions

● Managed incoming and outgoing correspondence, including phone calls, emails, and faxes for efficient communication within the healthcare team

● Served as a liaison between patients and healthcare providers to address concerns or facilitate resolution of issues appointments or procedures

● Maintained a clean and organized work environment to ensure patient safety and prevent cross-contamination

● Led a team of 5 employees, providing guidance and support to ensure efficient operations

● Served as a liaison between upper management and front-line employees, ensuring effective communication of company goals and objectives DaVita-Pendleton, SC, Administrative Assistant Mar 2005 - Sep 2024

● Handled sensitive information with utmost confidentiality while maintaining data integrity at all times

● Responded to inquiries from clients/customers in a timely manner, providing accurate

● information or directing them to the appropriate department/personnel for assistance

● Printing consents and making sure all consents are faxed/scanned into Reggie.

● Maintained office supplies inventory by anticipating needs and placing orders in a timely manner

● Answering phone calls and emails providing accurate information or redirecting inquiries to appropriate staff members.

DaVita-Pendleton, SC, Patient Care Technician - CCHT 2005 - Sep 2024

● Provided direct patient care to individuals undergoing dialysis treatment, ensuring their comfort and safety throughout the process

● Performed hemodialysis procedures according to established protocols and CMS guidelines and physician orders, adhering to strict infection control practices

● Educated patients and their families on kidney disease management techniques, including dietary restrictions and medication adherence

● Assisted with vascular access procedures for hemodialysis treatment, including cannulation of arteriovenous fistulas or grafts under sterile conditions

● Managed multiple patient assignments simultaneously while maintaining attention to detail and providing individualized care based on each patient's needs

● Collaborated with social workers and case managers to coordinate post-dialysis care for

● patients, including arranging transportation services and scheduling follow-up appointments with healthcare providers

● Provided emotional support to patients undergoing dialysis treatment, addressing their concerns and fears while promoting a positive and caring environment

● Assisted in the training of new dialysis nurses/ technicians, providing guidance on best

● practices and ensuring adherence to established protocols and safety standards

● Closely monitored patients' access sites during hemodialysis sessions, identifying signs of infection or clotting and taking appropriate action to prevent further complications

● Ensured compliance with regulatory guidelines and standards related to dialysis treatment, including those set forth by governing bodies such as the Centers for Medicare & Medicaid Services (CMS)

● Maintained accurate documentation of all dialysis treatments provided, including vital signs, medications administered, and any adverse reactions or complications observed

● Maintained a clean and organized work environment in the dialysis unit, ensuring all equipment was properly sterilized and functioning correctly Education

Tri-County Technical College

● Completed Classes completed; Medical Terminology, Anatomy and Philosophy,Psychology, Fundamentals of Nursing and Currently finishing Medical Billing and Coding CPC SKILLS

● Patient Care

• Epic • EMR Systems

• Medical Records

● Admissions and Referrals

● Hospital Experience * Medical office

● Home Health Agencies • skilled care, assisited living

● Management

● Great communications skills

● Detail Oriented

● Self Motiver

● Did Staff payroll /schedule

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