Customer Service Data Entry

CAMILLE MOISE

SUMMARY STATEMENT

Skilled customer service professional with over 7 years of successful client services, management and leadership experience. Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback and respectful conflict management response. Enthusiastic and personal individual who enjoys working with people and building long-lasting relationships and product loyalty. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way. CORE QUALIFICATIONS

Managing operations. Typing Speed 37 WPM

Complain resolution Data Entry

Medicare Specialist Phone etiquette

Microsoft office Warm calling

Communication and team work Spanish 70%-French 90% Creole 90% Technical Support Help Desk CRW( Salesforce, AWS, Windows 10, Zendesk, Five9) Sales Leadership

.

EDUCATION

BACHELOR: Business Administration

University of Florida-Gainesville, FL

May 2018-August 2022

SKILLS +

Computing 7+ years June 2017-February 2025

Inbound-outbound calls 7+ years June 2017-February 2025 Customer Service 7+ years June 2017-February 2025

Microsoft Office 7+ years June 2017-February 2025

Data Entry 37 WPM 7+ years June 2017-February 2025 Internet 7+ years June 2017-February 2025

Technical Support 7+ years June 2017-February 2025 Sales 4 Years May 2018-August 2020

PROFESSIONAL EXPERIENCE

Customer Service Representative-Remote Dec 2023-Apr 2025 ALIVI (Inbound-Outbound CSR) -Miami, FL 33178

Answering and making calls to clients to learn about and address their needs, complaints, and other issues with products or services

Keep records of customer interactions, process customer accounts and file documents.

Manage a high volume of incoming calls respond to service e-mails.

Develop job and industry knowledge to facilitate provision of accurate and thorough information to customers and respond fluently to inquiries. 703 SUNNY PINE WAY, GREENACRES, FL *****-**************@*****.***/ 352-***-****. Medicare Specialist/Advisor/Sales Representative-Remote Mar 2024- Mar 2025 GATEWAY MGT SOLUTIONS (Night Shift)- West Covina CA 91792

Help individuals understand Medicare Parts A, B, C, and D, assist with enrollment, answer questions about coverage, and provide guidance on supplemental insurance.

Educate and advise clients about Medicare options, helping them determine the best plan for their needs and budget.

Working with individuals to navigate the enrollment process, answer questions about their plans, and ensure they understand their coverage

Promote managed care products designed for Medicare-eligible individuals, focusing on sales and retention.

Consumer Support Representative-Remote. Oct 2022-Nov 2023 PPL PUBLIC PARTNERSHIP-HEALTHCARE- Latham, New York 12110, US CDPAP (Consumer Directed Personal Assistance Program) /Inbound-Outbound.

Responds to inbound/outbound call inquiries.

Helps people with disabilities, chronic illnesses to fill their applications.

Initiates outbound calls to respond to inquiries and to follow-up with previous contacts.

Responds to all inquiries in a professional, friendly, and timely manner, public-service oriented and understands the needs and works effectively with persons with disabilities.

Routes mail, email, and other administrative support duties as assigned. Customer Support/Help Desk Sep 2019-Sep 2022

TEKSYSTEM- Hanover, MD 21076

GETINSURED (Inbound-Outbound HYBRID)

Consults with users to determine appropriate hardware and software needs and assists in placing orders.

Maximizes computer systems capabilities by studying technical applications and making recommendations.

Maintained a seamless record of efficient staffing with proactive responses to employee sickness, turnover and unreliable attendance.

Analytically troubleshoot and resolve end-user hardware and software issues via telephone, chat and utilizing remote tools

Sales development Representative (Senior) May 2016-Aug 2019 ADVANTAGE SOLUTIONS - Clayton, Missouri

Inbound- Outbound (CALL CENTER)

Customer Outreach: Reaching out to potential customers to introduce them to the company's products or services, and to gauge their interest and needs.

Sales Pipeline Management: Managing and nurturing the sales pipeline, ensuring a steady flow of leads to meet sales targets.

Sales Strategy Development: Contributing to the development and implementation of effective sales strategies to drive business growth.

Customer Relationship Management: Building and maintaining strong relationships with potential customers, understanding their needs, and guiding them towards the appropriate products or services.

Market Research: Conducting market research to stay informed about industry trends, competitor products, and potential opportunities for growth.

.

Contact this candidate