Data Entry Customer Service

Alexis De Joy

Remote (***)********* @*************@*****.***

LinkedIn - https://www.linkedin.com/in/alexis-dejoy-a55b881a5? Professional Summary

Resourceful and empathetic professional with 5+ years of experience in customer service, administrative support, and content coordination across remote and hybrid settings. Skilled in appointment scheduling, data entry, and client communication, with strong familiarity in healthcare, media, and educational environments. Brings a passion for storytelling, attention to detail, and a solutions-focused mindset to every task. Proven ability to manage complex workloads independently using remote collaboration tools. Core Competencies

• Appointment Scheduling & Calendar Management

• Remote Customer Service & Client Support

• Data Entry & CRM/EMR Systems

• Written & Verbal Communication

• Email & Chat Correspondence

• Healthcare Coordination & Confidential Records

• Asana Google Workspace Microsoft Office Zoom Slack Trello Canva Professional Experience

Customer Service & Data Entry Specialist — Department Of Driver Services 2024 – Present

• Customer Service & Public Interaction

• Application Processing

• Data Entry & Record Maintenance

• Document Verification & Compliance

• Examinations & Testing Support

• Cashiering & Transaction Handling

• General Administrative Duties

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Freelance Writer & Administrative Support Specialist (Remote) 2021 - 2024

• Provide editorial and administrative services to healthcare and media clients.

• Draft email communications, manage scheduling for interviews and meetings, and maintain detailed records.

• Support project-based campaigns with research, data entry, and content formatting using Google Docs and Excel.

• Collaborate with distributed teams via Slack, Zoom, and project management platforms to ensure timely delivery.

Communications & Content Coordinator – The Digital Project (Remote) 2020 – 2021

• Developed internal and external content, including newsletters, blog articles, and partnership announcements.

• Scheduled and facilitated virtual meetings with editorial contributors and partners.

• Maintained Airtable and shared drives to track content status, deadlines, and team assignments.

• Responded to reader and contributor inquiries, ensuring a professional and supportive tone.

Administrative & Outreach Assistant – University of Miami, Office of the Provost 2018 – 2020 Miami, FL

• Provided scheduling support, calendar management, and email correspondence for academic programs.

• Assisted with data collection and reporting for cross-departmental initiatives.

• Served as primary contact for event RSVPs, outreach logistics, and confidential documentation.

• Contributed to student engagement materials and drafted departmental communications. Education

Bachelor of Science in Communication

University of Miami – Coral Gables, FL

Certifications & Training

• Certified Notary Public with experience handling legal and confidential documentation

• Certified Notary Public with experience handling legal and confidential documentation

• Certified Notary Publication of Legal and Confidential Documentation – Department Of Driver Services (2024)

• HIPAA for Administrative Professionals (2024)

• Google Workspace for Remote Teams (2023)

• Remote Work Best Practices – Coursera (2023)

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