Real Estate Quality Assurance

Teresa Langston

Bartlesville, OK ***** 303-***-**** ️ ***********@***.***

https://www.linkedin.com/in/teri-langston-489b1139

Professional Summary

Seasoned Product Support & Operations Specialist with over 29 years of experience in real estate technology platforms, specializing in legal forms development, quality assurance, and cross-functional team collaboration. Proven ability to lead form lifecycle management from development through implementation, while ensuring regulatory compliance and customer satisfaction. Adept in supporting product innovation, troubleshooting technical issues, and enabling client success. Recognized for bridging communication between legal, engineering, sales teams and customers to drive efficient product delivery. Seeking an opportunity with a dynamic, growth-oriented organization where my experience and dedication can make a lasting impact.

Core Competencies

- Real Estate Forms Development

- Legal & Regulatory Compliance

- Product Lifecycle Support

- Quality Assurance & Testing

- Client Enablement & Technical Support

- Sales Team Enablement

- Cross-Functional Team Collaboration

- Data Analytics & Usage Tracking

- RFP Response & Documentation

- Project Management & Process Improvement

Professional Experience

Lone Wolf Technologies — Dallas, TX (Remote)

Product Support Specialist – Real Estate Software January 2019 – April 2025

Spearheaded the development and management of digital real estate forms in compliance with varying state and regional laws.

Led QA initiatives for feature enhancements and ensured seamless rollout of form updates.

Partnered with legal and engineering teams to resolve complex product issues and ensure compliance.

Delivered high-level client support across email, phone, teams, and chat channels, reducing resolution time by 30%.

Enabled successful onboarding for new clients and sales demos by providing tailored technical support.

Tracked user behavior and form engagement trends using analytics tools to inform strategic updates.

Participated in the mentoring program to coach junior coworkers in the development of their strategic goals while brainstorming ways to avoid burnout roadblocks in the telecommuting life.

ZipLogix RE Forms — Fraser, MI (Remote)

Digital Contracts & Development – Real Estate Software August 2012 – December 2018

Maintained legal form libraries for real estate professionals across multiple jurisdictions.

Implemented continuous updates to the forms products based on client feedback, legal revisions, and regulatory changes.

Collaborated with QA teams on testing new features and integrations to enhance product reliability.

Reveal Systems — Longmont, CO

Digital Contract Creator & Product Analyst – Real Estate Software May 2007 – July 2012

Helped design, test and support TrueForms and Formulator platforms for real estate clients.

Played a key role in product release cycles and issue escalation pathways between clients, QA and developers.

Additional Experience

TnT Roasted Corn – Co-Owner Mobile Food Truck

HomeSeekers.com – Production Manager (Formulator)

Frontier Financial – Mortgage Loan Officer

ISG Systems – Digital Forms Developer (Formulator)

Additional Skills

Agile methodologies, Asna, Confluence, Salesforce, Jira, CRM’s, Adobe, Docusign, all Microsoft productivity & collaboration products.

Familiar with SQL and Java queries.

Education

Bachelor of Science in Education

Langston University UCAT Satellite Center – Tulsa, OK

Community Involvement

Volunteer, The City Lights Foundation of Oklahoma

Team Player 11v11 and 7v7 Masters, Northeastern Oklahoma Soccer Association

References

Julie Smith 720-***-****

Michael O’Day 720-***-****

Mavis Pais 918-***-****

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