Quality Assurance Office Assistant

Sangita Vidwans

*** ********* **. ******** ** *8873 **************@*****.*** 609-***-****

Overview

An Overall experience of more than 15 years’ in HR Operations, clerical, Administration, Quality Assurance Manual tester, Quality checker and voice over for 4 languages

A top performer with an impeccable record and excellent relationships with colleagues

Good communication skills

Reliable, energetic, hardworking with strong interpersonal skills and recognized for performance of additional responsibilities

Punctual and able to follow procedures/instructions with strong attention to detail

Independent and highly motivated self-starter with good and effective computer and organizational skills

A QC Team Head comprised of 6 employees and trained new employees joining as Quality checkers

Dedicated team player, enthusiastic and possess a strong work ethic with willingness to learn and grow

Ability to maintain a positive attitude, communicate with co-workers and other departments with professionalism and respect

KEY SKILLS / CORE COMPETENCIES

Detail Oriented • Capability to perform • Self-Starter and Finisher • Problem Solver • Cooperative • Good Communication Skills •Typing speed above 40 wpm, high accuracy Excellent Customer Service • Excellent Time Management Skills • Trouble Shooter • Organized • Good Personality • People Management Skills • Highly Adaptable • Positive Attitude • Punctual • Ability to Learn • Ability to Listen • Always Strive for Excellence • Team player • Ability to Develop Effective Work Methods & Review Reports • Assess Orders & Make Recommendations • Prepared To Provide Support For Emergency Response • Efficiently Help Organization by Maintaining Cooperative Working Relationships with different departments

PROFESSIONAL EXPERIENCES

Worked at Techno town, India (Dec 2019 - May 2023)

HR EXECUTIVE

Assisted HR team in various administrative tasks, including filing, data entry, and report generation.

Assisted in organising company various events and employee engagement activities,

Conducted research on HR best practise to improve the efficiency of HR processes.

Assisted in preparing training materials and presentations for HR workshops.

Responded to employee inquiries and directed them to the appropriate HR personnel as needed.

Searching perfect candidates, conducting interview,

Attending conference, and conducting interviews in job-fair

Discuss about company policy, salary structure, yearly paid leaves, etc

Documentation like offer letter, appointment letter, agreement etc. for the selected candidates

Introducing the hired employee to the other staff members

Administration activities as and when required.

Assisted HR managers with recruiting efforts, including job posting, resume screening and interview coordination.

Facilitated the onboarding process for new hires, conducting orientation sessions and ensuring all necessary paperwork was completed.

Administered various HR programs, such as performance evaluations and employee recognition initiatives.

Coordinated training sessions and workshops for employees to enhance their skills and productivity.

QA/QC manual tester as and when required.

Designmate I Pvt Ltd, India (Dec 2004-Nov2019)

HR Executive (Dec 2006 – September 2009)

Managed various HR functions, including recruitment, onboarding, and offboarding processes.

Assisted in the development and implementation of HR policies and procedures to ensure compliance with local regulations and company guidelines.

Coordinated and conducted employee orientation sessions, providing valuable insights into the company culture and benefits.

Maintained and updated employee records, ensuring accuracy and confidentiality.

Collaborated with the payroll department to process employee benefits and resolve any payroll-related issues.

Responded to employee inquiries regarding HR policies, benefits, and other employment-related matters.

Searching for a perfect candidate through different channels like online job portals, contacting job placement department of various universities, surfing through old resumes.

Scheduling interviews, hiring and interviewing staff

Discuss salary, issuing offer letter, appointment letter, employment agreements and non-disclosure agreement, enforcing company policies and practices.

Handle employee complaints and grievances

Help during exit interviews and complete formalities on termination.

Provide Experience letter and other formalities for employee resigning.

Organize and manage employees data.

Assist in resolving employee conflicts.

Schedule training sessions for the selected candidate

Office Assistant (Dec 2004 Nov 2006)

Worked daily with a high degree of attention for the administrative operations of the company for 2 years as an Office Assistant.

Keep inventory of office supplies and order new materials as needed for the efficient operation of the department, based on specifications and schedules.

Assisted in complete set-up of new office premises from construction till shifting, including documentation, payments, interior designing, shifting etc.

Collecting all necessary documents from new employees needed for filing and/or opening a bank account or for future reference.

Data entry and Typing scripts in English etc.

Maintain attendance records of all employees, create salary sheets and issue paychecks to the employees.

Bank-related activities like opening bank accounts for new joiners, etc.

Assisted in arrangements for exhibition set-up.

Maintain a detailed record of paid leave, notice etc.

Handling day to day accounts manually. Maintain a record of daily expenses. Handling cash registers.

Issue payments to the vendors

Collecting documents from employees for tax purposes

Experience as QA/QC Tester (Oct 2009-Nov 2019)

Testing the functionality and usability of new or existing software before it goes live to ensure it is bug-free.

QC Team Head leading a team of more than 6 members.

Also had 2 years of experience in Quality Assurance Team

Assisted in interim administration activities whenever required.

EDUCATION

BACHELOR OF Commerce with Accounting as MAJOR, GUJARAT UNIVERSITY, INDIA- YEAR 1993

BACHELOR OF LAW (3 YEARS) GUJARAT UNIVERSITY, INDIA YEAR 1996

Diploma in Computer Application 1 year in 1996 MS OFFICE (EXCEL, WORD, POWER POINT)

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