Data Entry Customer Service
Resume:
Dina Oliveri
Dingmans Ferry, US *****
************@*****.***
PROFESSIONAL SUMMARY
Dedicated professional leader with comprehensive experience in driving
operational excellence and strategic growth. Sound judgment, good planning
abilities and interpersonal communication strengths. Proven track record of
fostering team collaboration and achieving impactful results in dynamic
environments. Skilled in navigating complex challenges, optimizing processes,
and cultivating positive workplace cultures. Orchestrates optimal resource
utilization to handle expected operational needs. Known for adaptability, effective
communication, and strong decision-making abilities.
SKILLS
• Conflict resolution • Operations management
• Effective team contributor • Staff management
• Administrative skills • Skilled in organizing schedules
• Operations oversight • Strong multi-tasking abilities
• Leadership and team building
WORK HISTORY
GENERAL MANAGER OPERATIONS / ADMINISTRATION 06/2010 to 10/2023
Acme Safe Company, LLC. New York, NY
• Handle all operations to do with showroom and warehouse
• Run business for absentee owners
• Duties included: Sales, Customer Service, Customer payment deposits,
Hours for payroll, PTO for employees (schedule), Truck report, Delinquent
Accounts, Inventory, Purchase Order's, Delivery schedule, mailing &
shipping
• All clerical and administrative duties. ex. data entry, scheduling, record
keeping, communication, organization, and time management.
• Maintained the smooth functioning of the office and supported colleagues /
clients
• Adaptable and proficient in learning new concepts quickly and efficiently.
Skilled at working independently and collaboratively in a team
environment.
• Developed strong communication and organizational skills through working
on group projects.
• Learned and adapted quickly to new technology and software applications.
• Worked effectively in fast-paced environments.
• Demonstrated leadership skills in managing projects from concept to
completion.
•Demonstrated strong organizational and time management skills while
managing multiple projects.
• Tracked employee attendance and punctuality, addressing repeat
problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations
efficiently.
• Negotiated price and service with customers and vendors to decrease
expenses and increase profit.
• Maximized operational excellence mentoring personnel on management
principles, industry practices, and company procedures.
• Introduced new methods, practices, and systems to reduce turnaround
time.
COURT ASSISTANT 10/2005 to 09/2010
U.S. Unified Court System- Kings Family Court Brooklyn, NY
• Serve as the assistant to the Supervising Judge, Honorable Jane Pearl
• Worked in Judges Chambers acting as liaison for 14 other Judges and
their specific courtrooms
• Responsible for initiating and setting appointments for Supervising Judge
• Maintain monthly calendars for all Judges and their Parts
• Responsible for planning and hosting certain social events for the Judges
Perform daily office activities including data entry, copying, faxing,
maintaining files, preparation and distribution of mail, and receive and reply
to all phone messages
• Ensured smooth courtroom proceedings by coordinating with court
personnel, including judges, attorneys, and witnesses.
• Performed routine data entry or document management.
• Maintained a well-organized and efficient work environment by updating
filing systems and managing daily schedules for court staff.
• Managed sensitive information with discretion while maintaining
confidentiality in accordance with legal requirements.
• Handled incoming inquiries from the public professionally and courteously
while assisting them with their needs related to court matters.
• Established strong working relationships between various departments
within the courthouse via effective communication skills.
• Exercised leadership capabilities by successfully motivating and inspiring
others.
• Gained strong leadership skills by managing projects from start to finish.
ASSISTANT PROPERTY MANAGER 09/2000 to 08/2004
Forest Park Crescent, Inc. Glendale, NY
Served as assistant to manager of two building property in Glendale, New
York, consisting of 240 units
• Act as liaison between tenants and eight building employees
• Check and maintain all inventory
Responsible for payroll and bookkeeping for building employees, deposits,
billing and rents
• Responsible for handling of all correspondence between tenants and
building, including processing of work orders
• Maintain and update waiting lists for prospective tenants
• Maintain all office equipment, including fax machines, copy machines, and
departmental computer systems and printers
• Create and maintain all forms used by supervisors and managers
• Perform daily /weekly building and grounds inspections
• Responsible for scheduling/hiring various vendors
• Served as point-of-contact between residents and building personnel
thereby effectively managing daily concerns or inquiries.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both
tenants and property management team.
• Verified income, assets, and expenses, and completed file tracking sheet
for each applicant.
• Directed property management program by determining requirements,
planning for material equipment replacement and implementing quality
control oversight.
• Assisted in the preparation of annual budgets, monitoring expenses to
ensure financial goals were met.
• Complied with safe housing requirements and contractual obligations by
resolving tenant issues and service needs.
• Provided excellent customer service by promptly responding to inquiries
and addressing grievances; resulting in increased tenant retention rates.
• Kept records accurate, detailed and fully compliant with reporting
requirements to meet state, local, and federal housing requirements.
LEAD PATIENT CARE COORDINATOR 08/1996 to 12/1999
Hearx Ltd. Elmhurst, NY
• Assisted audiologists with pediatric testing for hearing loss and devices
• Supervised/trained new employees and updated existing employees on
new computer programs/procedures
• Scheduled appointments for adult and pediatric patients and acted in a
customer service capacity for new patients
• Served as liaison between patients and insurance companies to process
claim forms
• Responsible for inventory control, including ordering and receiving of
medical and office supplies
• Performed daily office activities including data entry, copying, faxing, filing,
phone coverage
• Assisted patients with completing necessary paperwork and forms to
provide healthcare facilities with essential information to bill for services.
• Ensured regulatory compliance by staying up-to-date on industry standards
and best practices related to patient care coordination.
•Helped address client complaints through timely corrective actions and
appropriate referrals.
•Trained new staff members on office procedures and protocols, ensuring
consistency in patient care delivery.
EDUCATION Queensborough Community College
CERTIFICATIONS
• NY State Notary Public - commission expires 6/2027
• PA State Notary Public - commission expires 4/2027
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