Executive Assistant

Sophia Prose

**************@*****.*** 412-***-**** 1101 Indiana

Avenue, Monaca, PA 15061

PROFESSIONAL SUMMERY: Enthusiastic, self-motivated, organized and detailed oriented. 10 years experience as C-Suite Executive Assistant and 20 years Office Administrator and Medical Assistant. Work with a positive and professional attitude, independently or with a team. Virtual or in person, thrive under pressure, in fast paced environment. Multi-tasker and proactive problem solver. Exceptional customer service skills and prompt resolve of issues. Medical front and back office. Ensuring compliance with HIPAA regulations and patient confidentiality. Proficient in EMR, (Epic, Medtech) SKILLS: C-Suite support, calendar management, diary, scheduling and presentations. Email correspondence and social media marketing content. Domestic / international travel coordination and event planning. Onboarding and board meeting coordination. A/P and A/R payroll, per diem and benefits. Inventory, data entry, expense reporting/tracking, invoicing and bank reconciliation. Sage Business Works, Quickbooks, POS and 10-key. Amazon and e-commerce sales experience. Fleet management, PA Lottery, Google Suite, Microsoft Office, 365, Adobe, Concur, CRM Software, Salesforce, Slack, Trello, Zoom, Adobe, Drop-box and Mailchimp. Cloud computing experience. Excellent customer service skills. Remote work from home. Customer Service/Office. Medical, verify insurance, patient check in, vitals, front desk, Maintain customer files, medical terminology.

Office Manager Remote/on-site - MMA of KC (Kansas City, MO) March 2014 - January 2025

A/P, A/R, Payroll, benefits, collections, invoicing, inventory and data entry with Sage Software. Scheduling, maintaining emails, master calendar, social media sites, website, conventions and advertising. Enhanced customer satisfaction and ratings. Created and managed electronic customer records for all locations (NC, SC, FL, IL, MO). Devised and implemented solutions that achieved greater productivity and personnel performance. Trained and supervised 12 office staff members on daily tasks and performance. Coordinated travel arrangements, domestic and international for all locations. CRM software, GPS, Trello, Zoom, Facetime and Slack served as the main point of contact, under CFO for outside vendors for all locations (NC, SC,, FL, IL, MO). Android and IOS. Worked Remote from home last 2 years, in same capacity as onsite. Office Manager - Blue Ribbon Sales, LLC (Winston Salem, NC) March 2010- January 2014

Managed daily operations, open to close. Developed efficiency-enhancing work-flow improvements that made sales percentages increase after 3 months by 87%. Functioned as primary liaison to customers and ensured a consistently positive customer experience. Implemented database to track customer's sales and inventory. Responsible for all daily transactions and scheduled all functions, advertising and social media (daily). Supervised and coordinated sales team of four. A/P, A/R, Payroll, benefits, bank reconciliation, data entry, POS and inventory. Composed new Policy and Procedures Handbook and developing new Mission Statement. Executive Assistant - Babcor Packaging (Pittsburgh, PA) December 2008 - January 2010

Executive support, management and sales team. Coordinated travel arrangements, domestic and international. Scheduling, maintaining emails, master calendar, diary, social media sites, website, conventions and advertising. Assisted with Customer Service, processed orders via telephone, web and customer walk-ins. Communicated information to customers about product quality, value and style, with a sense of urgency. Assisted shipping department as needed. Maintained daily spreadsheets for sales and shipping.

Medical Assistant/Front Desk - J. Hundley, MD (Orlando, FL) January 1990 - November 2008

Multiple phone line management, email, help patients and visitors. Proficient in ERM

(Epic & Meditech) Kept the reception waiting area clean and welcoming. Mailing/emailing new patient packets, scheduling appointments in person, phone and web based program. Verified insurance, collected co-pays, filing 3rd party claims. Executed admin tasks daily, Data Entry. Kept track of Lab work in and out. When needed prepared patients vitals for examination. Medical terminology. Education and Training: Graduated Evans High School. Numerous certification seminars: Microsoft Office, Sage (Peach-tree), Quickbooks, Executive/Administrative assistance, Customer service, Office management and Human Resource support.

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