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Customer Service Medical Records

Location:
Gray, GA
Posted:
July 21, 2025

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Resume:

PENNY ANN TUCKER

**** *******’s Ridge Trail. Gray, GA. 31032 239-***-**** **************@*****.***

Professional Summary Skills Work History

WORK HISTORY:

Unit Secretary-3 West Renal

Atrium Health Medical Center-Macon, Ga 7/6/2021 to Current

Assists with the clerical duties related to patient care and management of nursing under the supervision of the Unit Director, Nurse Manager, Assistant Nurse Manager or Charge Nurse.

Essential functions:

Receives and forwards incoming telephone calls, conveys messages and responds to requests for more information.

Ensures appropriate disposition of laboratory and diagnostic reports.

Assembles and manages patient charts.

Ensure all materials are in medical records

Orders and monitors unit supplies.

Assists with obtaining medical records.

Enters and ensures the accuracy of data in the computer.

SKILLS:

Multi-tasking skill

Computer applications Word, Excel, EPIC

Team leadership

Customer service skills

Interpersonal ability

Telephone etiquette

Compassionate and active listener

Time management strength

Communication skills

Front-End Specialist 06/1990 to 9/18/2021

Winn-Dixie – North Fort Myers, FL

Increase customer confidence, loyalty by providing accurate, fast, friendly customer service;

execution of front-end processes daily

Satisfactorily resolve customer, cash concerns or escalate them to appropriate level of management daily

Support department manager with management of inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control, other operational processes to company standards Ensure store's front end opens or closes properly with shift's monetary transactions reconciled according to company policies, procedures with discrepancies explained daily

Oversee daily store accounting functions

Provide continuous attention to 200 customer needs daily

Educate customers on new apps; greet, assist, maintain knowledge of front-end operations;

Stay current on changes in policies and procedures in order to preserve, proactively support department service levels.

Accountability, manage lanes according to company standards, policies; ensure each lane is properly opened, appropriate reports are printed, cash maintenance requirements are performed

Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.

Stock front end products; restock, use supply items efficiently to eliminate waste, to maintain lowest supply cost

Exhibit professional telephone etiquette, ensure connection to appropriate department or team member

Embraced essence of company demonstrating commitment to company's goal, values Unifies, motivates team through praise, recognition of success with immediate feedback to build environment of trust.

Business-driven, showing passion for business, delivering results consistently Customer-orientated by passionately demonstrating that customer comes first Always by putting customer's needs above all else.

People Passion through consistently treating others with respect, dignity Proficient with intra-company computer applications used in effectively operating department Strong customer service skills

Exceptional interpersonal, motivational communication skills High standard of integrity, reliability.

Rectified discrepancies between accounting records, cash drawer by researching daily transactions to engaged in delivering assistance to customer service department on daily basis.

Provided outstanding customer service to new, long-standing customers by attending closely to concerns, developing solutions.

Proactively identified, solved complex problems impacting operations management, business direction Developed exceptional attendance record with special attention to punctuality, preparation to work upon arrival. Provided onsite training. Excellent team building skills. Resolved conflicts,negotiated agreements between parties in order to reach win-win solutions to disagreements, clarify misunderstandings Protected company reputation, built loyal client base by working relentlessly to resolve problems, improve customer satisfaction Delivered exceptional level of service to each customer by listening to concerns, answering questions Compiled data for cash reports to front end, management team Cleaned break rooms, including sinks, counter tops, microwaves, refrigerators, tables,chairs

Education: School Diploma North Fort Myers High School - North Fort Myers, FL

Hobbies: Devoted to keep family thriving and safe.

Certifications: Florida Learning Wizard-Flex Retailer Training Program Certificate Number: PC25310816072019113030FL

Diversity and Inclusion Champion store 2480 04/2019 to 9/18/2021

Winn Dixie – North Fort Myers, FL

Planned, executed 1 job fair, youth of all ages manager for day event

Wrote agenda, notes, sent out automatic notifications for upcoming meetings

Go Champ store 2480 01/2019 to 9/18/2021

Winn Dixie –North Fort Myers, FL

Delivered exceptional level of service to each customer by listening to concerns, answering questions daily Prioritized tasks daily Oversaw 1 stores grand opening project from conceptualization to completion with corporate events manager



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