Customer Service Account Executive
Resume:
HUGO GONZALEZ
CONTACT OBJECTIVE
***********@*****.***
To contribute my experience, strong work ethic, and commitment to teamwork to a growth-oriented
organization. Seeking a position where I can continue to learn, take on new challenges, and support company success through my skills, dedication, and 100% effort. SKILLS EXPERIENCE
Safety Coordination
Safety Inspection
OSHA 10, OSHA 30
Ergonomic Assessment
MS Office Proficiency
Accident Investigation
Industrial Truck Trainer/ Train
the Trainer
Fire Awareness Trainer
First Aid Certification
Sales / Customer Service
CRM Knowledge
Communication
Teamwork / Leadership
Management / Supervision
Problem Solving
Creativity / Strategic thinking
Jan 2025 to present.
Partners Personnel - Account Executive
• Understand customer needs and develop tailored solutions.
• Negotiate contracts and close agreements to maximize profits.
• Prospect and secure new business clients while nurturing and expanding relationships with existing accounts.
• Lead opportunities through the sales cycle, including prospecting, opening new accounts, and account management.
• Work closely with internal teams to ensure client satisfaction and delivery service.
• Meet and exceed sales targets and KPIs.
• Develop business in new markets and territories. Sep 2023 to Oct 2024
Frankling Mountain Packaging, LLC - Safety Manager / Staff Recruiter
• Developed and implemented workplace health and safety plans and procedures to ensure compliance with Occupational Health and Safety Act (OHSA) guidelines.
• Conducted regular inspections to identify and mitigate unsafe conditions, contributing to a safer work environment.
• Delivered training sessions for supervisors, managers, and employees on health and safety protocols and best practices.
• Investigated workplace incidents and accidents to determine root causes and recommended corrective actions.
• Performed risk assessments to support the development of safe and efficient work procedures.
• Monitored and reported health and safety risks and hazards, maintaining detailed records and ensuring timely corrective actions.
• Served as a certified First Aid Responder, providing immediate assistance during workplace emergencies.
• Assisted in recruiting and interviewing personnel to ensure staffing needs were met across various departments.
EDUCATION
Academia De Musica y Arte
1999
GED 2004
Sep-2019 to Aug 2023
INSTAFF A Brand of BG Staffing, INC. - On-Site Manager
• Recruited, interviewed, and onboarded personnel to meet departmental staffing needs effectively.
• Facilitated the completion and processing of hiring and onboarding forms, ensuring accuracy and compliance with HR policies.
• Delivered essential HR services, supporting employee relations and promoting a positive workplace culture.
• Functioned as a Safety Controller, assisting in the enforcement of workplace safety protocols and maintaining a secure, productive environment.
• Proactively monitored the work environment to ensure it remained respectful, safe, and conducive to high performance. March 2018 to Sep 2019
Performance Energy Services - QA Inspector / Pipe Fitter Assistant
• Monitored and evaluated welder performance to ensure compliance with quality and safety standards.
• Completed and maintained accurate weld documentation and inspection records.
• Recorded and updated Weld Specification Maps in alignment with project requirements.
• Verified measurements and tolerances alongside pipe fitters to ensure adherence to technical specifications.
• Provided hands-on support to welders across all assignments to maintain workflow and efficiency.
• Assisted in the assembly and installation of oil containers, battery units, and gas radiator systems.
Feb 2012 to March 2018
HFP El Paso, TX. -Warehouse Manager / Safety Coordinator / Logistics Manager
• Managed dock crew and material handling operations, ensuring efficient loading/unloading and warehouse organization.
• Oversaw import and export processes in compliance with U.S. and Mexican customs regulations.
• Applied knowledge of international trade and security programs including CTPAT, NAFTA, and BASC.
• Coordinated outbound and expedited deliveries to meet tight shipping deadlines.
• Supervised warehouse staff to maintain a clean, orderly environment in line with 5S and FIFO principles.
• Utilized Lean System methodologies to streamline operations and reduce waste; certified in Lean practices.
• Trained and certified employees in forklift operation and warehouse safety procedures.
• Conducted safety training programs as a certified OSHA 30 professional and Red Cross First Aid Responder.
• Enforced safety standards and provided ongoing mentorship to promote a culture of safety and compliance.
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