Customer Service Data Entry

Joann Aponte

[**** Pindo Ct. NE Winter Haven, Fl. 33881] [305-***-****] [*********@*****.***]

CUSTOMER SERVICE And Data Entry Clerk

■ Objective – Obtain a position in a company, where my customer service relations and data entry experience can be fully utilized to improve customer satisfaction and promote the company’s brand name.

Key Skills and Qualifications

Problem Analysis Problem Solving Organizational Skills

Customer Service Orientation Adaptability Initiative

Strong Interpersonal-Communication skills

•Knowledge about customer service applications and administrative procedures.

•Languages – Fluent in English and Spanish

•Relevant customer service courses

•High school diploma

•Excellent attention to Details

•Type 50 + words per minute

•Accurate Data entry skills

•Excellent multi-tasking skills

Work Experience/Background

AI reviewer: [ Outlier/Remotask] remote 2020-present

Content review, rate LLM conversations, rewrite LLM content.

• CustomerService Agent: [ Direct Interactions] remote 2020-present

•Answer inbount/outbound calls

•Data entry

•Respond to customer questions/inquiries in a prompt manner

•serve as spanish interpreter to our Spanish customers

•Claims FNOL Rep [ AllState Insurance] remote 2018-2020

•First notice of Loss, answered inbound calls accordingly

•took all loss info and entered it accuratley in order to file claims

•went over specified coverage to determine type of loss for each caller

•communicated with customers through phone, emails

•set up inspection and repairs through Allstate approved facilities also set up rentals and towing when available through policy cov.

Customer Service Representative [Geico Insurance Company] Lakeland, FL 2007 – 2018

•Responded promptly and answered/resolved customer inquiries and complaints.

•Investigated and resolved service issues and/or product problems.

•Managed customers’ insurance policies, performed customer verification and processed applications, orders and requests.

•Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.

•Handled over 100 inbound calls in a day.

•Handled 50 + outbound calls in a day.

•Supplied customers with written responses and information and followed up on customer communication

•Followed performance daily and monthly performance metric

•monitored and audited billing and customer service phone calls

•upsell products on each calls

•Data Entry Clerical/File Clerk [ Thomas J Morgan PA] Coconut Grove, Fl 2002-2007

•File Legal documents

•Enter Sensitive Legal information into Computer System

•Meet required deadlines

•Email and fax information accordingly

•served as Spanish Interpreter during depositions

ACHIEVEMENTS

•Evaluated changing factors frequently to achieve high customer satisfaction level.

•Analyzed statistics and other data to determine the level of customer service performance achieved by the team.

•Received 10 years of outstanding service certificate.

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