Customer Support Store Manager
Resume:
Tammy Salas
Linden, NC *****
*****.*******@*****.***
Multi-disciplined retail manager responsible for the general management and oversight of all aspects of store operations; primarily focused on exceeding business objectives and customer expectations. Proficient in customer support and efficient problem solving while upholding ethical and quality standards.
Work Experience
Retail Store Manager
Dollar Tree.
December 1997 to December 2022
• Responsible for recruitment and retention of staff members.
• Supervised, assisted, and provided professional development training intended to build a competent work force and increase workplace engagement.
• Ensured the availability of resources for all staff members
• Responsible for budgeting, forecasting, and allocating labor hours for staff members to support the management of store operations.
• Responsible for continuously monitoring store expenditures to ensure budget allocations are not overspent (which includes; labor hours, materials, and other direct costs).
• Coordinated with corporate leadership to ensure business objectives and milestones were met.
• Continuously tracked internal performance to ensure the successful completion of long
& short term goals as well as business objectives.
• Assisted corporate leadership with developing policies and procedures to enhance business practices throughout the organization.
• Responsible for implementing quality policies imposed by corporate leadership to demonstrate a commitment for continual improvement. Developed and administered corrective and preventative action plans when processes improvements or non- conformities were identified.
• As necessary, re-trained staff members as part of preventative action plans to ensure the continuity of process improvements.
• Advised and assisted regional store managers with resolving complex managerial issues to ensure external locations remained in compliance with corporate policy and business objectives. Education
High School Diploma
Marina High School - Marina, CA
1984
Skills
• Leadership
• Logistics & inventory management
• Customer support
• budgeting
• forecasting expenditures.
• Training
• Recruitment
• Planning
• hiring
• retention
• Quality management
• Retail Management
• Store Management Experience
• Management
• Merchandising
• Inventory control
• Supervising experience
• Microsoft Excel
• Analysis skills
• Budgeting
• Project management
• Sales management
• Organizational skills
• English
• Time management
• Negotiation
• Phone etiquette
• Marketing
• Customer relationship management
• Public speaking
• Communication skills
• Cash register
• Team management
Assessments
Customer focus & orientation — Proficient
June 2024
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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