Profesional Tour Guide Administrative and Executive Assistant

Suzette M Canetti

Mercurio St #**

El Verde

Caguas, Puerto Rico 00725

Mobile 787-***-****

Email *********@*****.***

Professional Experience:

**/**** ******** ** ******* de Puerto Rico

Tourism Promotion Representative

● Provide information of the area

● Keep inventory updated

● Received an greet tourist

● Explain the uniqueness of Puerto Rico using history, gastronomy, geography between others 07/2022 - 12/2022 Turismo Patrimonial y Servicio Comunitario Centro Esperanza Loiza Coordinator

● Contacted customers by telephone to confirm reservations and relate any updates

● Worked extensively with public scheduling reservations

● Make reservations for large groups, including Motor Coach, hotel, restaurant, theater & other excursions

● Received and processed reservations, as well as customized arrangements on the behalf of all of my clients

● Trained newer team members on in-house software, vendor booking systems, and phone etiquette with clients and vendors

● Assist all agents in contacting promoters, finding new buyers and booking dates for clients

● Tour coordination in booking accommodations, transportation, and excursions for clients.

● Handled multiple in-field associate calls for times and booking of tours

● Served as a database administrator by supervising data entry by the staff and maintaining a clean database

● Performed other data entry as needed and requested

● Performed administrative filing/data entry/copying/mail distribution/purged files/organize storage as required

● Provided secretarial support on various department projects, including information gathering, data entry, preparation of professional charts/graphs/presentations, etc

01/2022 - 07/2022 Budare

Manager

● In charge of the proper functionality in the kiosko

● Maintain the inventory ready for the the week

● Overseeing food preparation

● Managing kitchen staff

● Budgeting and purchasing

● Monitoring sanitation and kitchen safety standards 10/2021 - 12/2021 Hogar del Buen Pastor Old San Juan Receptionist

● Responsible for greeting visitors and delivering exceptional service assistance.

● Maintain proper communication between residents and administration.

● Maintain calendars, appointments, interviews updated.

● Coordinate activities for the residentes.

07/2019 - 09/2021 Bermúdez y Longo, Díaz - Massó LLC San Juan, PR Project Clerk

● In charge of billing damages caused during hurricane Maria at the Streetlights.

● Coordinate the crew to perform assessments.

● Assigns the areas to the best subcontractor

● Maintain the documents, permits, insurance updated.

● Prepared the whole billing package in a short time period.

● Keep the correct inventory up to date.

09/2018 - 06/2019 HOGAREA Caguas, PR

Sales Associate

● In charge of selling everything related to kitchens and bathrooms cabinets.

● Responsible for a proper kitchen construction.

11/2017 - 08/2018 Capital Projects Corp San Juan, PR Administrative Assistant

● In charge of the Remodeling and Restructure of the Kioskos at Carolina Public Beach.

● Responsible for different procedures with the pending projects. 08/2017 - 11/2017 ETRIPP Party Bike San Juan, PR

Manager

● In charge of the operation at Old San Juan that brings the best of the company to our customers.

● Supervise a team of twelve employees.

● Create new routes for the convenience of the company and the customers.

● Maintain a proper atmosphere at the worksite.

● Keep an excellent communication between the kiosko and the main office providing all the information day by day through the different programs created on excel.

05/2017 - 08/2017 ATENTO Caguas, PR

BBVA CAMPAIGN Call Center

● Customer service for regular accounts that was available nationwide.

● Able to work with the customer on the phone and perform different types of activities on the computer. 04/2017 – 05/2017 Ponce Art Museum Ponce, PR

Instructional Guide

● Lead guided visit for the customers of the Museum.

● Seek for the correct information of the different influences, history and era of the arts.

● Able to translate the information effectively.

Suzette M Canetti

09/2016 – 02/2017 San Juan City Sightseeing Tours San Juan, PR Tour Guide

● Perform a guided tour at San Juan and Isla Verde on big buses communicating the history and everything related with the places that we have around.

● Seek for the correct information of the different places and sites

● Able to translate the information at the same time. 08/2016 – 10/2016 Hacienda Muñoz San Lorenzo, PR

Tour Guide

● Responsible for guiding coffee tours at the Coffee Village to a maximum of 30 persons per tour.

● Give some assistance in the coffee shop and restaurant. 03/2016 – 05/2016 Caña, Barra al Fresco & Tapería Caguas, PR Chef 08/2015 – 01/2016 Trapiche Bar & Tapas Caguas, PR

Manager

● Direct and manage staff members to meet standards and objectives.

● Develop the floor plan for effective attendance.

● Determine staff needs and recruiting.

● Make the inventories for the cuisine, bar and administrative purposes.

● Develop activities like gastronomic festivals.

● Administrate the income and expenses of the business.

● Resolve customer complaints promptly.

● Monitor cleanliness and hygiene of bar area

● Waitress.

● Cashier.

● Chef.

11/2010 – 03/2015 Freelance Hospitality Producer Dorado, PR

● Business Administration.

● Tour Guide

● Runner.

● Waitress.

● Cashier.

● Chef.

● Cooker.

● Hostess.

04/2008 – 10/2010 Tourism Development Department Isabela, PR Office Director

● In charge of developing and follow the working plan in an effective way to obtain and raise the tourism industry at Isabela Municipality.

● Supervise a team composed of seven regular workers.

● Answer questions and provide specific information of the region or site.

● Distribute promotional materials.

● Promote tourism products.

● Encourage new and return visits.

● Gather information and develop new resources.

● Perform administrative tasks.

● Develop activities like gastronomic festivals, artisan fairs and others. Suzette M Canetti

11/2002 - 7/2006 Puerto Rico Senate San Juan, PR

Tour Guide

● Organized tours to communicate effectively to visitors of different cultures about historical sites in a clear, concise, informative and entertaining manner.

● Escorted visitors on sightseeing, educational and other tours, describing points of interest.

● Answered visitor’s questions with detail and poise to ensure an overall positive guest experience. ● Monitored groups safely through entire premises with knowledge of all fire exits, elevators and restroom facilities. ● Adapted in a quick manner to requests and changes (route, dialogue, assignment) on a short notice. ● Performed a variety of office duties before, after or amid varying tour shifts.

● Created a positive impression of our buildings, our culture and our history.

● Collaborated on the historical research and editing for the book “Historia del Capitolio”, 2004 version. 4/1996 - 10/2002 Caguas Municipality Caguas, PR

Tour Guide and Administrative Official

● Created the tour guide position and responsibilities for the Caguas Municipality Tourism Office.

● Designed the walking and trolley tour.

● Managed the flow of tours by scheduling groups and walk-ins as well as coordinating tour guides. ● Responsible for the accounting of the activities for the Culture Department.

● Participated and organized different fairs for the municipality. Education:

5/ 1996 Interamerican University Cupey, PR

B.S. in Business Administration

8/1991 – 5/1992 Academia Vocacional del Turabo Caguas, PR Technical Course in International and Local Cuisine 2/1999 - 12/2000 COPLADET San Juan, PR

Tour Guide License

Provided by the Tourism Company of Puerto Rico

Puerto Rico Superhost San Juan, PR

Provided by the Tourism Company of Puerto Rico

Skills:

● Proficient in Microsoft Office suite.

● Experience in points of interest, local history, and customs.

● Excellent organizational skills, patient and able to effectively communicate to visitors of different cultures in English and Spanish.

● Self-motivated and willing to travel.

● Cooking and preparing a variety of cuisines.

● Imagination to explore new cooking avenues.

● Adept at using kitchen tools and knives.

● Maintain a high level of hygiene.

● Knowledge of heat control and baking techniques.

● Track record of supervising kitchen and wait staff effectively.

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