Construction Projects Customer Service
Resume:
Emarie Ornelas
Fresno, CA *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Supervisor
Sutti construction-Santa Maria, CA
April 2016 to October 2020
• Collaborated with team members to complete construction projects within strict deadlines
• Operated various power tools and equipment safely and efficiently
• Maintained a clean and organized work area to ensure safety and efficiency
• Followed all safety protocols and regulations while working on construction sites or in hazardous environments
• Maintained a high standard of quality control by conducting thorough inspections at different stages of construction projects
• Achieved XX% increase in customer satisfaction through prompt resolution of issues/complaints during construction projects
Supervisor
Dicks sporting Goods-Santa Maria, CA
April 2015 to April 2019
• Managed a team of XX IT professionals, providing guidance and support in daily operations
• Managed a team of XX retail associates, providing guidance and support to ensure excellent customer service
• Implemented new sales strategies that resulted in a XX% increase in monthly revenue
• Monitored inventory levels and implemented effective stock management techniques, reducing out- of-stock situations by XX%
• Analyzed sales data to identify trends and opportunities for improvement, leading to the implementation of targeted marketing campaigns
• Collaborated with the visual merchandising team to create appealing displays that increased customer engagement and drove sales
• Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction
• Conducted regular performance evaluations for team members, providing constructive feedback and identifying areas for growth
• Led weekly team meetings to communicate goals, provide updates on company initiatives, and foster a positive work environment
• Developed strong relationships with key customers through personalized interactions, leading to increased repeat business
• Coordinated special promotions or events within the store to drive foot traffic and boost sales numbers by XX%
• Utilized POS systems proficiently to process transactions accurately while maintaining efficiency during peak hours
Caregiver
IHSS SANTA BARBARA COUNTY-Santa Maria, CA
May 2008 to October 2012
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
• Created personalized care plans for each client based on their individual needs and preferences
• Maintained a clean and organized living environment for clients by performing light housekeeping duties
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
• Provided companionship and emotional support to alleviate feelings of loneliness or isolation
• Managed medical appointments and transportation arrangements for clients as needed
• Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
• Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
• Implemented fall prevention strategies by removing hazards from the environment
• Documented daily observations including changes in behavior or health conditions
• Assisted with physical therapy exercises as directed by healthcare professionals
• Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
Education
ARBOR RIDGE in Pro act
Calpoly-Santa Maria, CA
June 2012 to June 2018
High diploma in Basic
Delta Adult education-Orcutt, CA
April 2001 to June 2005
Skills
• Leadership (10+ years)
• Retail sales (10+ years)
• Sales (10+ years)
• POS (10+ years)
• Communication skills (10+ years)
• Cash register (10+ years)
• Inventory control (10+ years)
• Management (10+ years)
• Customer service
• Supervising experience
• Cash handling
• Sales management
• Retail management
Languages
• Spanish - Intermediate
Awards
Employee of the quarter
April 2019
Best employee and received promotion to management. Certifications and Licenses
Driver's License
June 2025 to October 2029
Contact this candidate