Front Desk Customer Services
Resume:
Anita Neville
Danville, VA *****
***************@*****.***
Professional Summary
To obtain and hold a promising position that promotes growth with the Company to develop life skills and advocate independence on their own terms.
Work Experience
Front Desk Agent
Sleep inn-Danville, VA
March 2025 to Present
1. Assist guest with Check-ins
2. Provide great customer services
3. Processing payments, Making Reservations
4. Assist with guest needs in a timely manner.
Volunteer
Hughes Resource Services
July 2019 to Present
Customer Services
Office Assistance
Faxing Documents
Stock office with needed items
Run errands as needed
Rearrange furniture as needed
Forklift Operator and Material Handler
Arkema-Chatham, VA
December 2024 to February 2025
• Handle different process
• Charged Raw materials
• Drumming
• Forklift driving
• Also assist in the warehouse, loading, unloading trucks Housekeeper
Grandover Resort & Spa – a Wyndham Grand Hotel-Greensboro, NC April 2023 to May 2024
• Cleaned and Sanitized multiple guest rooms
• Stocked carts
• Assist others
Material Handler/Forklift Operator
Ascent Chemicals-Danville, VA
October 2022 to April 2024
Ran different processes, Also Via Computer's for product making, Drove Forklift 98 % of the Job, Packed out Raw Materials in different, drums, totes, Also moved Pallets, Drums, totes with products, Also Checked in Inventory throughout the plant
Front Desk Agent
HAMPTON INN-Danville, VA
August 2018 to July 2019
On call Manager)
Meet and Greet
Customer Services
Assisted with Customer Complaints
Prepared Complimentary Breakfast
HOUSEKEEPER
HAMPTON INN-Lees Summit, MO
September 2017 to July 2018
Training New Employees
Housekeeper
Making beds
Cleaning rooms
Stock carts with supplies needed for service
CASHIER
JT'S INTERNET CAFÉ
March 2017 to August 2017
Customer Services Rep: Provided product information to customers to assure accurate Casino payment amount was reimbursed due to technical difficulties. Assisted Customers at the Casino to assure person and via telephone answered questions with up-to- date changes of games
Apply cash funds to customers' accounts
Provided an elevated customer experience to generate a loyal clientele CUSTOMER SERVICE REPRESENTATIVE
STARTEK
January 2008 to December 2012
Handling inbound calls for AT&T
Providing customer services for each
Answering billing questions Troubleshooting
Adding/removing features per customer request
Microsoft Office Experience
Education
High School Diploma
Fresh Start Academy-Danville, VA
Skills
• ICD-10
• Communication skills
• Excel
• Sales
• Typing
• Word
• Multi-tasker
• Microsoft office
• Organizational skills
• Cash handling
• Computer skills
• Fast learner
• English
• 60 wpm
• Outlook
• Cash register
• Phone etiquette
• Analysis skills
• Customer service
• Powerpoint
• Team player
• Microsoft Excel
• Windows
• Data entry
• Front desk
• POS
• Hotel experience
• Microsoft Office
• Software troubleshooting
• Hospitality (3 years)
Additional Information
SKILLS & ABILITIES
Computer literate able to work in Microsoft Office (Word, PowerPoint, Excel, Outlook ). Type 60 wpm, patient, fast learner, team player, multi-tasker, ability to make the customer happy.
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