It Strategy Digital Transformation

JON O’HAGAN, MBA

IT STRATEGY, OPERATIONS & CHANGE MANAGEMENT LEADER

Minneapolis, MN • 612-***-**** • ***.******@*****.*** • www.linkedin.com/in/jonohagan/

Strategic IT executive with 15+ years of experience driving digital transformation, service operations, and infrastructure modernization. Proven track record aligning IT with business and customer experience goals, leveraging cloud, AI, and automation to drive efficiency, compliance, and innovation. Trusted C-suite partner known for leading high-performing teams and delivering secure, scalable tech ecosystems.

CORE COMPETENCIES

•Executive Leadership

•IT Strategy & Road mapping

•Digital Modernization, Transformation & AI Strategy

•Enterprise Change Management

•Cybersecurity & Compliance

•M&A Integration

•Risk Management & Business Continuity

•Stakeholder & Vendor Management

•IT Budgeting & Cost Optimization

•Technology Category Management

PROFESSIONAL EXPERIENCE

Fluid Interiors, Minneapolis, MN

Director of Technology May 2023 – Mar 2025

Strategic technology leader and member of the Executive Leadership Team (ELT), reporting directly to ownership and driving enterprise IT strategy, operations, cybersecurity, and digital transformation to align technology with business goals and enable scalable growth. Spearheads modernization of infrastructure, optimization of enterprise systems, and automation initiatives that enhance performance, security, and efficiency. Partners with leadership to integrate emerging technologies, leverage data-driven insights, and foster innovation across the organization. Oversees IT budgeting, vendor relationships, risk management, and cross-functional alignment while leading a high-performing internal IT team.

Transitioned from dual MSPs to an in-house IT department, improving service delivery and responsiveness across six multi-state locations.

Defined and executed the company’s long-term technology roadmap, aligning systems and platforms with business strategy, operational priorities, and future scalability.

Standardized enterprise-wide IT operations, overseeing infrastructure, cybersecurity, data governance, and system integrations across all locations.

Established and led a Project Management Office (PMO), incorporating change management frameworks to ensure consistent delivery, governance, and stakeholder engagement.

Expanded ERP and business system capabilities, leveraging AI, no-code tools, and APIs to automate workflows, streamline customer service operations, and improve responsiveness.

Directed IT vendor and category management strategy, overseeing sourcing, contract negotiations, vendor performance, and spend optimization across hardware, software, and cloud services.

Ensured enterprise compliance with SOX security standards and internal data governance protocols through proactive audits and policy enforcement.

Developed IT security and risk management policies, proactively protecting infrastructure, sensitive data, and user compliance across the enterprise.

Communicates IT vision and priorities to executive leadership, translating complex challenges into strategic opportunities for the business.

Key Projects & Achievements:

Established a Continuous Improvement Team, driving a 60% boost in productivity through process optimization and automation.

Achieved a 43% reduction in software and licensing costs through strategic vendor negotiations and optimization initiatives.

Increased compliance rates by 75% while enhancing security and asset utilization.

Reduced average IT issue resolution time by 45% by implementing service tracking metrics and optimizing Tier 1 escalation workflows.

Designed onboarding & offboarding automation framework, cutting provisioning delays and increasing audit compliance.

IT Director (Listed as “IT Leader – Americas”)

Pentair, Golden Valley, MN Jan 2019 – Mar 2023

Directed the Americas IT organization across client services, infrastructure, and physical security, supporting 15K+ users across 145 global sites. Oversaw all aspects of site technology for new builds, renovations, and relocations—including network infrastructure (MDF/IDF), access control, surveillance systems, and visitor management. Managed a $16M IT budget and led a 38-member team covering endpoint services, support operations, and backend systems. Ensured secure, compliant operations aligned with GDPR, SOX, and ISO 27001. Known for strategic planning, vendor oversight, and cross-functional execution that advanced global IT efficiency and business continuity.

Owned end-to-end technology and physical security design for global real estate projects, integrating networking, surveillance, and access systems into all site builds and relocations.

Directed all client services and infrastructure functions, ensuring consistent global delivery, uptime, and support across desktop, server, cloud, and network services.

Managed the lifecycle of risk and compliance programs, including audits, policy creation, and enforcement of privacy controls.

Expertise in technology category management, strategic sourcing, and vendor lifecycle governance across infrastructure, SaaS, and services.

Led integration strategy for 12 M&As and 2 divestitures, standardizing systems, access, and infrastructure across diverse business units.

Unified global processes across IT, HR, finance, and legal for onboarding, access control, and cost reporting.

Launched device lifecycle optimization programs across 9 global regions, improving asset tracking and user experience.

Led technology initiatives supporting omnichannel service delivery, including VoIP upgrades, contact center platforms, and integration of CRM and ticketing systems to streamline customer support workflows.

Reduced operational IT costs by 15% while increasing service efficiency by 75% through automation and standardization.

Key Projects & Achievements

Modernized manufacturing with Tulip software across three plants, leveraging cameras, sensors, and iPads to enable predictive maintenance, reduce downtime, and optimize staffing.

Pentair, Minneapolis, MN

PeopleSoft Lead Systems Administrator Nov 2015 – Jan 2019

Promoted after three years for leading ERP modernization and enterprise system upgrades across a complex, multi-site environment. Managed a team of 11 and directed both onshore and offshore development efforts to execute large-scale initiatives, including M&A integrations, divestitures. Oversaw full systems lifecycle from selection and implementation to ongoing administration, performance tuning, and end-user support. Collaborated cross-functionally with Finance, HR, and Operations to ensure technology enabled organizational goals.

•Managed a high-performing team of 11 and streamlined delivery through agile methodologies and close alignment with enterprise IT strategy.

•Directed global PeopleSoft-to-Workday migration initiative, overseeing system design, data governance, and change management planning.

•Directed concurrent ERP and infrastructure initiatives, balancing resources and stakeholder expectations while delivering on-time and within scope.

•Led IT workstreams for M&A integrations and divestitures, ensuring secure and seamless data migrations, compliance, and continuity.

•Redesigned core HR and Finance business processes in collaboration with functional leads to support future-state operations and global scaling.

•Provided hands-on systems administration across LAN/WAN environments, enterprise applications, and on-prem infrastructure.

Key Projects & Achievements:

Led global PeopleSoft HCM and Finance upgrades, including PeopleTools and OS modernization.

Directed enterprise-wide time clock rollout across multiple regions.

Oversaw data center migration and developed robust disaster recovery protocols.

Implemented Phire for change management and Oracle SES for enhanced enterprise search functionality.

Hennepin County Medical Center (HCMC), Minneapolis, MN

ERP Lead Systems Administrator May 2014 to Nov 2015

Promoted to lead digital transformation and process improvement initiatives across HCMC's hospital and 11 remote clinics (1K+ end users). Oversaw all aspects of project execution including scope, scheduling, budgeting, communications, and risk mitigation.

Managed a 10-member cross-functional team overseeing strategic, operational, and technical project execution across multiple sites.

Directed project proposal analysis, resource planning, training, vendor management, and performance reporting.

Acted as the PeopleSoft SME and liaison for all business functions, developing PM tools to support infrastructure rollout and upgrades.

Maintained strict compliance with HIPAA, SOX, and ISO 27001 by implementing security controls and overseeing risk and privacy audits.

Key Projects & Achievements:

PeopleSoft Financials, HR, CRM and Supply Chain upgrade

Mobile inventory system implementation

PeopleSoft CRM 9.2 deployment

Enterprise portal implementation

Helpdesk solution rollout

Taleo ATS implementation

SQL Server 2012 upgrade

GTEForms implementation

PeopleSoft Systems Administrator Jun 2013 – May 2014

Delivered technical support and led systems projects for HCMC’s PeopleSoft environments, including architecture setup, patching, and integrations.

Maintained and configured app and web server domains in production and non-prod environments.

Supported infrastructure components including WebLogic, Tuxedo, Process Scheduler, Integration Broker, and App Messaging.

Collaborated with DBAs, developers, and security admins to manage end-to-end environment performance and change management.

Led application lifecycle upgrades and patching using PeopleSoft tools such as Change Assistant, SQL, and Data Mover.

Key Projects & Achievements:

PeopleTools upgrades: 8.48 8.50 8.52 8.54

Application upgrades: 9.0 9.1 9.2

Bartender labelling system implementation

Capella Education Company, Minneapolis, MN

Progressively promoted through three roles during a pivotal time of academic system growth, while completing dual master’s degrees. Oversaw enterprise application administration, large-scale upgrades, project/change management, and team leadership for PeopleSoft environments across multiple modules and business areas.

Project Manager Change Manager Apr 2008 – Jun 2013

Held dual responsibility for IT project and change management initiatives across critical academic, corporate, and marketing systems while concurrently transitioning into leadership of PeopleSoft infrastructure and systems administration.

Led cross-functional projects from strategy through execution, including process reengineering, systems upgrades, organizational change, and training.

Developed enterprise-wide change management framework (communications, coaching, sponsor roadmap, resistance management) supporting smooth adoption of strategic initiatives.

Partnered with executive sponsors and business units to audit and improve operational workflows and reduce tech debt.

Digitized project documentation and launched a central reporting repository to improve visibility and collaboration.

Key Projects & Achievements:

•Launched new PeopleSoft migration tool, reducing errors and generating $400K in annual IT savings

•Developed QA testing scripts reducing testing time by 38% and offsetting the need for 4 QA positions

Systems Administrator Lead Jun 2009 – Jun 2013

Oversaw the end-to-end implementation and maintenance of PeopleSoft systems and Unix-based infrastructure, supporting enterprise applications across development, staging, QA, and production environments.

Managed all aspects of PeopleSoft infrastructure across CRM, CS, HR, FIN, ELM, STAT, and Phire environments.

Troubleshot complex issues spanning batch, file, network, and database layers.

Partnered with IT and business teams to support upgrade readiness, testing, and rollback plans.

Key Projects & Achievements:

PeopleTools upgrades (8.46 8.48 8.52)

Application upgrades (8.8 9.0 9.1)

Phire and STAT change management tool implementations

Systems Developer Feb 2007 – Jun 2009

Led a team of 6 in supporting PeopleSoft maintenance packs, bundles, and tax updates using the PeopleSoft Change Assistant.

Supported Finance, CRM, ELM, HCM, CS, and Portal modules.

Ensured accuracy and minimal downtime during updates and post-deployment support cycles.

ADDITIONAL EXPERIENCE

Lead Software Engineer – Warehouse & Logistics Systems United Hardware Distributing Co., Plymouth, MN

Application Developer – Insurance Systems Farmers' Home Group, Inc., Bloomington, MN

EDUCATION

Capella University — Minneapolis, MN

Dual Master’s – MBA in IT Management & Finance — June 2018

Capella University — Minneapolis, MN

Bachelor of Science in IT Project Management — June 2013

Brown College — Minneapolis, MN

Associate of Applied Science in Systems Architecture — August 1998

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