Customer Service Store Manager
Resume:
Marlon Allaway
OBJECTIVE: To secure a position where my acquired knowledge and experience in customer service, support, finance, facilities management, and technology can be utilized in an area where there is an opportunity for my professional growth.
EXPERIENCES 4/2024 – Present AutoZone – Lawrence, NY
Parts Sales Manager (PSM):
●Assists the store manager in supervising store personnel
●Assists with training and developing store personnel
●Assumes responsibility for the store operation in the store manager’s absence, and on assigned shifts
●Delegates and ensures store merchandising tasks are completed in a timely manner
●Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and safe accountability
●Manages and maintains Inventory of over 2000 parts by Planogram, Part #, and Sequence
●Certified Auto Parts Expert
●Answers customer calls, face to face customer service and sales all with excellent verbal and written communication skills
9/2021 – Present U-HAUL Moving & Storage – Inwood, NY
Customer Service Representative (P/T):
●Exhibit good attendance, work habits, and willingness to learn additional job functions.
●Excellent written and verbal communication as well as interpersonal skills.
●Provide superior in-person and telephone customer service & support.
●Make reservations, take payments, resolve issues, answer various inquiries for both storage and equipment rentals.
●Handle payments within the POS system as well as retail sales of items in the store.
●Dispatch and intake of rental vehicles (trucks, vans & trailers).
●Level 1 and level 2 inspections of the returned vehicles and perform maintenance and minor repairs when needed.
●Drive and park vehicles (9 foot vans through 26 foot trucks) within the lot according to their assigned line-up
●Certified Forklift operator - Load, unload and organize deliveries as well as portable storage containers onto and from trucks and within our storage facility.
●Trained to observe and practice all safety regulations and awareness of hazardous materials.
●Manage in-store product inventory along with the inventory of repair parts and supplies along with management and maintenance of all tools.
12/2014 – 5/2022 Foritas Converged Networks – New York, NY
Information Technology and Telephony Systems Specialist:
●Provided a full range of Managed IT services and offerings (SonicWall & Zyxel and Dell are partners).
●Provided help desk customer support via phone and email.
●Cloud Services, Backups, Antivirus Security, MS Office 365, Google Business.
●Telephony PBX and VoIP systems – UCaaS (Unified Communications as a Service).
●Performed various field work.
●Onsite system installs.
●Onsite system repair and/or programming.
●Onsite network setup and/or resolved network issues (routers, firewalls, switches, APs)
●Telephone systems included: RingCentral, Wildix, Vertical, LG, Comdial, Avaya, Polycom, Yealink, Cisco.
●Was in charge of company network infrastructure and technology needs.
●Was in charge of in-shop parts, devices and systems inventory including RMA and warranty repairs.
●Managed the IT monitoring for our customers using ConnectWise Automate (f.k.a. LabTech)
software.
●Monitored and tracked all work done using ConnectWise CRM/Help Desk ticketing software.
10/08 – 10/14 Broadway Suites – New York, NY
Information Technology Manager / Customer Service Support / Workspace Operations:
●Was in charge of the company's entire technology needs (4 locations/300+ Users).
●Built, maintained & administered business center network and infrastructure.
●Maintained video surveillance & access control systems.
●Maintained and programmed HVAC systems at all 4 locations.
●Maintained relationships with all vendors & service providers.
●Negotiated all pricing and contract terms with vendors & service providers.
●Monitored provider billing statements and handled all service disputes within SLA parameters.
●Setup all user accounts/profiles for VoIP & Internet services provided to our tenants.
●Provided full customer support to all tenants regarding IT services inquiries and/or issues (over
phone, email and in person).
●Several of our tenants were independent attorneys and Law firms, as well as Law Recruiters.
●Provided full customer service support in the general business center.
●Provided PC & Mac Hardware/Software support for business center tenants (clients).
●Additionally provided front desk support that included answering phone calls, faxing, mail handling, meet & greet guests, and other general clerical duties along with daily operations/facilities management.
EDUCATION: 12/95 - 4/96 AMERICAN TRAINING CENTER, INC. - Forest Hills, NY
Hands on program in PC Networks/LAN technology
CompTIA A+ and Network +
2/92 - 5/94 NEW YORK CITY TECHNICAL COLLEGE - Brooklyn, NY
Major: Electrical Engineering
SKILLS: Proficiency in MS Excel, MS Word & MS PowerPoint. Knowledge of MS Access, Adobe Photoshop & Adobe Premiere – Some VMWare, AD & MS Exchange as well as MS Office 365 migration.
PBX & VoIP phone system experience includes: Altigen, Comdial/Vertical, Avaya & Polycom.
Polycom Endpoint, VoIP & Technical Support Certified. Audinate-Dante Level 1 & Level 2 Certified.
Extensive computer hardware & software knowledge (both PC & Mac). Excellent computer literacy, written, oral, interpersonal and organizational skills with great attention to detail as well.
1626 Viallage Lane - 523
Queens, NY 11691
Contact: 718-***-****
*********@*****.***
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