Customer Service Chat Support
Resume:
Tricia Veneisha Campbell
******************@*****.***
Dumfries District
Montego Bay
DOB: September 11, 2001
Skills:
Good communication
Customer Service
Communication Skills
Problem Solving
Sales Skills
Time Management
Email Management
Chat Support
Multitasking
Team Collaboration
Adaptability
Technical Proficiency
Education:
Muschett High School, Falmouth Sep 2014 – Jul 2018
Employment
Agent Feb 2022 – Apr 2024
Teleperformance,
Montego Bay
Agent Chat/email Oct 2024 – Mar 2025
contracted at Intouch CX,
Montego Bay
Floor Support Dec 2024-Mar 2025
Intouch cx, Montego Bay
Certificates
Agent of the Month – Jan 2024
Trainee of the Month – Oct 2024
Extracurricular Activities
Nurse Assistant Aug 2019 – Jan 2022
Adelphi Health Center, Montego Bay
Achievements
Successfully handled over 100 chat/email interactions daily, maintaining a response time of under 1 minute.
Recognized as Employee of the Month for outstanding performance in customer support.
Achieved a 95% positive feedback rating from clients in customer service interactions.
Collaborated with team members to implement new processes that reduced customer wait times by 15%.
Increased customer satisfaction by 20% through efficient resolution of inquiries as an Agent in Montego Bay.
Tricia Veneisha Campbell
******************@*****.***
Dumfries District
Montego Bay
I am writing to apply for the position of Customer Care Representative at your company. As a recent graduate with over two years of customer service experience, I am confident that I have the skills and experience to excel in this role.
During my time in customer service, I have gained extensive knowledge of customer service protocols, troubleshooting, and problem solving. I have also developed strong interpersonal skills which have enabled me to build positive relationships with customers. I possess a natural ability to remain calm under pressure and I am able to think quickly and efficiently in order to solve customer queries.
I am an effective communicator, both written and verbal, and I am able to communicate with customers in a professional and courteous manner. I am also confident in my ability to provide accurate and appropriate information to customers in a timely manner.
I am a motivated and reliable individual who is passionate about providing the best customer service possible. I believe that my skills and experience make me an ideal candidate for the position and I am confident that I would be an asset to your establishment.
I am available for an interview at your convenience and I look forward to hearing from you.
Thank you for your time and consideration.
Sincerely,
Tricia Veneisha Campbell
Contact this candidate