Customer Service Administrative Support
Resume:
Stephanie Ellington
Philadelphia Pa 19124
Results-driven professional with a diverse background in financial data analysis, workplace coordination, administrative support, and customer service. Proven ability to conduct meticulous investigations, collaborate effectively with stakeholders, and deliver exceptional support across various organizational functions. Adept at managing billing Professional Experience
Consulting/Data Specialist
HCL Tech October 2024-Present
Process and analyze data from various systems to ensure accuracy
Organize existing data in a spreadsheet
Verify outdated data and make any necessary changes to records
Operate common office equipment, scanners and printers
Provide occasional administrative support
Administrative Assistant/Scheduler (Contract)
Johnson & Johnson, March 2024- July 2024
Delivered excellent customer service through prompt response to client inquiries, addressing concerns effectively and building strong relationships.
Coordinated office supply inventory, proactively ordering necessary items before depletion to avoid workflow disruptions.
Supported executive staff through scheduling meetings, coordinating travel arrangements and collaborated on special projects.
Compensation Claims Specialist (Contract)
Xerox, July 2023 – October 2023
Conducted comprehensive investigations to evaluate claim validity and ensure adherence to company policies.
Collaborated with medical professionals, legal teams, and stakeholders to expedite fair and timely claim resolutions.
Provided clear and transparent communication to claimants regarding claim status and required documentation. Finance Data Analyst
DiBruno Bros., October 2022- April 27, 2023
Oversaw all aspects of billing processes, utilizing advanced accounting and payable software.
Managed accounts payable emails, promptly addressing billing inquiries to ensure customer satisfaction.
Generated and distributed monthly client statements, ensuring accuracy and timeliness.
Handled general administrative tasks, including invoice filing, scanning, and telephone inquiries. Workplace Coordinator (Contract)
Janssen/Johnson & Johnson, March 2022- July 2022
Administered COVID testing services, ensuring workplace safety and compliance.
Scheduled meetings and managed emails using Outlook, facilitating seamless communication.
Coordinated and maintained the community garden, fostering a positive work environment.
Organized company events and managed maintenance repair requests, ensuring smooth operations. Administrative/Office
Assistant Ingerman, February 2021- October 2021
Managed telephone communications, faxing, filing, and copying, ensuring efficient office operations.
Assisted with leasing duties, showcasing rental units to prospects and facilitating rental agreements.
Entered work orders using Yardi software, maintaining accurate and up-to-date records. Office Manager & Administrative Assistant
Mazer Real Estate, September 2011 to October 2020
Executed administrative tasks, including rent processing, typing correspondence, and filing.
Scheduled meetings and managed incoming mail, ensuring efficient office management.
Maintained the reception area, providing a welcoming environment for clients and visitors. Customer Service Specialist
Staffing Solutions, September 2005 to August 2010
Delivered exceptional customer service, addressing inquiries and concerns with professionalism.
Managed customer accounts and booked appointments, ensuring client satisfaction and retention.
Handled customer complaints and inquiries via email and telephone, resolving issues promptly. Education: High School Diploma, Bishop McDevitt High School
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