Support Specialist Electronic Health

Virasone “Jude” Luangaphay

816-***-**** **********@******.***

SUMMARY

Experienced Healthcare Consultant and Electronic Health Record (EHR) Subject Matter Expert with a proven record of accomplishment in EHR training, instructional design, learning management system (LMS) administration, system optimization, data abstraction, and pre/post-go-live support. Adept at designing and delivering engaging training programs through LMS platforms, supporting both instructor-led and e-learning modalities. Skilled in providing expert guidance to healthcare providers and clinical teams, ensuring seamless EHR implementations and fostering long-term user adoption through effective education strategies

EXPERIENCE

Oracle Trainer/Support Specialist

Munson Healthcare – Traverse City, MI, November 2024 – July 2025

•Led training sessions on Cerner Ambulatory PowerChart and RevCycle, enhancing user ability and system adoption.

CareAware Trainer

Banner Health – Phoenix, AZ March 2025 – April 2025

•Conducted classroom and virtual training sessions on Cerner CareAware solutions for healthcare professionals.

•Ensure that CareAware solutions are seamlessly integrated into clinical workflows to improve efficiency and reduce manual workload.

Data Abstractor

Beth Israel Lahey Health - Remote September 2024 – October 2024

•Utilized electronic health records (EHR) to extract, analyze, and report patient data accurately.

•Maintained a strong commitment to accuracy and timeliness in all data abstraction tasks, contributing to seamless workflow and compliance.

Go-Live Support Specialist/Backload

Northside Hospital – Atlanta, GA May 2024 – August 2024

•Deliver hands-on support to end-users during the implementation and go-live phases of Oracle Health.

•Perform patient chart backloading into Oracle Health to ensure data integrity and correct historical record migration.

Oracle Go-Live Support Specialist

University of Tennessee Medical Center – Knoxville, TN May 2024 – May 2024

•Deliver hands-on support to end-users during the implementation and go-live phases of Oracle Health.

Oracle Trainer/Support Specialist

Helen Keller Hospital – Sheffield, AL Feb 2024 – Mar 2024

•Delivered technical support and training on various Cerner Millennium applications, empowering healthcare providers to maximize system usage.

Oracle Curriculum Developer/Certified Training Specialist

Ascension Health – Schaumburg, IL Aug 2023 – Dec 2023

•Led user training sessions and provided ongoing support to ensure proficiency system usage.

•Evaluated training effectiveness through assessments and user feedback, continuously refining programs to optimize learning outcomes and impact.

Clinical Data Abstractor

University Health – San Antonio, TX (Remote) Aug 2023 – Nov 2023

•Abstracted clinical data to ensure adherence to regulatory compliance standards.

•Proficient in using electronic health records (EHR) to extract, analyze, and interpret patient data accurately.

•Demonstrated commitment to accuracy and meeting deadlines in all data abstraction tasks, contributing to efficient operations and compliance.

Certified EHRM Trainer

Veterans Health Administration (VHA) – USA (Various Locations) Jan 2020 – Apr 2023

•Certified in Pharmacy and Case Management, with specialized expertise in supporting clinical and administrative workflows.

•Deliver comprehensive training and at-the-elbow support for VA Cerner Millennium applications, including Case Management, HealtheCare, HealtheIntent, and PharmNet, across all project phases—pre-Go-Live, Go-Live, and post-Go-Live.

•Empower end users with in-depth knowledge of EHRM application functionality and clinical workflows to ensure confident and competent system utilization.

•Provide expert consultation, leadership, and guidance to VA staff, facilitating effective system adoption and process optimization.

•Design and develop targeted training materials tailored to the specific needs of assigned end-user groups to ensure learning retention and workflow alignment.

•Build and sustain strong collaborative relationships with clinical and administrative end-users to support long-term success and continuous improvement.

Clinical Data Abstractor

McLeod Health – Florence, SC (Remote) Oct 2022 – Feb 2023

•Reviewed medical records and abstracted data from eClinicalWorks (eCW) or Cerner into Epic.

•Maintained data accuracy and integrity throughout the abstraction process.

Cerner Curriculum Developer/EHR Trainer

Bayfront Medical Center – Venice, FL Aug 2021 – Dec 2021

•Expertise in analyzing clinical workflows to optimize system processes.

•Led hands-on training sessions and Favorite Fairs for providers on the Cerner EHR system and CareAware Connect Messenger functionality, ensuring effective user adoption and system proficiency.

•Trained internal trainers and super-users to support ongoing training needs.

Cerner Curriculum Developer/EHR Trainer

East Orange General Hospital – East Orange, NJ May 2018 – March 2019

•Developed engaging and interactive training materials to support the successful implementation of Cerner PowerChart.

•Led hands-on training sessions and Favorite Fairs for providers, focusing on Cerner PowerChart application functionality and workflow to ensure smooth adoption.

•Delivered ongoing support to end users, ensuring the successful adoption of the Cerner EHR application.

Cerner Curriculum Developer/EHR Trainer

Fairfield Medical Center – Fairfield, OH Feb 2018 – Apr 2018

•Developed training materials tailored for Case Managers and Social Workers to ensure the successful implementation of Cerner PowerChart.

•Led workshops on best practices for utilizing Cerner applications, focusing on optimizing workflows and improving patient outcomes through practical system usage.

Training Coordinator

San Joaquin General Hospital – Stockton, CA Mar 2017 – Jan 2018

•Designed and facilitated comprehensive training plans to implement Cerner systems successfully, ensuring practical knowledge transfer and user adoption.

•Collaborated with department heads to assess training needs and develop targeted plans that align with organizational goals and workflow requirements.

•Managed the training calendar, tracking attendance, progress, and evaluation data to assess program effectiveness and ensure continuous improvement.

Epic Subject Matter Expert (SME)

Methodist Health System – Dallas, TX Jul 2016 – Dec 2016

•Collaborated with healthcare teams to analyze and optimize workflows, providing strategic recommendations for improving Epic application performance and usability.

•Conducted comprehensive research and delivered technical training to enhance team knowledge and application proficiency.

•Offered expert guidance on industry best practices and regulatory compliance, driving operational excellence and business growth.

Cerner Curriculum Developer/EHR Trainer

Broward Health – Ft. Lauderdale, FL Aug 2015 – Jun 2016

•Designed and implemented engaging training materials for the Cerner application, tailored to meet diverse user needs.

•Collaborated with healthcare teams to optimize workflows by analyzing and recommending improvements in the use of CareAware Connect Messenger.

Cerner Training Coordinator/Optimization Analyst

Mission Health System – Asheville, NC Nov 2012 – Aug 2015

•Acted as a liaison between healthcare providers and technology, enabling the seamless integration and utilization of Cerner's EHR systems across inpatient and outpatient hospital settings.

Command Center Support Analyst

University of Alabama – Birmingham, AL May 2011 – Sep 2012

•Delivered technical support to physicians and medical staff, efficiently resolving issues with the Cerner application to ensure uninterrupted workflows.

•Utilized ServiceNow to log, monitor, and escalate support requests, maintaining accurate records and ensuring timely resolution.

•Conducted training sessions for staff on new technology tools and applications, fostering proficiency and confidence in system usage.

Command Center Support Analyst

Cerner Corporation – Kansas City, MO Nov 2004 – Feb 2009

•Monitored system performance and proactively escalated issues to maintain seamless operations.

•Collaborated with cross-functional teams to troubleshoot technical issues and resolve incidents promptly, minimizing downtime.

•Leveraged monitoring tools to detect anomalies and ensure system stability through proactive intervention.

EDUCATION

BS in Healthcare Administration

Herzing University – Atlanta, GA Present - Aug 2026

GPA 3.99

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