Account Manager Toms River

JILL COOK

Toms River, NJ ***** 732-***-****

*********@*****.*** www.linkedin.com/in/

ACCOUNT MANAGER

Op#mize opera#ons using strong communica#on skills and deep industry knowledge Dynamic professional with extensive experience in client management, project oversight, and administraHve support. Proven ability to resolve conflicts, enhance customer relaHons, and opHmize operaHons using strong communicaHon skills and deep industry knowledge. Adept at mulHtasking in fast- paced environments.

- Project Management - U#lity Industry Knowledge

- Customer Account Management - Client Rela#onship Management

- Effec#ve Communica#on - Conflict Resolu#on

PROFESSIONAL EXPERIENCE

JERSEY CENTRAL POWER & LIGHT, Holmdel, NJ 2023 - 2025 Customer Account Specialist

• Managed customer accounts, resolving conflicts, and fostering strong client relaHonships.

• Served as primary contact for assigned accounts, coordinaHng with decision-makers.

• Analyzed and managed commercial accounts within a designated geographic area, resulHng in meeHng customer’s needs.

• Developed soluHons for power quality issues, providing outage informaHon.

• Assisted in storm response efforts acHng as a communicaHon liaison.

• Led construcHon projects, expanding service offerings.

• Adhered to comprehensive safety standards, consistently meeHng company requirements.

• Possessed thorough understanding of the uHlity industry and knowledge of trends and technologies, with the ability to address regulatory strategies, including rates, reliability, customer service, market regulaHon, and environmental issues.

LOWES HOME IMPROVEMENT, Toms River, NJ 2018 - 2023 Administra#ve Support Associate

• Supported store leadership through administraHve duHes related to staffing, scheduling, training, compliance, and payroll, ensuring smooth onboarding, including orientaHon sessions and documentaHon management.

• Assisted candidates with applicaHon processes, answering quesHons about applicaHon, performing background checks, providing I-9 forms and handling drug screening paperwork.

• Maintained HR records, ensuring accuracy and confidenHality of employee data.

• Handled all administraHve tasks related to workers' compensaHon, general liability, and auto claims, upholding accuracy within company.

JILL COOK *********@*****.*** PAGE TWO

OCEAN FIRST BANK, Red Bank, NJ 2018

Human Resource Coordinator

• Provided administrator support to the HR department, including filing, scanning, copying, mailings, etc.

• Assisted in employment verificaHons, requisiHons, job posHngs, new hire orientaHon tasks, and accessing badge system.

• Coordinated employee onboarding, including orientaHon sessions and documentaHon management.

• Maintained HR records, ensuring accuracy and confidenHality of employee data. ACCUFIRST, INC., Toms River, NJ 2017

Office Administrator

• Conducted clerical duHes, including filing, answering phone calls, and responding to emails.

• Organized and maintained filing systems, including electronic databases and records.

• Prepared tax returns, using so`ware programs, such as QuickBooks. ADDITIONAL RELEVANT EXPERIENCE

SANTANDER BANK, Toms River, NJ, Teller II

WELLS FARGO, Toms River, NJ, CSSR, Senior Teller

DEXMED INC., Toms River, NJ, Office Administrator

BANK OF AMERICA, Toms River, NJ, Senior Teller

DEPARTMENT OF JUSTICE, Salem, OR, Child Support Accoun#ng, Branch Manager EDUCATION AND TRAINING

Courses Taken, Trend Business College, Salem, OR

TECHNICAL SKILLS

Proficient in Microso` Office, CRM, GIS, and QuickBooks, CRM So`ware

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