Administrative Support Operations Coordinator

Josie Hendrickson

303-***-**** - ******************@*****.*** - Lochbuie, CO 80603

PROFESSIONAL SUMMARY

Detail-oriented and resourceful Administrative and Operations Coordinator with over 10 years of experience supporting office management, cross-functional teams, and customer satisfaction in fast-paced environments. Adept at streamlining processes, managing schedules, onboarding new employees, and resolving issues with professionalism and efficiency. Proficient in Microsoft Office and Google Suite. Seeking to contribute expertise in administrative operations and team support to a dynamic organization.

CORE COMPETENCIES

Office & Calendar Management

Accounts Payable & Accounts Receivable

Payroll Administration & Reconciliation

Administrative Support & Onboarding

Meeting & Schedule Coordination

Customer Relations & Complaint Resolution

Microsoft & Google Suite Proficiency

Report Generation & Data Entry

Staff Scheduling & New Hire Orientation

Team Operations & Documentation

Document Control & Filing Systems

Verbal & Written Communication

Marketing Support & Business Development

PROFESSIONAL EXPERIENCE

eXp Realty, LLC – Lochbuie, CO

Administrative Support Coordinator / Team Services Analyst

Feb 2021 – June 2025

●Manage administrative support across real estate and team services departments.

●Coordinate team creation, updates, and dissolutions nationwide within the U.S. Realty Division.

●Facilitate Discovery Calls and maintain documentation, payplans, and lifecycle records.

●Schedule meetings and support seamless onboarding and team transitions.

●Train new employees on procedures, documentation standards, and internal tools.

●Maintain electronic filing systems to improve document access and retention.

●Resolve customer inquiries and complaints with a focus on satisfaction and efficiency.

●Create and deliver reports for leadership to aid in compliance and process improvements.

BVB General Contractors – Brighton, CO

Business Development / Property Manager / Marketing Assistant

Apr 2015 – Feb 2021

●Oversaw daily property operations including maintenance coordination, inspections, and resident relations.

●Handled rent collection, application processing, and lease compliance.

●Generated new business through networking, outreach, and marketing initiatives.

●Designed and implemented marketing materials aligned with growth goals.

●Conducted market research to support branding and competitive positioning.

●Represented the company at community events to promote brand awareness.

●Maintained client database and enhanced customer relationships to drive retention.

Coldwell Banker – Westminster, CO

Contract Coordinator & Administrative Assistant

Aug 2011 – Apr 2015

●Managed contract workflows including change orders and closeouts.

●Verified contract accuracy, pricing, and terms.

●Provided administrative support to brokers and real estate professionals.

●Maintained databases and project documentation for compliance.

●Attended client meetings and clarified contractual obligations.

●Attended client meetings and assisted with presenting and clarifying contract obligations.

EDUCATION SUMMARY

Associate of Applied Science - Business Administration

Bismarck State College

Bismarck, ND

Contact this candidate