Service Desk Data Center
Resume:
RESUME
*******.*******@*****.***
Jyothi G
MCA- Master Of Computer Application
Email Id:- *******.*******@*****.***
CAREER OBJECTIVE
Secure a responsible career opportunity to fully utilize my experience, knowledge and skills, while making a significant contribution to the success of the company.
Job Responsibilities
● Having 5+ years of working experience on Atlassian Products on JIRA, Confluence. ● knowledge on Linux commands
● Experience on windows & POSTGRESQL database.
● worked on JIRA/JSD/Confluence Data Center & Jira server to cloud Migration
● Jira CSV/Data Migration & JIRA instance Projects Server/Cloud to DC
● I have installed JIRA, Confluence, JIRA Service Desk in Windows Worked on Issue Types, Workflows, Screens, Custom Fields, Permissions, Issue Security
Levels, and NotificationSchemes for JIRA Projects.
• Created Custom Workflows, Screens, and Fields in JIRA based on Client requirements.
• Created events, email Notification Schemes, and Assigned Project Roles in JIRA.
• Created screens and fields based on Issue Types.
• Created the Permission Schemes to restrict the users in Project level. • Synchronized the Users from AD/LDAP to Crowd and Created users in JIRA Internal Directory.
• Installed Various Plug-ins (Add-ons) for Import/Update of Projects and Issues, Fields. • Worked on Upgrade of Applications and Plug-Ins Synced with the old Production
Applications.
• Worked with Jira Service Desk, created service desk request types.
• Restrict the Request Types to other groups as per client requirements.
• Experience with developing high-level Design documents and participating in design reviews.
● I have good experience in implementing Confluence Spaces, Pages, Child pages and performed Import and Export
operations.
• Worked on Bitbucket and Bamboo.
• Good exposure in Dashboards and Filter implementation.
• Responsible for creating complex JIRA workflows, conditions, setting up and maintaining JIRA.
• Experience with Test Cycle management in JIRA and JIRA Upgrade with minimal down time. • Migrated Atlassian applications from production lab to open stack.
• Interact with Business Analysts and Software Developers for bug reviews and participated in QA meetings.
TECHNICAL EXPOSURE
• Technologies : - JIRA Software 7.8.0,6.8.0 JIRA Service Desk 3.0.0, JIRA Agile 7.0.0, Confluence,
• Web Server : - Apache Tomcat
• Atlassian Tools : - JIRA Core, JIRA Software, Jira Service Desk,
Confluence, Crowd and Bitbucket
• Atlassian Plugins : - Zephyr,Timesheet Tracking for Jira,My ToDo, Collapsible Dashboard Sidebar,Related Issues,Pivot Report
• JIRA Administration : - Jira installation and upgradation, JIRA Workflows, field configuration, permission,screens
and notification schemes, setting project boards, JQL.Confluence documentation,space level permissions,dashboards,
EMPLOYMENT SUMMARY
● Have worked on Sparkviz Technologies Pvt Ltd as a Jira Administrator
(June 2020-JULY 2022)
• Have worked on CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED as a Jira Administrator (30 AUGUST 2022- FEB 03 2023) .
• Currently working with Techborn IT Solutions Pvt Limited as a Jira
Administrator (FEBRUARY 2023 -2025) .
• Having 5+ years of experience as “Jira Administrator” located in Bangalore (INDIA).
1 mailto:*******.*******@*****.***
PROJECT SUMMARY
Project I:
• Project Name : - Weather Forecasting System
• Team Size : - 6
• Profile :- Team Member
• Technology :- Technology & Tools JIRA Software 7.8.0, JIRA Service Desk 3.11.0, JIRA Agile 7.8.0, Confluence, JSD & Jira cloud
Description: Weather forecasting systems use a combination of science and technology to make accurate predictions on weather conditions of a particular location at a particular time. Weather forecast systems and applications predict weather conditions based on multiple parameters, such as pressure, temperature, humidity, wind speed, etc This weather forecasting project is a web application. It has a graphical user interface where users can log in via their user ID and password. This weather forecast application is different from the conventional weather forecast systems where you only enter the location.
Project II:
• Project Name : - Pandora,Portal Migration to cloud.
• Team Size : - 5
• Profile :- Team Member
• Technology :- Technology & Tools JIRA Software 7.0.0, JIRA Service Desk 3.0.0, JIRA Agile 7.0.0, Confluence, GIT, JSD & Jira cloud,Data center
• Description: Pandora is the world's largest jewellery brand, specializing in the design, crafting and marketing of accessible luxury jewellery made from high quality materials.Each piece is created to inspire self expression, allowing people to share their stories and passion through meaningful jewellery.
Project III:
• Project Name : - 1stdibs
• Team Size : - 6
• Profile :- Team Member
• Technology :- Technology & Tools JIRA Software 7.0.0, JIRA Service Desk 3.0.0, JIRA Agile 7.0.0, Confluence, GIT, JSD & Jira cloud
Description: -1stdibs online marketplace for luxury antiques, furniture, jewellery, and fine art from thousands of dealers worldwide Since the company's founding, it has expanded into 17 markets around the world, including the United States, several European
countries, and Australia.
EDUCATIONAL QUALIFICATION
Exam
MCA
12th
10th
Board/University Special Subject
KU KARIMNAGAR Master of Computer
Application A.P Board M.P.C
A.P Board Math Science
Percentage
75%
81%
74%
STRENGHTS & HOBBIES
• I’ve always preferred to work in groups and find that my collaborative nature to achieve business benefit.
• Speaking around the team gives great ideas to understand the views and expectation on the business
• Playing Badminton, Table tennis.
PERSONAL INFORMATION
• Father’s Name : Garvandha Gangadhar
• Marital Status : Married
• Languages Know : Telugu & English
• Residence Address : 2-24, Laxmipoor(village) beside hanuman
temple, Jagityal(district),Telangana, India, 505529
DECLARATION
I hereby would like to declare that the above furnished Information is true to best of my knowledge & belief.
G.Jyothi
Place:-Hyderabad(Signature)
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