Health Plan Customer Service

Fatima Soureya

Address: ***** ***** ******** *******, ******* VA 20147

Email: ************@*****.***

Mobile: 571-***-****

Professional Experience:

• Health Plan One, Aug. 2023 – Present

Insurance Underwriter

Analyze the health criteria of Medicare beneficiaries to determine the health plan they qualify for based on Medicare rules and eligibility requirements; ensure policies are being created and submitted in accordance to effective dates.

• FFL (Family First Life), Feb. 2022 - Aug. 2023

Field underwriter

Analyze the health criteria of each client to determine eligibility for insurance coverage; ensure timely submission of policies and transparent customer correspondence.

• GSS (Government Scientific Source), Oct. 2021 – Jun. 2023 Customer Service Representative

Enter customer orders in Microsoft Dynamics Navision, resolve issues, provide order status, and process orders via phone or email.

• PAE (Pacific Architects and Engineers), Sep. 2020 - Oct. 2021 General Clerk II

Process Diplomatic Post Office and Pouch Mail; identify, classify, sort, and assemble document batches.

• Walgreens Pharmacy, Oct. 2020 - Nov. 2022

Team Lead

Resolve customer issues, assist with bookkeeping, including cash count and bill payments.

• Amazon, Oct. 2018 - Aug. 2020

Fulfillment Associate

Receive, verify, stage and stow merchandise; pick, pack, and ship orders.

• CENTRE SOCIAL EDIMA, Yaoundé – Cameroon, Dec. 2016 - Dec. 2017 Social Worker Assistant

Plan hospital visits and activities, coordinate appointments and classes, supervise children, teach French, and update enrollment records.

• Real Estate Credit Union, Yaoundé, Cameroon, Jul. 2015 - Aug. 2016 Internal Audit Associate

Support audits, record and file documents, and prepare meetings.

• Intercommunal Credit Union, Yaoundé, Cameroon, Nov. 2014 - Oct. 2013 Administrative Assistant

Answer client calls, support management with scanning, filing, and scheduling meetings. Education:

High School Diploma – Technical High School, Yaoundé, Cameroon, 2012 Bachelor’s Degree in Accounting and Audits – ISTAG, Yaoundé, Cameroon, 2016 Certification:

• CPR/AED/First Aid

• RAZOR Bio Threat Identification

• Workplace Health and Safety Compliance

• Virginia Life, Annuity and Health Insurance License Other Skills:

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint). Dedicated, friendly, compassionate, patient, attentive, reliable, with strong work ethics. Language:

French: Native speaker

English: Fluent in speaking and writing

Contact this candidate