Customer Service Entry-Level
Resume:
Toryn Jackson
Las Vegas, NV *****
*************@*****.***
Professional Summary
I am currently seeking an entry-level customer service position that will allow me to utilize the skills I have acquired in my previous work experience. As a detail-oriented individual, I possess the ability to multitask effectively, while maintaining a team player mindset. Punctuality being a hallmark of my work ethic, I am always willing to assist my colleagues whenever necessary. I hold customer service in high regard, and therefore, I value the opportunity to work in this field. Willing to relocate to: Las Vegas, NV - Las Vegas, NV Authorized to work in the US for any employer
Work Experience
Shift Leader
Burlington Stores-Las Vegas, NV
January 2025 to Present
• Efficiently processed customer transactions, including cash, credit card, and mobile payments
• Maintained accurate cash drawer balance by reconciling sales and performing regular audits
• Provided exceptional customer service by promptly addressing inquiries and resolving issues
• Assisted in training new cashiers on point-of-sale systems and company policies
• Managed high-volume checkout lanes during peak hours, ensuring minimal wait times for customers
• Implemented upselling techniques to increase average transaction value by XX%
• Collaborated with the inventory team to monitor stock levels and replenish merchandise as needed
• Resolved discrepancies or errors in pricing or product information to ensure accurate transactions
• Led a team of XX employees, providing guidance and support to ensure successful completion of projects
• Implemented effective communication strategies to foster collaboration and improve team productivity
• Developed and implemented training programs for new team members, resulting in reduced onboarding time by XX%
• Monitored team performance and provided regular feedback to drive continuous improvement
• Successfully managed multiple projects simultaneously, ensuring timely delivery within budget constraints
• Collaborated with cross-functional teams to identify process improvements and implement best practices
• Resolved conflicts within the team by facilitating open dialogue and promoting a positive work environment
• Created performance metrics and tracked key indicators to evaluate individual and team performance
• Implemented a reward system to recognize top performers, boosting morale and motivation levels
• Served as a liaison between upper management and the team, effectively communicating goals, objectives, and expectations
• Identified skill gaps within the team and coordinated training sessions to enhance overall capabilities Customer Service Representative
La’Revaye Remote
January 2022 to Present
Provided exceptional customer service to customers via email responding to any inquiries regarding catering orders or events. Processed multiple emails daily and also managed media. Resolved majority of customer issues in one interaction.
Performed consistent and quality work.
Popeyes cashier
Po-Las Vegas, NV
May 2023 to July 2024
Retail Sales Associate
Macy's-Las Vegas, NV
September 2023 to January 2024
• Consistently exceeded monthly sales targets by XX% through effective product knowledge and customer engagement
• Provided exceptional customer service, ensuring a positive shopping experience for all customers
• Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
• Built strong relationships with repeat customers, resulting in XX% increase in customer loyalty
• Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations
• Assisted in the training of new sales associates, providing guidance on company policies and best practices
• Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
• Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
• Contributed to achieving store-wide sales goals through active participation in team meetings and initiatives
• Collaborated with visual merchandising team to create eye-catching displays that drove sales
• Developed strong understanding of products' features, enabling effective communication with customers
• Achieved consistently high conversion rates through persuasive selling techniques
• Implemented strategies to attract new customers, resulting in an increase of foot traffic by XX%
• Assisted in inventory management, including receiving and restocking merchandise
• Collaborated with team members to achieve daily sales targets, fostering a positive work environment
• Increased customer satisfaction by resolving product-related issues in a timely and satisfactory manner
• Demonstrated proficiency in operating point-of-sale systems for efficient checkout process Cashier/Customer Service
Tropical Smoothie-Las Vegas, NV
January 2020 to December 2022
Interacted with customers daily, operated point of sale system, was able to resolve customer needs with little to no management. Prepared smoothies and kept the premises clean worked as a team player and independently. Maintained a positive and professional attitude towards customers. Intern/Receptionist
High Risk Pregnancy Center-Las Vegas, NV
Worked closely with medical staff to ensure the confidentiality and care of patients. Set up appointments and deliveries for patients and medical staff.
Conducted outbound calls to remind patients of upcoming appointments. Also took inbound calls to set up appointments, reschedule and answer general inquires. Education
Western High School - Las Vegas, NV
May 2023
Skills
• Goal Driven
• Childcare (10+ years)
• Supervising experience
• Detail Oriented
• Ability to resolve customer issues.
• Food Management (1 year)
• Cash handling
• Time Management Skills
• Negotiation Skills
• Exceptional phone etiquette
• Team Player
• Great with Adapting to company needs.
• Sales
• Communication skills
• Food Service (2 years)
• Punctual
• English
• Conflict Resolution Skills
• Sales experience
• Warehouse experience
• Advance computer Skills
• Oral and Written Communication Skills
• Excels In face past work.
• Customer service
Certifications and Licenses
Food Handler Certification
Guard Card
Contact this candidate