Administrative Assistant Customer Service

JANNA CHENETTE

*********@*****.***

OBJECTIVE

To obtain a position in the Office field. While enhancing my knowledge of different opportunities and being able to use them. Looking forward to learning something new and advancing my opportunities.

QUALIFICATIONS

PC knowledge with office equipment capability. Obtained security clearance through Naval Sub-Base, Customer Service training, Phone/Office Etiquette training,

PROFESSIONAL EXPERIENCE

EDUCATION

2023 Amentum @ Pfizer Groton, CT

Administrative Assistant II

Responsible for all aspects of regulated and non-regulated facilities asset and data management throughout the campus, including onboarding, tagging, tracking asset property changes, and decommission/retirement of all related assets. Act as the subject matter expert and point of contact for all asset management performed in Electronic Adjudication Management System (EAMS).

I work closely with engineers and maintenance teams to support work process and project-related tasks. Serve as a support role for Temperature Sensitive Equipment (TSE) workflow in terms of Add, Change, Delete (ACD), and process coordination. Provide crucial project support for the facilities maintenance teams with respect to substation walk downs, AHU upgrades, kilo lab, and more. Assist the Facilities Solutions project teams by providing asset information to properly update finance registers.

Performing data remediation at Groton campus for regulated and non–Regulated Maintenance Services and Utilities departments.

Submitting requests to add new and remove decommissioned equipment to Preventive Maintenance (PM) schedules.

Working with contractors to locate equipment during monthly and yearly testing, as well as new installs.

Recording and maintaining results within asset management system per contractor’s reports and field findings.

Building asset hierarchy for systems and maintain data within database for all sites use as well as assign department’s charge code to individual assets for accurate work order charge back.

Printing and placing required bar code labels with asset description on 2x2 or 4x4 metal plates and affix to field equipment.

Submitting work orders for Add, Change, Delete (ACD) forms on customer’s behalf as well as Temperature Sensitive Equipment (TSE).

Ensuring temperature transmitter installs/removals, initial /final calibrations, Building Management Systems (BMS) connection/disconnection, Honeywell installs, and compliance validations are completed on all GxP refrigerators, freezers, and incubators.

Scheduling with moving team for delivery, removal, and relocation of assets.

Work in a team environment with a one team mentality; be friendly, respectful, empathetic, and professional to teammates and clients.

Value and respect employee authenticity and demonstrate cultural awareness to create a memorable experience and a respectful workplace.

Balance workload and multiple tasks while focusing on attention to detail and prioritizing assignments.

2022-2023 Goodyear Commercial Tire Franklin, CT

Office Administrator

Handling location purchase orders and opening and closing work orders.

Ensuring inventory is secured, stored and only accessible to the associates in accordance with company guidelines.

Maintaining workflow and organization to ensure maximum productivity.

Providing "Service Excellence - Always" to meet the service goals of the location and of customers. Billing, credit and collection.

Ability to effectively organize, prioritize, multi-task and manage time.

Demonstrated accuracy and productivity in a changing environment with constant interruptions.

Excellent organizational skills, ability to distinguish priorities and accuracy in maintaining records required.

Ability to work independently and within a team structure with a variety of people.

Able to contribute positively as part of a team, helping out with various tasks as required.

Taking calls, responding to emails and interfacing with customers ensuring professional and timely responses to appropriate parties

Eagerness to learn, with strong work ethic with the ability to handle changing demands.

2019-2022 United Parcel Service Bozrah/Waterford, CT

Operation Management Supervisor/ Package Center Supervisor

Started as a Personal Vehicle Delivery driver and was asked to take position as OMS. Supervises daily activities of drivers and package handlers to ensure that all assigned duties are accomplished safely and timely.

I am responsible for directing the work of others as well as managing and administering timecards. Customer service skills (internal/external); Professional Phone etiquette, Ability to work varying shifts, additional hours and/or overtime depending on UPS service needs; Multi-tasking skills; Perform general office tasks such as paperwork, typing, and/or use of a computer, filing, calculating and use of telephone; Good cognitive reasoning skills; Self-motivation; Ability to create and manipulate Microsoft Office Excel spreadsheets, and use Microsoft Office Word to create and modify documents; Work cooperatively in a diverse work environment; Ability to direct the work of the other employees effectively; Verification and submittal of timecards; Perform other functions that may be assigned. Ability to manage stress and manage multiple tasks at one time; demonstrated ability to build positive work relationships and work well with diverse groups, excellent conflict management skills.

2016- 2018 Eastern Connecticut Hematology & Oncology Norwich, CT

Medical Assistant/Phlebotomist

2010-2016 Hartford Health Care at Home Norwich, CT

HHA/CNA

2016 American Pro Training Norwich, CT

Phlebotomist Certificate

NHA Certificate

2009-2010 Three Rivers Community College Norwich, CT

E.K.G (Continuing Educations)

P.C.T. (Continuing Education)

Certificate Received

2008 Educational Training of Wethersfield New London, CT

CNA Certificate received.

1999 Three Rivers Community College Norwich, CT

Business Administration

1998 Montville High School Oakdale, CT

Diploma Received with

Dr. Charles E. Murphy Writing Award

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