Marketing Manager Customer Care
Resume:
JOSEPH EME-IKONIRE EDE
************@*****.*** +234**********,
+234********** Nyanya, Abuja
Manager/supervisor, Customer Care/Marketing Manager, Supermarket manager
“I am efficient, organized and approached person who is always willing to work colleague out possessing fast and efficient office position and having management techniques and experience of using a specialized way of teaching or attending to customer’s condition”. I drive organizational succeed through effective technical skills in Microsoft Office, Google workspace. My excellent communication and problem solving skills ensure seamless execution outcomes. I utilize expertise from experience to achieve exceptional result. With strong interpersonal skills, I excel in delivering seamless project execution and team collaboration.
PERSONAL DATA:
Date of Birth: 07th February 1991
State of Origin: Cross River
Local Government Area: Bekwara
Nationality: Nigerian
Marital Status: Single
Religion: Christianity
Education & Professional Certifications
(NDLEA) - National Drug Law Enforcement Agencies 2020
B.sc Business Management, Cross River University of Technology Calabar - 2017
ND Business Management, Nassarawa State Polytechnic Lafia - 2012
WAEC, Unique Comprehensive College Ijibor-Bekwarra - 2009
FSLC, St. Augustine Primary School, Ukpah-Bekwarra - 2003 Skills
Social Media Knowledge.
Customer Relationship Management.
Files and Records Management
Project Management
Health Safety and Environment
Customer Issue Resolution
Microsoft Office Suite, Zoom
Communication
Detail-Oriented
Negotiation
Inventory Management
Cash Handling and Documentation
Logistics and Package Delivery
Human Resources Management
Consultative Selling
Time Management
Interpersonal Skills
WORK EXPERIENCE
MANAGER/SUPERVIOUR Jan 2024-April 2025
OCHACHO SUPERMARKET Life Camp, Abuja
1. Managed variety of administrative duties for project consultants, lead managers, and using Microsoft Suits.
2. Provided technical support for staff
3. Process documentation before, during, and after contract for the organization
4. Inspecting tender document hard copies and to the management 5. Processed information from all platform
CUSTOMER CARE REPRESENTATIVE (CCR) March 2021-Dec 2023 MTN Office Life Camp Abuja, (MTN DATA PARTNER)
1. Overseeing day to day sales
2. Providing marketing facilities for the organization 3. Checking of customer personal data
ADMISTRATIVE ASSISTANT (NYSC)
Government Secondary School Yamusa Ussa LGA June 2019- March 2020 1. Documentation of students details
2. Imputation of student result
3. Making reports
MANAGER
JoePal Supermarket, Ogoja, Cross River State June 2015-April 2019 1. Oversees the daily work flow of the store
2. Schedule and assign to ensure efficient operation an optimal customer experience
3. Taking records of the inventory.
CUSTOMER SERVICES
First City Monument Bank (FCMB) Lafia Nov 2012-feb 2014 1. Issuance of ATM card to customers
2. Checking of customers information
3. Uploading customers details
4. Opening of account for customers
LEADERSHIP/TRAINING
Corper’s Liasing Officer (CLO) 2020
USSA LGA TARABA STATE
CDS Coordinator 2020
Drugs Free and Quality Control (NYSC)
USSA LGA TARABA STATE
Departmental Vice President (Business Administration) 2017 CRUTECH
REFREES
Dr. Mike Michael Ushi
Lecturer
Cross River University of Technology, Calabar
Mr. John Maigari
Lecturer
Federal of University of Technology, Lafia
Mr Alex Ushie
Business Man
Transcorp Hilton Hotel Maitama FCT Abuja
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