In-Room Dining Service Operations

TEJAS NAMDEV JANGAM

+917********* Virar West, Maharastra, 401303 *************@*****.***

Bungalow Supervisor

F&B Service Communication Escalation Handling Team Collaboration A seasoned hospitality professional with 7 years of extensive experience in delivering exceptional in-room dining services at a prestigious 5-star hotel. Skilled in managing all aspects of room service operations, ensuring efficient service delivery, maintaining high standards of food quality and presentation, and providing an outstanding dining experience for guests. WORK EXPERIENCE

Ama Stays & Trails – Lonavala, Maharastra 19 May 2025 – Present FOOD AND BEVERAGE / BUNGALOW SUPERVISOR

The Food and Beverage / Bungalow Supervisor is responsible for overseeing the daily operations of the bungalow, ensuring high standards in food and beverage service, coordinating guest requirements, and delivering memorable hospitality experiences throughout the stay.

Delivered personalized and high-quality service to VIP guests in bungalows and villas to ensure exceptional guest satisfaction.

Managed in-room dining and private dining experiences, ensuring timely and smooth service of meals, snacks, and beverages.

Supervised butlers, servers, and housekeeping staff assigned to the bungalow, maintaining shift schedules and grooming standards.

Coordinated with kitchen, housekeeping, and front office teams to ensure seamless service and addressed guest feedback and requests efficiently.

Maintained hygiene and cleanliness of all food service areas, ensuring compliance with quality standards.

Assisted in planning and organizing private events such as BBQs, romantic dinners, and parties, including décor, music, and special arrangements. Stay Vista - Alibag, Maharashtra 19 February 2024 – 30 June 2024 STAY EXPERIENCE MANAGER

The Stay Experience Manager is responsible for ensuring exceptional guest experiences, coordinating all aspects of their stay, and managing guest satisfaction throughout their visit

Manage and oversee the overall stay experience of luxury viila guests.

Ensure smooth check-in and check-out processes for guests.

Coordinate with various departments to fulfill guest requests and preferences.

Handle guest inquiries, concerns, and complaints in a professional and timely manner.

Monitor guest satisfaction through feedback and surveys, implementing improvements as needed.

Personalize guest experiences to exceed expectations and promote loyalty.

Coordinate special events, amenities, and VIP services for guests.

Trained and supervise front desk and guest service staff to maintain high service standards.

TAJ SANTACRUZ – Mumbai, Maharashtra October 2022 – November 2023 IN ROOM DINNING EXCECUTIVE

An In-Room Dining Executive expertly manages a hotel's room service operations, delivering exceptional culinary experiences while optimizing revenue and guest satisfaction.

Receive and process guest orders accurately and efficiently.

Coordinate with the kitchen and service staff to ensure timely delivery of orders.

Set up and deliver orders to guest rooms in a professional and timely manner.

Provide excellent customer service by addressing guest inquiries and concerns.

Upsell menu items and promotions to increase revenue.

Handle cash and credit card transactions accurately.

Maintain cleanliness and organization of the in-room dining area.

Ensure compliance with all food safety and sanitation regulations.

Assist with inventory management and stock control.

Collaborate with other hotel departments to ensure guest satisfaction. TAJ SANTACRUZ – Mumbai, Maharashtra February 2016 – December 2020 IN ROOM DINNING SENIOR ASSOCIATE

The In-Room Dining Senior Associate supervises staff, ensures efficient order processing, maintains inventory, and provides exceptional guest service in a hotel's in-room dining department.

Coordinate with kitchen and service teams to optimize efficiency and guest satisfaction.

Handle escalated guest inquiries and resolve any issues promptly and professionally.

Oversee order processing, ensuring accuracy and timely delivery to guest rooms.

Monitor inventory levels and assist with ordering supplies as needed. FOUR POINTS BY SHERATON – Navi Mumbai, Maharashtra February 2014 – December 2015 ASSOCIATE

Provide friendly, prompt, and attentive service to guests in the restaurant, bar, or banquet areas

Take accurate food and beverage orders, ensuring proper notation of special requests or dietary restrictions

Assist in setting up and maintaining clean and organized dining areas, tables, and service stations

Serve food and beverages to guests in a timely and professional manner, following proper service standards

Maintain thorough knowledge of menu items, ingredients, and beverage offerings to accurately describe and make recommendations

Handle guest queries, concerns, or complaints with utmost courtesy and escalate issues to supervisors when necessary

Operate point-of-sale (POS) systems efficiently to process guest orders and payments HYATT REGENCY – Mumbai, Maharashtra

INDUSTRIAL TRAINNING EXPOSURE IN F&B DEPARTMENT April 2013–September 2013

Assisted in providing exceptional customer service in a high-volume restaurant environment.

Learned and implemented food and beverage service standards according to Hyatt's guidelines.

Shadowed and supported experienced staff in various roles including server, bartender, and host.

Assisted with setting up and breaking down dining areas, ensuring cleanliness and organization.

EDUCATION

VIVA COLLEGE- Virar, Maharashtra

Higher Secondary (12th ) – Commerce

LORD’S English High School – Virar, Maharastra

SSC ( 10th ) – Junior Schooling

DIPLOMA COURSES

ITI Borivali – Borivali, Maharashtra

Hospitality and Hotel Administration ( 2 years )

PROFESSIONAL SKILLS

Demonstrated ability to quickly learn and adapt to new environments.

Flexible and eager to acquire new skills and knowledge.

Strong interpersonal skills, with the ability to effectively relate to others.

Dedicated, hardworking, and results-oriented professional with a focus on achieving goals.

Possesses a high level of endurance and works efficiently and effectively to deliver results.

Proficient in utilizing software applications including Microsoft Word, Microsoft PowerPoint, and others.

LANGUAGE COMPETENCIES

Marathi: native language.

English: Fluent (Speaking, Writing, Reading)

Hindi: Fluent (Speaking, Writing, Reading)

Gujrati: Basis (Speaking, Writing, Reading)

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